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Is it still happening now?

Sure, that's a good idea - so long as people understand they're using this tool at their own risk. But it does remind people to back their stuff up first...

We know what's going on now. Here's how you can fix it for yourself - we will need to fix it permanently in a future version of the software, though. Open the Zune software - sign in Do NOT go to any social pages! Leave the Zune software running for four hours Close the software, then re-open and sign in again - we believe your friends will ...

This is definitely our issue that we need to solve with a new software release. However, here is a workaround that we believe will resolve the issue:   Open the Zune software - sign in Do NOT go to any social pages! Leave the Zune software running for four hours Close the software, then re-open and sign in again - we believe your friends will ...

You have to call Support at 877-GET-ZUNE; even we internally need to do that, for exactly the same reasons. Fortunately they understand. :-)

You can search for "Seattle" or other location names in the search box in the upper right, but it will only return results if users have explicitly set their location - we don't use their ZIP code, so it's really only if someone has said they're somewhere in particular.

The timestamp in forums is a different thing; if you're using IE8 for uploading an image, you need to use compatibility mode and if you have the Windows Live toolbar installed, disable it.

Yes, that is why; even though in the software those discs are related to the artist, they need to be in our catalog (catalog = all the artist/album pages on zune.net, plus everything sold in the Zune Marketplace) in order to count.

We made the deliberate decision to use messaging/email to send songs from one person to another on the device; the old feature was not commonly used and we felt the messaging/email would be more useful for more people.

There's something preventing the list from getting updated in the software...I just asked that team if they know what it is yet, but it's interesting that seemingly randomly the friends list updates. The way this works in particular is that my team creates the API (basically, the list) of friends that the software needs to show; the software team ...

6,000 plays for one artist and your Zune card says you joined on Nov. 2, 2009? It could be that you're triggering fraud detection...do you want me to look deeper into this?

We have had quite a few reports of this issue. Sometimes reinstalling the software causes the friends to appear; the team is currently working on understanding the problem and figuring out how to resolve it.

So, I can tell you for sure there was no change on the web site; I can imagine something not loading correctly or something not working, but it wasn't like we released something then took it down - the web site has been the same since...I forgot the last day we made a change, but it was more than a few weeks ago. Do let me know if you see it ...

I've never seen that problem before. What browser are you using?

Should be within the same day on the web site; maybe the next day at most in the software.

Okay - so to help us diagnose the problem, if you could reply here with the following information:   -- What is the first badge you got notified about more than once? -- When did you last receive the repeated notification for that badge?   thanks - our team is looking into it.

Corey, I don't see that problem...what browser/OS are you using?

Moving to the hardware forum...

I totally get your frustration. We haven't announced when a new software release would happen, though, so I don't have any information I can share at this time.

What browser are you using?

No, what's happening is that the web site knows how to retrieve the text of the artist name (and it's a separate bug that there's even a broken link; there shouldn't be a link at all). The software doesn't know how to get a non-catalog artist name, so it displays as unknown. But really, your content isn't linked properly to that artist at all.