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First, I read your blog post (link) and still have a few questions. Considering the C00D1197 error could be related to a missing file (link1, link2, link3)  I take it the files never made it to your pc? In Marketplace>downloads, do you remember if the button next to the album name said "In ...

Upon trying to service my brother's Zune 80 I called Zune Support to realize that Zune offered a device trade-in program. When I asked about the cost associated with trading up to a Zune 16 or Zune HD, the support representative told me neither option was currently available. He told me I could pick from the 4, 8, 80, and 120, all ...

Just wanted to share the conditions under which the official battery numbers were achieved: Zune Device Specs wrote: Battery life was tested by Zune in August 2009 using preproduction hardware and device software. Battery tests are conducted with specific Zune units. Actual results may vary. Audio content used was WMA 128 Kbps. Video content used ...

Glad to hear everything is back to normal =)

That definitely sounds like a database issue on the device. Do you have your Zune filled to capacity? I would try Initialize/formatting your Zune HD again, following the procedures listed in this thread (link), if you haven't already.

could you post a screen shot of the error message you get when you connect your Zune to your computer?

 whoisken wrote: Unbelievable. I'm trying to get the device RMAed and the website won't even work. Keeps giving me this error: Sorry, we encountered an error while processing your request. Request for Service Error: We are experiencing a problem while attempting to request service for your Zune player. Please try again ...

Is your Zune80 under a year old? If so, it's still covered under a one year warranty. There wasn't an option to have them send you a return box with shipping labels?

 Finrod Tiwele wrote: I just got my Zune HD and really am digging it.  So after getting it all setup I plugged it into my Kicker Zune Dock.  It shows that it is powering it, the remote works, but I get no sound.  My Zune 80 works fine. Any thoughts?   The Zune HD should work with the Kicker speaker dock, a few of the other MVPs ...

Is anyone else having this issue?

So I'm running Win7 RTM x86 and am not seeing this issue (picture). Is everyone seeing this using a 64-bit OS?

confirmed (picture)

Try using the windows installer cleanup utility listed on the first page of this thread.

 davehearmeroar wrote: *snip* I've posted a video of the issue to YouTube, if that will help with diagnostics.  It can be found here: http://www.youtube.com/watch?v=o8y-sOLbK0s The video is marked as private, could you share it publicly?

A few questions and some theories:With all these PC's is everyone sure that they've updated their graphics card and sound card drivers? Below are some basic links. As always check at your PC vendor's support page first. Nvidia DriversATI DriversRealtek DriversCreative DriversIs it possible that the Zune software is rechecking your music database, ...

It may be a little late where you are, but tech support is open until 1am ET.

And you're sure that everything is correct on your end, i.e. credit card number and expiration date, valid card? Give your card company a call and see what's up.

Sorry you had so much trouble. UnZoone was supposed to erase your Zunestore.db and remove the drivers in one fell swoop as opposed to having you hunt all over your windows folders and do everything manually. It's why I recommended it. Glad to hear everything's working though.

Similar in description to this thread?http://forums.zune.net/514953/ShowPost.aspx

The headphones with the Zune HD are also the ones that shipped with the Zune 120 and the flash Zunes. In short, user testing found that most people thought the premium headphones (that shipped with the Zune 80s) were cheaper and lower quality than they really were. As a result the Zune Team chose to leave them out, and sell them as an additional ...