Zune Forums: marketplace: sign-in, buying and downloading, zune pass

Question about Dj Playlists

mysqueakycat — Mon, 23 Nov 2009 18:04:56 GMT

If this has been covered before, I apologize in advance. I do my syncing manually. I have a Zune Pass. I only have two dj playlists (both local and Zune Pass content) that I have refreshing on a regular basis, but I might as well not bother. I don't leave my Zune software open all the time, but when I do open it up, I am set to sign in automatically. However, if I open it up after the time has passed for a refresh for these two dj playlists I get an error (sorry I forgot to write down the error number and exact language) but it's something to the effect that it couldn't add content from the Marketplace because I wasn't signed in and suggests that I should use auto-sign-in. Only thing is, I do. As soon as I open my software it signs in automatically. So either that error message is not the right error message that I should be getting, or the software doesn't "auto-sign-in" fast enough to avoid this error message. As far as I know the only way to fix it is to do another refresh which changes the songs again. No point in having an automatic refresh if this is the case because it doesn't do me any good. Anybody have a fix for this or because I manually sync does this mean I can't really use the auto refresh to any meaningful extent unless I happen to have the Zune software open at the time it's scheduled to refresh?

Marketplace Slowed Down

MeLilDark1 — Mon, 23 Nov 2009 02:07:26 GMT

Is anyone finding the new updates of the Zune program to be slow to upload the Marketplace information. Let me know because it is annoying to have to wait "three years" to find the music, so I search on ITunes while Zune Marketplace is still searching.

Zune Marketplace Removes Songs from Zune Player and Computer

TheUnhomed — Sun, 22 Nov 2009 19:27:14 GMT

When I tried to sync my Zune 120 this last time last night, 13 songs (all older purchases from Marketplace a few months ago, and I have never had a Zunepass to 'rent' songs) unsynced from the 120 because they are "no longer available from Zune Marketplace". "Close your eyes forever" by Lita Ford and everything from Kelly Clarkson and a few others. They were MP3's. I can't even play them on my computer anymore. They are still listed there but WONT play because of the above error.

This begs a few questions:

What the heck?

How can I un-own a song I already paid for?

If Marketplace decided to stop offering a song, is that retroactive?

Do I get reimbursed for songs that I paid for that Zune renders worthless on the computer and removes from my player?

If, in the future Zune and Marketplace close up due to competition, and the songs I purchased supposedly free and clear are still somehow tied to the Marketplace website, will all my purchased $$ downloaded songs stop working?

And, of course, what's going on?

Media Usage rights error code: cood12f9

Jevrock — Sun, 22 Nov 2009 17:24:25 GMT

Is anyone else getting this error when trying the download from the zune pass?

Problem with video license on Xbox 360

entanianick — Sun, 22 Nov 2009 16:53:41 GMT

Hi,

I can't share TV show from my Zune Software on PC to Xbox360 it used to be playable but right now after dashboard updated I'm unable to play any TV show but music with Zune Pass still be able to play.

When I tried play TV show I got error 62-C00DF239 "There is a problem with the license for this protected content. Make sure that the licenses on the computer are up to date."But when I play on my Zune software I can play any of my purchased video.

Please help

Regards,
Nick

Song no longer available. C0027E1

gtuomi — Sun, 22 Nov 2009 15:53:39 GMT

A song that I bought is no longer available in marketplace. error C0027E1 Not only can I not play it on Zune software, I cannot play it with Windows Media Player. Am I able to get a replacement song at no charge or get my points back for the purchase of the song?

cancel pass mean music is gone.. forever?

zyrmpg — Sun, 22 Nov 2009 10:40:56 GMT

So if I had a zune pass subscription, downloaded a bunch of songs, then later canceled my pass, the songs would all be unplayable(minus the 10 you get drm free) even if i still have the actual files on my computer.
My question is are those files not meaningless, forever? Would I be able to reactivate my account and be able to play those songs again?
Would I have to start again from nothing?
Do they keep a list of songs each expired account have so that I could at least have a list of what I had from which I could to redownload from?

Basically to what extent does my pass expire? What options do I have if I want to reverse the cancellation?

How can I change my e-mail?

Guy CP — Sun, 22 Nov 2009 03:39:57 GMT

I signed up my zune account with my [old] e-mail, now I have changed my e-mail. How can I change it?

*Change e-mail that zune will send me letters and also e-mail that is used to sign in.

Where do you get your music when it's not available in the zune marketplace?

REDRUM331 — Sun, 22 Nov 2009 03:29:35 GMT

I was just wondering where people get their music from when Zune doesn't have it available.

Does not tell you it is a automatically recurring payment

SAQuinn — Sun, 22 Nov 2009 01:41:50 GMT

Just a little rant.

I bought a 1-month Zune pass back in May to try out the service. And after that month I decided I did not need the service and have not even logged into the account since then. It is my fault for not paying attention sooner, but I just noticed that they have been charging my credit card every month still. In all it has cost me close to a hundred dollars for a service that I have not used. I wish that they would have made this more clear or would have sent an email confirming payment. Anything to let the user know that the have taken money away from them.

My email hasnt been associated with Zune?

Angry Emo Nerd — Sun, 22 Nov 2009 00:24:54 GMT

Everytime I try to buy a song on the marketplace it says my Windows Live account has not been associated with Zune. Then it says to create a zune account and sign in again. Well I've bought songs on this account before but then i bought the new Zune HD and then that message keeps coming up. Does that have to do with anything? How do i associate my account with zune if i even can? I really dont want to create a new account and lose all my points, music, and videos.

BOUGHT SONG, SAID ERROR, STOLE MY POINTS! CODE C00D135C

almyo1713 — Sat, 21 Nov 2009 22:38:36 GMT

I bought a song today and it took 99 points away as usual. After it was done "downloading" a yellow exclamation point popped up next to it and still said "99". I looked in my purchase history and it was there, but says "BUY" next to it. It's not in my collection either. When I try to restore it, it doesn't do anything. What should I do?

Question about redownloaded new Zune marketplace videos

psyclopps — Sat, 21 Nov 2009 21:24:32 GMT

Hi,

In the past I found out the hard way that there was a limit to how many times you can restore a song that was downloaded (3 or 4 times I believe). My question relates to how Zune and Xbox are now integrated and the fact that I should be able to download a video purchased on one to the other system. I am wondering if I purchase a video on my xbox or pc and then delete it, is there a limit to how many times it can be restored? I am wondering this because If I download it on my xbox and then on my pc later, I am concerned that it might use up two of my licenses and would prefer to just download it to my primary device if this is an issue. Thanks for any advice.

Psyclopps

Zune Pass Maximum of 3 Zunes and 3 Computers

IGotDeathStar — Sat, 21 Nov 2009 16:15:00 GMT

As an employee of Microsoft, I find it hard to believe we don't have an option to offer the Zune Pass for households of greater than 3 people. Is this an agreement with the artists or did we believe Zune Pass customers would not have more than 1 child? I would like all 4 members of my family to be able to enjoy this subscription and not have to have 2 separate accounts/zune passes to accomplish this. Any idea when this might be possible?

Market Place changes something and I cannot sync some music

NT Eagle 92 — Sat, 21 Nov 2009 08:20:19 GMT

So I just spent $250 on my brand spanking new Zune HD and there are 10 songs I purchased from Zune Market Place that it cannot sync. 4 of them have this error

Can't Sync Need to check usage rights. Please sign in to Zune Marketplace with a Zune Pass account. Error Code CiiD1371

I don't use Zune pass so I guess I am out of luck?

Can't Sync This item is no longer available at Zune Marketplace. Because of this you can no longer play it or sync it with your Zune. There might be another iteration of it available in Zune Marketplace. Error Code C00D27E1

I take this to mean please come by it again even though you paid us before. If we can make you pay again we make more money.

I guess I really don't expect much help - my expectations have been appropriatly lowered to expect nothing, but I started the night with much excitement and before I have even used the device I am pretty unhappy in general. Way to go, take someone in less that three hours and have them go from the excitement of the new device to wanting to return it prior to even using it.

Can't Repurchase a video

daelin73 — Sat, 21 Nov 2009 07:12:38 GMT

I bought Blink from the Dr. Who show in November. After installing Win7, I went back to XP.

Now, the videos won't play. Your tech support told me to delete the video and then restore the video. It won't let me and it's telling me that I have reached the maximum amount of downloads.

The next time, they tell me to click "Buy" after navigating to it in the marketplace. After doing that, they said it would give me the option to restore. It didn't and now it took 160 points to buy the video.

NOW, the problem is that it's STILL telling me that I've downloaded it too many times even though you've already charged me for the video AGAIN. I need my 160 points back since your software won't let me rebuy it.

All I wanted to do was to have a copy of this show, but it looks like I'm going to have to buy the disc on eBay or something because by the time this gets figured out, I would've paid for the disc with all the points I've wasted.

They were supposed to reset my DRM so I could restore it, but the woman was so irritating and reading off a manual the whole time (plus the fact that I went through Level 1 support for 15 minutes and then had to repeat this for another 15 minutes all over again with a level 2 support tech who was more innane than the level 1 tech)

Can I just get my 160 points back? I don't want to go through phone support again because it's a waste of time and my cell phone minutes.

Lauren

Region change makes getting into the market impossible

SupLaudd — Sat, 21 Nov 2009 06:39:49 GMT

I've been a long time Zune user but over the last few weeks have been running into some big issues.

I'm from Canada and for the last 14 or so days the Zune would not let me sign into my passport because my PC was set to the US but my e-mail Canada. Simple fix to change my computer's region to Canada and now I can't even see the Marketplace tab. I'm also unable to download podcasts or subscribe to new ones.

Edit: Changing my computer's region back to the US allows me to view the marketplace but I am unable to subscribe to anything without having to sign in and getting the error station that my country isn't the US.

Zune Originals wont load!

Dice San — Sat, 21 Nov 2009 03:48:25 GMT

I try to load the "create your own zune originals" builder and the loading always stops right on 61% percent. :/

Error downloading album

Renegade660 — Sat, 21 Nov 2009 03:07:34 GMT

I tried to download the Three Days Grace album "Life Starts Now" and I only got the first 3 songs. The rest of the album didn't download and the error message said that the content might have been moved, renamed, deleted, or removed from the Zune marketplace. I would like to recieve the songs that failed to download and if that is not possible I want a refund for the songs I didn't recieve.

Pay for Zune Pass with a Zune Pass Card.

mearsfan25 — Sat, 21 Nov 2009 02:41:39 GMT

Hello there!

Before I go to Best Buy and purchase a 1 Month Zune Pass card, I would like to know if its possible to use that with a current Zune Pass account? I'm currently paying for my Zune Pass with a credit card, but I'm sharing my Zune Pass with two other people, and they would like to alternate paying by using those cards...so is it possible to use those cards for two months, and then switch to a credit card for the other month?

Thanks

Stephen

C00D11CD error. Cannot login to the Zune network via Zune Software

Gatsu Godhand — Sat, 21 Nov 2009 01:39:04 GMT

I can login to the website & forums through firefox. But I cannot login to the Zune network/marketplace from the Zune software itself. I get a this error.

C00D11CD error
Original ID: 80048862

I've tried disabling my firewall and antivirus software.....updated, uninstalled, reinstalled the Zune software. Not sure what else to do.

Thanks for any help.

Facebook App??

Ezzyezborn28 — Sat, 21 Nov 2009 00:21:00 GMT

Does anyone know when the Facebook app is coming out for the Zune Hd

Two accounts!

Gosswein — Fri, 20 Nov 2009 23:55:15 GMT

When the update came to Zune and Xbox Live it moved my account on XBL to my zune and kicked out my old one. When I tried to go back to my old account I could not get past the terms of service page.

I would like to combine both of them in some way. I hate to see all my plays gone to waste, this sounds so sad lol...

Oh, and yea I would really like to keep all the awards I have... :p

Zune Marketplace crashes

DNeoMatrix — Fri, 20 Nov 2009 20:05:09 GMT

Zune Marketplace crashes everytime i run with the following error:

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: zune.exe

Problem Signature 02: 4.0.740.0

Problem Signature 03: 4a9e2230

Problem Signature 04: ZuneDBApi

Problem Signature 05: 3.0.0.0

Problem Signature 06: 4a9e21df

Problem Signature 07: 616

Problem Signature 08: 66

Problem Signature 09: System.ApplicationException

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Following is the similar, but different, event viewer error:

Fault bucket , type 0

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: zune.exe

P2: 4.0.740.0

P3: 4a9e2230

P4: ZuneDBApi

P5: 3.0.0.0

P6: 4a9e21df

P7: 616

P8: 66

P9: System.ApplicationException

P10:

Attached files:

These files may be available here:

C:\Users\patrick\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_zune.exe_4d0693b42cc77c17571af9e86e7634fe665cb9f_3b4425e7

Analysis symbol:

Rechecking for solution: 0

Report Id: 628bb06b-d60f-11de-94d2-00261852688b

Report Status: 0

Any Ideas?

Marketplace apps

FUSION CHA0S — Fri, 20 Nov 2009 18:26:22 GMT

How do you download the apps for my zune hd? it use to be a clickable button on my zune, but since the update it got removed, and i cant find it anywhere on this website.. HELP