Zune Forums: zune originals

Can't tell if mine is right...

NT Eagle 92 — Sat, 21 Nov 2009 09:13:10 GMT

So I picked an MLS theme and the engraving is on the back, but the background image they show on the website when I ordered the thing is nowhere to be found on the device. I don't know if the team logo should be the background image or not, nor do I know if it should be in the pictures I have on the device, but the logo they show so brightly on the screen is not anywhere I can find it. Anyone else order a ZO and if so does the screen ever look like the website?

Shipping Question

El Santo 805 — Tue, 10 Nov 2009 00:33:12 GMT

how long does it usually take to get a shipping email? I ordered my Zune on Nov.5.

When will new art be available?

Blindavid — Sun, 08 Nov 2009 09:46:24 GMT

I really would like to get a new zune hd with custom art but I don't really like any of the current art selections. When I purchased my 80 I wanted to get that customized but the week I bought one the origanals was not available, I thought that selection would remain and more art would just be added to the selection. Which comes to the subject of my question when will new art be available and what is the time cycle for fresh art. Also will you still offer current art and just add new art to the selection or will it just be rotated out as new art comes in?

Zune Originals Content

Firebird3776 — Wed, 04 Nov 2009 04:24:08 GMT

I've looked time and time again at the art currently offered for Zune originals and it's all pretty bland in my opinion. In the sticky at the top of this forum area, there was a post made last year about Zodiac symbols coming. Why isn't there more choice for the Zune Originals? The current selection really is lacking. I'd really like to have one with my Zodiac sign on and so would my sister. The smiley face design that once was up was really nice as well. on my Zune 80, I have the rockin' headphones. What happened to the old designs and why aren't they still available?

How do you track a Zune Original order?

El Santo 805 — Tue, 03 Nov 2009 00:06:39 GMT

I just order my Zune HD and was wondering where i could see the progress of the order.

Zune Originals Working Properly?

El Santo 805 — Mon, 02 Nov 2009 02:47:36 GMT

I was planning to order a Zune Originals Zune HD 32GB Black with only artwork an no engraving and was wondering if i was going to also have problems like other people have had with their orders.

Is there something wrong with the planets artwork?

Jf Vigor — Sat, 31 Oct 2009 07:05:42 GMT

Ordered the planets artwork Sept 15th
They send me the boy-with-monkey artwork instead october 2nd
Send it back Oct 12th
... and now the service tracking says "zuneHD is being made"

Like seriously is there something wrong with that art?
I ordered my zuneHD a month and a half ago and have yet to recieve what I ordered. It's a joke. Love the product... even love the company. But I will deter ANYONE from ordering a zune online

Can you apply to be a Originals designer?

tw12lve — Tue, 27 Oct 2009 18:34:33 GMT

I'm an artist and I have some really cool (at least I think they fit here) designs that I'd love to have available for a Zune Original. Is there anywhere I can sign up to have my work reviewed or is it more of a "we'll come to you" thing?

Thanks!

Gears of War Zune Original

Leonheart45 — Tue, 27 Oct 2009 06:27:35 GMT

I went to order my Zune original today 32 gig, black, with the Gears of War logo, but all of a sudden I couldn't find the gears link. Did they take it off for good or is it a glitch in the system?

Purple and Pink colors coming to Zune HD

Annihilator27 — Mon, 26 Oct 2009 22:02:52 GMT

Up to 7 zune hd colors now.

Priced themes :(

lunchbox42 — Mon, 26 Oct 2009 18:47:01 GMT

After waiting nearly over a month for the green 32 to return so i could finally order my ideal zune, the themes are all priced at $15. This kinda blows but is not a huge deal, although being in college with no job, $15 is enough to not get a theme at all. So I'm just curious, why are these priced again and will they ever be free?

What accessories come with the Zune Originals?

jonathanholder — Sun, 25 Oct 2009 16:34:36 GMT

This is probably and incredibly ignorant question, but I've searched all over google and can't find the answer. I recently ordered a Custom Zune 120 and was wondering what accessories come with it. I would assume the same that come with any Zune you buy at the store (headphones, usb link cable...) but after watching several unboxings on the internet I can't tell that they come with anything except the Zune and a nice thank you letter. So if some one could clear that up for me that would be great.

And also, my confirmation email states that my order will ship in 10 to 14 days. Now I am assuming that means that it will arrive in 10 to 14 days instead of meaning that they will acctually ship it from their headquarters in 10 to 14 days and I will receive it some time after that. I am I correct about that?

Order Cancellation - Still waiting for my custom Zune HD after 31 days

Bshire — Wed, 21 Oct 2009 22:14:13 GMT

I ordered my red Zune HD with the FC Dallas logo on the back (no other custom inscription) on September 18th. I received the order confirmation email that day. I started reading about delays on orders so I emailed customer support on Sept 28th and they responded that I hadn't paid for my order yet. Turns out something on their end was screwy because my credit card company was waiting for them to authorize the charge. Once that was taken care of I've periodically emailed to ask about my order and they would give me the same basic response that others have noted. Finally I got notice that in fact my Zune HD was ready but the Zune HD AV Dock was out of stock and that was holding up my order and they should have some in later this week. I just received an email saying my order was cancelled and they are issuing a refund with no details, so I don't know if the entire order was cancelled or just the out of stock Zune HD AV Dock.

I've now received two emails giving me $15 worth of Microsoft Points for a total of $30. One a couple of weeks ago for the delay in my order and I guess the second one is for the cancellation of my order. Too bad I don't actually own a Zune to use the Microsoft Points on.

Is anyone else as frustrated as I am about this whole process?

UPDATE - They cancelled my entire order because they said they couldn't modify the order to just include the Zune HD and not the Dock.

UPDATE 2 - I reordered my Zune HD without the AV Dock and I should receive it today.

Repair Issues "Runtime Error"

betterman239 — Mon, 19 Oct 2009 00:35:23 GMT

I sent in my zune 120gb around the first of this month. I've been going online to check the status of the repair, and before they got it the status was "sent label". so now that they've gotten it the status is "service in progress". For some reason, now when i click the check details button it says runtime error. the status has been service in progress for quite some time, and i'm starting to worry that maybe there's something wrong with the repair. i tried to get a hold of customer support but i only get machines, and i'm growing very impatient. any help would be much appreciated, thanks.

Zune expedited shipping

Annihilator27 — Fri, 16 Oct 2009 18:37:10 GMT

If you zune is beyond the time they are supposed to abide to, do you get expedited shipping once the repair is finish?

Orders

Cjconry — Wed, 14 Oct 2009 04:08:49 GMT

So, i am a first time buyer from Zune originals. I ordered my 32GB Zune HD about a month ago (Sept. 15). And all i have recieved is an e-mail about the order confirmation. Im kind of disappointed that it has taken a month and i have no results. Ive been through the forms, and a good amount of people who have ordered around the same time i have have received theirs. Can i get an update on what the hold up it. I saw about "backlogged orders" But it seems like it was fixed.

Previous Designs for Zune HD Originals?

bdorn — Sat, 10 Oct 2009 02:28:55 GMT

Will we ever be able to use the designs from the older Zunes for the new Zune HD? There was one that I really, really wanted to get, and now that you aren't offering it, I am very disappointed. :(. I was looking forward to getting my HD with this design.

Also, another somewhat related question: I saw on the Zune website a Bioshock Zune Original design, but it is not an option when purchasing the Original. When will this be released?

This is... something else...

SamuraiSamba — Fri, 09 Oct 2009 04:34:15 GMT

http://cgi.ebay.com/RED-Microsoft-Zune-HD-16-GB-CUSTOM-ENGRAVING_W0QQitemZ170387996723QQihZ007QQcategoryZ73839QQcmdZViewItemQQ_trksidZp4340.m444QQ_trkparmsZalgo%3DCRX%26its%3DC%252BS%26itu%3DSI%252BUA%252BLM%252BLA%26otn%3D3%26ps%3D63

I bet you can tell what this eBay listing is going to look like before you click on the link.

I have to admit though, for a moment, a small part of me wished I had thought of it first... Of course, I know it probably won't work anyways. People aren't that stupid, are they?

I got my Blue Zune HD 32g IN A WEEK! THANK YOU ZO TEAM :]

kyo843 — Fri, 09 Oct 2009 01:14:37 GMT

Woot. I ordered it at 9PM Oct 1 and got it 9AM Oct 8!
Not only that, I picked standard shipping. And it said it would be delivered on Oct 13, less than 2 weeks which is fast.

I am very happy with it.
Thank You!

Ordering Zune Originals

iannarelli — Thu, 08 Oct 2009 04:57:04 GMT

SO looking at the Zune 80 and 120 on the Zune Originals order page, it appears the backside of both devices is made of a white plastic-y material instead of the normal metal... maybe it's just a bad image on Microsoft's part but I would be really disappointed if they had stopped using aluminum for the back.

Can anyone confirm or deny this? It's a make or break feature for me...

Thanks,

Darryl

Images of Laser Engravings on Zune HD

InfomaniacPogie — Thu, 08 Oct 2009 02:19:41 GMT

Aloha Everyone!

I purchased a Zune HD 16gb with the Ortega engraving on it (the knight dude). When on the Zune Originals site, when an inscription is chosen, the front of the Zune shows a color image of the engraving on the back. Is there somewhere I can download the image of the knight to set as the background on my HD? Does anyone know what I mean, and is there anyone else who would like this.

Any help is appreciated.

So I love...

pic2022 — Tue, 06 Oct 2009 19:21:21 GMT

I love that my Zune HD Original that i bought on September 27th has NOT even shipped yet. Wanna know why? EVEN THOUGH the text i put on my device fit perfectly on the site they were not able to get it on the actual Zune HD. The best part it, they didn't even care to contact me and tell me that they were having a difficulty. Yep. Their bulls**t response was "We are currently working on a resolution for this issue, and should have further information shortly." Basically, they e-mailed me after I waited a week to freaking hear from them because I didn't receive a shipping e-mail or anything. I was hoping I was like the others on this forum who didn't receive an e-mail and their Zune HD just arrived at their door. I'm glad I e-mailed them because they would of freakin' done it. I had to e-mail them to get a response of what the hell was going on. They could of completely blew through this issue if only they would contact me and say "hey, sorry, we made a mistake, the text you chose couldn't fit, can you think of something else to put?" But, NOPE appears they were just gonna sit there with their fingers up their a**es just sitting with my money doing nothing. I am COMPLETELY irritated with the Zune Originals team, I think they should get their methods fixed. I told them i better get my $15 back and they better find a way to get my Zune HD here within a day when it ships, i recommended teleporters. So, anyone else have a horrible experience with the Zune Originals team like I did? Hopefully I'll get my Zune BEFORE oh, October 27? Cause, you, know, that would be a month. God Zune Originals, you guys piss me off.

So whats up with the blue originals?

n0ahx — Tue, 06 Oct 2009 01:42:32 GMT

I ordered my Original Zune hd the day it came out and like most of you it had problems shipping. but recently i have seen on the forums that most of you have received your zunes already except a few people that, like me, have ordered blue zune originals. all i have is a very old email that says my zune will be shipping soon and i will get 15 dollars when it does. does anyone know whats is going on!?! im getting really impatient. iv waited almost a month and this is getting beyond ridiculous.

Zune HD has shipped, and...

Chill Penguin — Mon, 05 Oct 2009 17:15:04 GMT

...it is the wrong one.

I ordered a 32GB Zune HD within 30 minutes of the Zune Originals site putting them up for sale. 14 business days later, they ship one with the wrong tattoo. I've already sent their support line a message about it and asked for a refund. This is the first and last time time I will do business with ZO.

This is unfortunate because I'm a huge fan of the Zune platform. I have a Pass, use the software to manage my music and have three players. I can't wait until Zune is integrated with the 360. I will continue recommending Zune as an alternative to the iTunes ecosystem, but I can't recommend ZO to anyone who wants to buy a Zune.

Thanks for letting me vent.

ZUNE HD FINALLY SHIPPED

bMAG10 — Mon, 05 Oct 2009 16:39:09 GMT

my blue 32gb zune hd has finally shipped on 10/5 but estimated delivery date is 10/13, which is disappointment because i paid for express shipping. well hopefully it arrives earlier then expected, at least it has finally shipped.