Zune Forums: miscellany

Parent Account

VulneraryPie — Mon, 23 Nov 2009 23:01:39 GMT

I am trying to purchase music on zune marketplace which requires me to log into my account. The issue I am having is updating the "terms of service". By updating that, there is a parent e-mail verification also. Whenever I put the parent account and password in and click next there is a message that says that the age verification has failed, and that the age of the e-mail address is "not old enough to give permission to sign up for Zune." I am very confused and would like to change my parent e-mail address to a new one, but I cannot get to 'manage my account' without having to verify the new "terms of service" This is very frustrating and I've been trying to fix it for days. I'm getting fed up with this program quickly. PLEASE HELP!

Something's not right...

zgm1 — Mon, 23 Nov 2009 21:23:33 GMT

I called about my Zune player earlier and it said my Zune player's been shipped. I tried tracking the progress, but I couldn't and still I haven't received my Zune player yet.

I don't know my tracking number for UPS or when it shipped, though my estimate is on November 10.

How long did it take you to get yours repaired and shipped back?

Zune HD - Application Dev Questions

smehaffie — Mon, 23 Nov 2009 20:57:19 GMT

I noticed that the Zune HD has a menu items for apps instead of games. This is a great change and really opens up the Zune.

1) Does this mean you can create applications for the Zune that with just the .Net framework (w/o XNA)?

2) Where can you get the development tools to make developing for the Zune HD easier (.Net SDK, Emulator, etc)?

3) Any instructions on how to package a Zune HD application so it is easy to install (aka: one click install).

4) When will there be a Marketplace where developers can post the applications they write (either for free of for sale)? If it already exist, then what is the link to it?

There are millions of .Net developers, so MS should take advantage of that and make it as easy as possible to develop/distribute applications for the Zune HD. This is the only way the Zune HD will be able really compete with the IPod Touch.

Zune crashing and killing my computer

Atomsk669 — Mon, 23 Nov 2009 15:10:58 GMT

Using the Zune software to listen to music and when it goes idle and to the now playing view, the one with all the album art in the background, it locks up on one part of the song and loops continuously while my computer is frozen until it crashes and reboots. This only happens when zune is running, looking for suggestions.

Repeat rebooting and redowloading issues

Dan1162 — Mon, 23 Nov 2009 14:09:13 GMT

In the last 6-8 weeks I have had to reboot and restore my firmware and music 5 times for my zune30. I can't understand what is causing this. It will work just fine after I go through the whole process of restoring but it last about 2 weeks than it will stop playing sometimes in the middle of a song, and than freeze. When I try to restart it I get a black screen and nothing happens. I than have to do a hard restore that can take up to 3 hours. I didn't have these issues until I downloaded the lastest firmware. My software on my pc is 4.0 but the firmware on the zune30 is always the 3.20. I wish I could get a response from someone. Is my player outdated? is the battery going out? I don't want an IPOD but I don't see anyone of my kids having issues like this with their ipods.

Is there a way to restore the system setting and delete everything on my zune 120gb without deleting stuff on my zune account?

Hellscope1 — Mon, 23 Nov 2009 04:35:24 GMT

Because i want to reset the zune to factory settings and get everything off of it because it keeps skipping through songs,videos,pictures, and games. It says "This item is missing or can not play" and stuff.

I've rebooted it by holding the top of the pad and holding play/pause

and pressing down on the zune pad and holding down and arrow button.

I ran it out of battery and charged it again,

and re-synced it.

So i've come to this.

IS there a way to delete everything on my zune and restore it to factory settings without deleting everything on my zune account?

Is there a way to reset everything and erase everything on ur zune without doing it to the zune software?

Hellscope1 — Mon, 23 Nov 2009 04:31:24 GMT

My zune 120gb is skipping all my music, wont let me play videos, or look at pictures, or play games?"This item is missing or cannot be displayed"

When i got on my zune today i pressed a song and it said "This item is missing or can not be displayed", And then it starts skipping through all my songs really fast. It's been doing it with all of them. It says the same thing with pictures and videos. It will not work on my XBOX360 either.

I have done the following:

-Shut off then turned on

-Re-synched

- Let it run for a while.

- let the battery run out

I have NOT listened to it in about 2 days. Here is what i have been doing with it in the passed 2 days:

-Plugged it into my xbox360 and listened to the musc

-Left it plugged into my xbox360 for about 1 day

- Connected to the market place on it for the first time

- Entered my IP address so i could connect to the internet.

- turned it off last night and set it next to my computer monitor.

My zune 120gb is skipping all my music, wont let me play videos, or look at pictures, or play games?"This item is missing or cannot be displayed"

I've rebooted it by holding the top of the pad and holding play/pause

and pressing down on the zune pad and holding down and arrow button.

I ran it out of battery and charged it again,

and re-synced it.

So i've come to this.

IS there a way to delete everything on my zune and restore it to factory settings without deleting everything on my zune account?

Zune Originals Missing Serial Number.

Searoad — Mon, 23 Nov 2009 02:46:58 GMT

I got my 32gb Zune HD around the middle of October, and when I realized I haven't registered it, I looked for the box it came in for the Serial Number. I had an 80gb Zune a while ago, and I knew the Serial Number was on the bottom of it's box on a big white sticker over a white space underneath. On the Zune HD box however, there was just a white space, but no sticker and no information. I looked all over the Zune software and the device for clues as to what the Number for my HD is, but I haven't found anything. This was a Zune Original, and I have no idea why the number, essential to registration, is so frustrating to find.

Slideshow plays in reverse order.

captphill — Sun, 22 Nov 2009 17:03:27 GMT

I started with an empty card. I took 37 pics then I put them into the proper folder in My Pictures. When I opened the the folder all the pics in the right order. Then I opened Zune. The pics were put in my collection. I went to collection and opened pictures clicked on the folder. They were in proper order. When I ran slide show they played in reverse order. Why?

TIA
Phill

Does Zune use DirectShow or WMF??

SSC73 — Sun, 22 Nov 2009 16:21:01 GMT

I am just wondering if Zune is using direct show or the wmf now use by wmp in windows 7. Or is it a bit of both? I ask because it would seem that if it is a direct show player, you should be able to manipulate other formats to play in the media player software and if indeed it is wmf, why not expand the playable formats like WMP12 has? Haven't researched this a whole lot and the only thing I can find codec wise are DMO objects. Anyone have an anser for this??

Serial Number pirated.

Atomsk669 — Sun, 22 Nov 2009 16:13:45 GMT

I go to register my old zune to see if it can't be repaired and when I enter in the SN, it comes up as all ready registered. I find it incredibly hard to believe that Zune would stamp two different Zune's with the same SN but I see no reason why someone would register a stolen SN. Any idea how to fix this, cause my old zune is a Halo 3 edition and I would like to have it fixed.

DVD to Zune - Suggestions?

Orca Pod L — Sun, 22 Nov 2009 05:38:52 GMT

I hope this is in the right forum. I'm trying to figure out how to put my DVD's onto my Zune software, that way I can have movies that I own on my Zune. I've looked for "free DVD to Zune converter sotfware," but I don't know of any of the ones that I found work, or if they're even llegitimate. If anyone knows of a legitimate, working, free software, could you let me know what it is (and maybe where to find it)? Or if the answer is not trust any of the free downloads, let me know please. That way I don't waste my time. Thanks.

Why has there been no marketing push for Zune HD?

Epsilon34 — Sun, 22 Nov 2009 05:21:58 GMT

I dont understand why microsoft has refused to market the Zune HD at all. I dont see any displays in stores i go to and i havent seen a single commercial. The only time i see an ad on the internet is on msn.com sometimes. What gives? It makes me want to sell the device cause if they have no interest in selling more, then companies will have no interest in making accessories for it. Its pretty frustrating to go looking for a dock and not being able to find one. With Rhapsody on the ipod touch now, i might switch to an Ipod/ Apple TV setup. I will be able to sell my HD and my dock for just as much, and enjoy more than 2 games and an actual app store on the device. I have been a zune owner since the first flash zunes came out, but im ready to sell it now. Its me and probably only 50,000 more people in the world that bought an HD, and that is probably overshooting it. Studios wont let us have HD movies on the marketplace cause there is no market to buy them, developers wont make games for it, mostly probably because microsoft wont let them. The player is the best i have ever used, but its not worth having no HD movies for it, no games, and no 3rd party support on anything. What gives microsoft?

New Zune, Old Zune

crizzly bear — Sat, 21 Nov 2009 23:49:05 GMT

Here's some background: I thought I had either lost my Zune (big hole in dress pants... sometimes I forget), or that it was stolen at work. After a week of frantic searching, I caved and purchased a new one from wal-mart's online shop (meh..). 4 days after I purchased the new Zune, I found my old one. The next day, my new one arrives, about a week quicker than I anticipated. I decided I would keep the new one and give the old one to my brother since the older one was a 4 gig and the new an 8 gig (cheap and meets my needs!).

Here's the problem.

The new one didn't come with any installation disc, and when I link it to the comp with the USB, my Zune software doesn't read it. Is it possible to add a new Zune or whatever so that the Zune software on my comp recognizes it? I'm going to email Wal-Mart after this post to see if they can send me an installation disc, and then search this site for any info, but I see no reason why not to try the forums as well. I'm not quite sure where the disc for the original is at, and while I can download it from this site seemingly (I have and yet it shows the old one still), I would prefer not completely removing the software from my computer.

Any help would be appreciated, and if I need to clarify, let me know.

Slow Software?

s H y N z 0 r — Fri, 20 Nov 2009 22:16:14 GMT

I haven't really hit these forums at all until today but is there something going on with the Zune PC software? It was perfect when I first installed it but I didn't use it for a few weeks and now it's insanely slow at loading anything. My PC is fine and I'm running dual raptors with 4gigs on Vista 32 so it shouldn't be my end. I just did a speed test to double check my net and i'm at 6.6mb/s. The slow software is just about unbearable. Any advice, input or info?

Zune Warranty Registration.

Arizona Elwood — Fri, 20 Nov 2009 09:46:36 GMT

Looking back. I've bought 6 Zunes. 2 30's, 1 8gb and 3 120's. But on the registration page none of them come up.

Now, half of these I bought as gifts. But each of the 120's I bought I also requested the premium headphones from Zune and Zaid said they registered the devices for me. ( yes, I sent the headphone request from the same e-mail address that is registered to my Zune account ).

When trying to register my latest 120 manually the Zune website tells me "already registered"

So.. what to do? I've tried to get the warranty department to send me a shipping label but after 2 months and numerous calls it never came..

How can I find out who the Zune people actually registered my Zunes to.. and how to get them onto my account?

my zune was stolen

Krose17 — Fri, 20 Nov 2009 04:58:35 GMT

Hi...just discovered my daughter's zune was stolen by one of her so called 'friends'. Just wondering what I could do, can I contact support with the serial number? Will they be able to track it if someone buys a zune pass for it? She hasn't even had it 3 months and this was replacing an I-pod that my daughter accidently threw away when cleaning her room. I also can't remember if we registered it or not. All this and the thief got away with 2 digital cameras as well. Help please. Thank you.

Playlists

angeldolen — Fri, 20 Nov 2009 02:57:08 GMT

I named a playlist, have the music drug down to it, now what do I do?

When are we going to get an ZuneHD with a big hard drive...Haven't bought new Zune because it can't hold entire Music Collection let alone HD video

UBYIDIDIT — Thu, 19 Nov 2009 23:16:31 GMT

I happlied upgraded to classic Zune to Zune 120 when it came out because it could finally hold all of my music collection. I was excited to here that a new Zune with HD ability was coming out but when I discovered it was only going to hold 30 GB of space....

It was so disappointing that the new ZuneHD would have such a small hard drive. Come on now. I wasn't going back to have to figure out what music and now HD video I would have to put on the device. It was a complete non-starter.

So when are we going to get a bigger HD in the Zune....May I suggest something really big...like 250 Gb or bigger so I can put all my music and all my pictures and the best of my HD videos on the device without having to figure out what should be on the device. It is a waste of time.

I have a crap load of commerical Digital copies of movies that I would be happy to load on a new ZuneHD that had the space to place them on it, as well as all of my music and digital photos.

Also, could you add a feature that allows the details of a song (like when you view the details under the file properties) to be displayed on the Zune menu. Sometime it is nice to pull up when you are talking music/song specifics. And then you could you add a feature on the Software/device that could make an auto-playlist based on the year of when a song/album was released or a style of music.

UBYIDIDIT

Zune Dock Remote v2 not working.

Mike Kazmierski — Thu, 19 Nov 2009 22:20:57 GMT

Hi,

I have a v2 Home A/V dock with a remote control. After a few months the remote started working very irregularly. Sometimes it's unresponsive and sometimes the buttons switch controls (ex: the back button suddenly becomes the select button). I've tried replacing the battery, but I get the same results. I haven't abused or dropped this remote. Is there a way I can send this in and get it fixed or replaced? I don't want to have to spend $70 to buy a whole new A/V pack just to get a new remote.

Thanks!

Problem With Parental Permission

icer190 — Thu, 19 Nov 2009 20:13:20 GMT

Well, for some odd reason there are parental blocks in place on my account, when I'm pretty sure there shouldn't be. Main reason being that I am 19, paying for Zune/Live with my own money, and shouldn't have to worry. Contacted my mom and she's pretty sure there's no blocks that she put on, or anything along those lines, there a way to fix this?

How long does it take service to ship my Zune back

Noel1969 — Thu, 19 Nov 2009 15:00:24 GMT

For over a week now I see the message shipped. Does Microsoft provide tracking, or do I have to just wait for my zune to show up at the door someday?

GAMES ON REG ZUNE... WHAT HAPPENED?

LATFINE — Thu, 19 Nov 2009 09:45:10 GMT

I DECIDED TO UPGRADE MY ZUNE AND DO SOME CLEANING WITHIN MY SYSTEM AND ONCE I DID SO... I HAVE REALIZED MY GAMES ARE NO LONGER IN MY ZUNE AND WHEN I GO TO THE ZUNE SITE IT SAYS THEY ARE NOW ONLY FOR HD??? IS THIS FOR REAL??? DO I NEED TO GO AND BUY ANOTHER ZUNE TO YET AGAIN HAVE AN MP3 PLAYER AND SOMEWHAT OF A HAND HELD SYSTEM FOR GAMES FOR WHEN I'M BORED? TOOK FOREVER AND A DAY TO GET THIS ONE.

Music Genres very iffy

TrickyBaus — Thu, 19 Nov 2009 00:50:37 GMT

So I don't understand how the music genres are formed. 1st off I listen to everything and worked at best buy for 5 years and have been in the music business. So lets take the metal genre. I'm pretty sure Hollywood undead, nickleback, buckcherry, Bon jovi and etc. are not metal. Metal by industry standards, AC/DC, Pantera, Sabbath, Iron Maiden, Mega death, Lamb of God, dimmu, and etc. So for my point here is a list for the true metal fan. The band that zune considers metal is, pop rock, Nurock, ALT, rock, Grunge, But not metal.  This is not a rant or rave or promotion for metal music, just would like an understanding how there can be this big of a range in music in one genre.     1. Black Sabbath
  2. Iron Maiden
  3. Metallica
  4. Judas Priest
  5. Motörhead
  6. Slayer
  7. Megadeth
  8. Venom
  9. Pantera
10. Death
11. Ozzy Osbourne
12. Queensrcyhe
13. Dream Theater
14. Celtic Frost
15. Manowar
16. Dio
17. Mercyful Fate
18. Helloween
19. Anthrax
20. Bathory
21. Napalm Death
22. Carcass
23. Alice in Chains
24. Sepultura
25. Mötley Crüe
26. Scorpions
27. Morbid Angel
28. Tool
29. Mayhem
30. Korn
31. Opeth
32. Emperor
33. Rainbow
34. Soundgarden
35. Exodus
36. Possessed
37. Blind Guardian
38. Cannibal Corpse
39. Testament
40. Faith No More
41. King Diamond
42. Suicidal Tendencies
43. Accept
44. Fates Warning
45. Overkill
46. Symphony X
47. Yngwie J. Malmsteen
48. Kreator
49. Deicide
50. Burzum
51. At the Gates
52. System of a Down
53. Candlemass
54. Saxon
55. Slipknot
56. In Flames
57. Rage Against the Machine
58. Children of Bodom
59. Voivod
60. Machine Head
61. Dimmu Borgir
62. Diamond Head
63. Neurosis
64. Metal Church
65. Savatage
66. Type O Negative
67. Darkthrone
68. DRI
69. My Dying Bride
70. Sodom
71. W.A.S.P.
72. Immortal
73. Iced Earth
74. Twisted Sister
75. Cradle of Filth
76. Ministry
77. Terrorizer
78. Annihilator
79. Danzig
80. Dokken
81. White Zombie
82. HammerFall
83. Gamma Ray
84. Edge of Sanity
85. St. Vitus
86. Nevermore
87. Pentagram
88. Budgie
89. Fear Factory
90. Mastodon
91. Meshuggah
92. Entombed
93. Lamb of God
94. Suffocation
95. Skid Row
96. Raven
97. Therion
98. Trouble
99. Stratovarius
100. Atheist

Grrr problems already

StrangleJason — Wed, 18 Nov 2009 22:45:07 GMT

Man i just got this 32GB HD a couple nights ago and my player is already acting up. Ocassionally music freezes and seemingly randomly the screen will turn pitch black and i cant do anything to get out of it outside of totally turning it off and back on again. I had the option of getting store credit and getting the ipod touch but i loved my 120gb zune so i wanted to stick with what i knew. Is this sort of thing common? Is it a problem just with the latest firmware or is it a general problem with the player or what? I'm becoming frustrated with this thing WAY too soon into owning it.