Zune.net
Started by srunner2001 at 1/3/2008 04:40:46. Topic has 33 replies.
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Join Date: 12/27/2007 22:33:27

Posts: 7

1/3/2008 04:40:46
My fix for the C00D11CD and C00D124D errors...

First off let me say I really do like my Zune and it is/was extremely frustrating to get it going (syncing). I, like so very many on this message board, was running into the C00D11CD and C00D124D errors. After trying every single fix posted on this forum and just about every other message board that is Zune related to correct my sync issues I think I found an answer (at least it seems to be working fine for me). The sync issues are definately a software/device driver issue and not hardware related, which makes me kind of laugh when I think of how many Zunes Microsoft has taken in for warranty repair or sent out new sync cables to fix the issue. It's a USB 2.0 compatibility issue. Hopefully Microsoft fixes it soon. Here's the simple fix that worked ME and hopefully a few other folks out there as well:

These instructions are for Windows XP users (Vista users can try this as well), and this fixed MY Zune sync issues I can't say it will fix everyone elses. By the way this addresses the issue of syncing your Zune via USB, not if you are syncing your Zune wirelessly. Click START and go to RUN. In the RUN box type devmgmt.msc and click OK this will open Device Manager. Scroll down through the list of installed hardware and locate Universal Serial Bus Controllers and click the + sign next to it. This will branch out showing you the USB devices, ports, and hubs installed on your computer. Find the one(s) labeled something along the lines of USB2 or USB ENHANCED Host Controller (depending on your motherboard and the drivers installed you might have more than one with the ENHANCED label, disable it each of them and you can enable them one by one to isolate the exact controller that your Zune is connected to). RIGHT click on it and choose DISABLE. This disables USB 2.0 support in Windows, now it might take a few seconds or so but it will disable and then you should hear the familiar ding that you plugged a USB device into you computer. With that done simply connect your Zune and attempt to sync it. That's it. If you still have an issue syncing after trying this fix, disconnect your Zune and reboot it by holding the <- (BACK) button and the UP button on the touch pad and reconnect your Zune after it has loaded the main menu screen.

This will however disable ALL USB 2.0 on your computer, forcing all devices to run at USB 1.1/1.2 speeds. The main drawback for those that don't know is instead of a transfer rate of 480Mbps you are knocked down to 11Mbps, your Zune transfer music slower than it should. So you can choose to do this everytime you want to sync to keep your other USB 2.0 devices running at full speed when you use them and simply throttle your system back when you want to sync your Zune. Just go back to Device Manager and RIGHT click on your ENHANCED controller and click ENABLE to turn USB 2.0 back on again.

Now, my Zune syncs fine on another computer without this fix, so that elimates any Zune hardware related issues or sync cable issues. I have tried multiple sync cables, multiple USB ports, uninstalled and reinstalled the Zune software and the firmware, wiped out my Zune completely and upgraded the drivers, downloaded all Microsoft Windows Updates and this was the only thing that fixed my problem. So basically I have done everything in the concievable norm to fix the issue before trying this which makes me pretty certain this could fix the issue for a lot of other users as well. Good luck, and I hope this can fix a few other people's sync issues.

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Join Date: 12/31/2007 16:37:45

Posts: 7

1/3/2008 23:10:13
re: My fix for the C00D11CD and C00D124D errors...
Thanks for the detailed tip.  I just ran into the CD00D11CD error after giving up completely on even trying to get wireless sync to work.  Unfortunately this didn't work for me!  Still get the same error and it refuses to sync.  Glad you got yours working though!
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Join Date: 11/14/2007 19:52:42

Posts: 1,191

1/3/2008 23:18:53
re: My fix for the C00D11CD and C00D124D errors...

The only thing I had to do to get wireless sync working was to disable the MAC filter security on my home wireless network. I had this enabled because I like adding only the MAC addresses of those devices I want to access my home network. But for some reason the Zune device could not connect with my network with the MAC address filter on....and yes I added my Zune MAC address to my network but still did not work.

With this filter turned off I sync wireless now with no problems. I am sure it is a hardware/software thing because my sons Sony PSP would not connect to my network either, but with the filter turned off he now connects with no problem.

Try that and see if it works...


Zune is AWESOME!!...since Nov 2006 Black30GB and Pink30GB (my wifes'!!!)

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Join Date: 12/26/2007 20:21:28

Posts: 2

1/4/2008 22:11:50
re: My fix for the C00D11CD and C00D124D errors...
I have not tried this yet but Microsoft suggests installing the USB cumulative patch for Vista.  It is supposed to address sync issues between Zune and the Zune Software.  http://support.microsoft.com/kb/940705
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Join Date: 1/2/2008 03:26:53

Posts: 2

1/5/2008 02:07:59
re: My fix for the C00D11CD and C00D124D errors...

wow. i called customer service twice, the first of which hung up on me after half an hour, the second of which found me talking to some indian guy for another half an hour before he finally led me to some download, which did nothing. i returned my zune, and found that i got the same error message: C00D11CD.  i tried what you suggested and it worked perfectly right away.

it really just amazes me that not even the support team knows what the hell is going on. this is such a simple fix and it's nowhere to be found on microsoft's web site. too bad more people don't know about it, cause i had to go through like twelve threads before i actually found this solution. wastes a lot of time. thanks a lot.

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Join Date: 12/26/2007 04:17:34

Posts: 6

1/8/2008 05:17:35
re: My fix for the C00D11CD and C00D124D errors...
Im sorry but this did not work for me.  It only disabled the USB and stopped connection.  Now Zune can not find the player.
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Join Date: 11/23/2007 13:01:04

Posts: 2,808

V

1/8/2008 06:14:35
re: My fix for the C00D11CD and C00D124D errors...
Good work on a potential workaround for some of the C00D11CD errors, I've added this thread to the Sync Issues thread.

Zune MVP
Contributor, http://www.insidethecircle.net

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Join Date: 12/16/2007 08:36:33

Posts: 867

1/8/2008 06:32:38
re: My fix for the C00D11CD and C00D124D errors...
 Holden777 wrote:

wow. i called customer service twice, the first of which hung up on me after half an hour, the second of which found me talking to some indian guy for another half an hour before he finally led me to some download, which did nothing. i returned my zune, and found that i got the same error message: C00D11CD.  i tried what you suggested and it worked perfectly right away.

it really just amazes me that not even the support team knows what the hell is going on. this is such a simple fix and it's nowhere to be found on microsoft's web site. too bad more people don't know about it, cause i had to go through like twelve threads before i actually found this solution. wastes a lot of time. thanks a lot.

It sounds like it must be a hardware or software driver issue on your computer.  I'm not surprised the Zune support team aren't up on this issue, given that.  Can people who have this problem, where this solution fixes it, post their Computer Model, what maker/manufactuer, model number or name, what CPU, how old the computer is, etc?  Maybe check if there are BIOS updates that address USB support, or any USB driver updates?  I'm really curious to see if there's any common thread here.

Also, another way to get to the device manager is just to right-click on My Computer and select "Manage", and then click on the Device Manager node.

 

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Join Date: 11/23/2007 13:01:04

Posts: 2,808

V

1/8/2008 06:38:29
re: My fix for the C00D11CD and C00D124D errors...
wow, I'm in Vista and I never noticed that manage button, verrry neiiiiisse[/Borat]

Zune MVP
Contributor, http://www.insidethecircle.net

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Join Date: 1/10/2008 00:46:38

Posts: 1

1/10/2008 00:48:24
re: My fix for the C00D11CD and C00D124D errors...
omg i just had the problem right now and in fact i did all your tips but it didnt work so then i figured maybe i should switch the usb port and what do you know it worked o_o. Its very weird looks like i have to update my drivers for this thing =\ but anyway thanks for the help xD
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Join Date: 1/13/2008 01:11:34

Posts: 1

1/13/2008 01:20:37
re: My fix for the C00D11CD and C00D124D errors...
Oh my goodness. Thank you so much. I was trying to sync my player for the first time.

I'm glad there are computer savvy people on the forums that can help us rather than having to call support and having even more complications.
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Join Date: 12/25/2007 01:00:38

Posts: 22

1/16/2008 15:38:07
re: My fix for the C00D11CD and C00D124D errors...
for some of you  still having issues of  songs / albums not being added, edit the name, with a space at the end, close the program and then reopen it... and see if that helps.  worked on mine oddly, i thought before it might be because of a dummy file already on the zune, thats not being able to be deleted or saved over, but i purged the zune by "formating" the whole thing and still wouldnt sync about 20 songs, and yea, its not fun trying to re add 30 gigs worth of songs.
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