HELP!! Syncing with Wireless (Error Code)

Okay, so we just bought a new Netgear wireless router so I'd be able to use my Zune wirelessly while the boyfriend played his Xbox Live.

So I go to my Zune software >>> Wireless Sync >>> Plugin my device (Zune30) >>> and BAM, Error Code: C00D11CD

So I go back and add the Mac address on my Zune to my router so it will allow it, and get the same error message when I try syncing it again.
Is this a software problem that everyone has been having?  Is there anyway to get this thing to connect wirelessly that I don't know about?  I'm not having ANY problems getting my music, pics, etc. on my Zune when I plug it in...just when I try to connect to the new wireless router.

**Help please!!**

Someone is gonna need to talk me through this step by step, LOL.  Thanks!

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♥ She's a local girl, with local scars.

Hi Beth,

Sorry to only be adding to your complaint / inquiry but I am having a similar issue.

I, too, have a Netgear wireless router.  After reading the Zune troubleshooting guide at "www.zune.net/en-us/support/usersguide/musicvideospictures/troubleshootwireless.htm", I also allowed uPnP traffic on my router. However, I do NOT believe this was necessary, since (1) it didn't resolve the sync issue and (2) I was already able to connect the Zune to my network ... proof being it shows up as a connected device on the Netgear configuration page (you know; the one accessed by pointing your browser to the IP of your router) as well as it being assigned an IP address on my trusted network ... proof being my ability to "ping" that IP address from my computer. Remember; if you can't ping a device, you can't connect to it.

I also enabled uPNP services on my computer but that, too, didn't help. How? As the administrator (on WinXP), click Start, Run, type CMD and press enter, then in the black DOS window type SERVICES.MSC

I am starting to wonder if Zune requires the Windows Media Player Network Sharing Service to work.  Yes, the Zune is a Microsoft product if you didn't already figure that out.

Following the troubleshooting guide, after performing a manual sync from my Zune, it hangs on "Connecting to PC", after passing effortlessly through "Looking for network" and "Connecting to network".

Also, I am getting error "C00D11D2" when trying to set the File Types association to Zune. I selected all types but get that error code when I click Next. Equally as frustrating, after taking the connection issue page's advice to click the link for "web help", that error code is unknown to Zune support. Perhaps their developers are also having trouble "synchronizing" their list of possible error codes with those known by their support team. Sorry for the sarcasm but this is typical Microsoft crapola.

I think I found my issue. Basically "Sorry, Zune can't handle proper security."

Excerpt from Zune's troubleshooting guide: http://www.zune.net/en-us/support/usersguide/musicvideospictures/troubleshootwireless.htm

"Make sure your router isn't configured to use a WPA2 authentication scheme with TKIP+AES encryption. WPA2-based networks can encrypt using TKIP, AES, or TKIP+AES. Zune doesn't support TKIP+AES encyrption. For best results with Zune, use AES or TKIP encryption. See your router's documentation to configure encryption for your wireless network."

That's horrible; to ask people to reduce their security settings just to connect to Zune?!  However, it's par for the course with Microsoft solutions.

Well, at least you found your issue.  It shouldn't be too hard to change that, and get everything working.

I only use WEP, and never had a single problem.

Maybe a future update will help it deal with these other forms of encryption.

 

To setup wireless sync:

1. Connect your Zune device, set it up as a partnered device (not a guest device)

2. Go to Settings -> Device -> Wireless Sync

3. Click the configure wireless sync button (or choose a different network if wireless sync has already been configured)

4. If a list of networks is displayed, select your router's name from the list (if not, click "search for networks" then click on your router's name)

5. Then type in your router's passphrase or passkey

6. Click OK

If wireless sync is configured successfully, then you will get a confirmation message saying so.

If not, you may encounter the error that you received. This usually means that the Zune could not connect to your router.

What type of encryption is the router using? Is DHCP enabled on the router? What is the make/model of the router?

The Zune30 will not support WPA2 encryption (simply a hardware limitation of the network chip in the Zune 30). DHCP must be enabled so that the Zune can get an IP address. Sounds like you have already addressed the MAC filtering issue, but you may want to double check the MAC address for the Zune is correct on your allowed MAC address page on your router.

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Matt Akers
Zune Product Team

.: This posting is provided "as-is" with no warranties, and confers no rights :. 

I got it!  Yay!!  Not sure what I did.  I can assure you I didn't do anything too tricky.  Basically just alot of trial and error with connecting and disconnecting, tweaking the router settings and ultimately I just shut down my Zune software, rebooted the comp and it worked flawlessly when it was back up and running.

Problem though...is there a reason I can't do anything in my menu when my Zune is plugged in?  I know this shouldn't be a problem NOW with wireless syncing.

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♥ She's a local girl, with local scars.

 skipdeez wrote:

If wireless sync is configured successfully, then you will get a confirmation message saying so.

If not, you may encounter the error that you received. This usually means that the Zune could not connect to your router.

What type of encryption is the router using? Is DHCP enabled on the router? What is the make/model of the router?

The Zune30 will not support WPA2 encryption (simply a hardware limitation of the network chip in the Zune 30). DHCP must be enabled so that the Zune can get an IP address. Sounds like you have already addressed the MAC filtering issue, but you may want to double check the MAC address for the Zune is correct on your allowed MAC address page on your router.

Hello and thanks for taking time to respond.

To clarify, my Zune is running 2.3 (1145) firmware, bootloader 1040, Xldr 2.2.1040.0 with 4GB of storage.

Since my Zune is receiving an IP address, which is ping-able, it would be fair to say that a connection has been established despite WPA2 encryption being enabled. I suppose that the issue you identified is only for the 30GB Zune.

My router's GUI also confirms this connection, as well as McAfee.  What I am thinking is that some or all of the data is being blocked by my router and/or my firewall software. My router is a Netgear Rangemax and I use McAfee Total Protection as the software firewall. My WinXP firewall is disabled. I noticed in the troubleshooting guide the mention of uPnP. I understand that is different than PnP, however, I allowed uPnp on the router as well as in McAfee. The router identifies uPnp as port 5000 over TCP, however, it also has the option to allow that port over UDP. I have not tried that as of yet.

Please identify the exact specifics of the connection requirements, including any ports / protocols that must be enabled on a router and/or firewall.


On a separate but related note, please also advise on error "C00D11D2" which I get when trying to set the File Types association to Zune. I selected all types but get that error code when I try to process that page.

I look forward to your feedback.

You may want to try allowing the traffic for UDP on your router. Wireless sync relies on UDP notifications to announce device arrival, so that is a key element for a successful connection. Also, if you are on XP, you may want to try restarting the Zune Bus Enumerator service on your PC. This can be achieved by closing Zune, then opening a command line and typing "net stop zunebusenum" and hit enter, then type "net start zunebusenum" and hit enter. Then try to initiate a wireless sync from the device again.

As far as firewalls are concerned; on XP you need to have "uPnP Framework" as an exception. On Vista you need to have "Network Discovery" and "Wireless Portable Devices" as exceptions.

As far as third party firewalls are concerned, you will need to have the same exceptions made there. They may have slightly different names, but the exceptions will need to be made nonetheless.

As far as the error "C00D11D2", I am not sure about that particular issue. Sounds like another application may be fighting over the file assocations. Try checking other media applications you may have installed and see if they creating a conflict. That's just a guess, as that is not my area of expertise.

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Matt Akers
Zune Product Team

.: This posting is provided "as-is" with no warranties, and confers no rights :. 

Hello and thanks for the continued feedback. I will try your suggestions and post my results in this forum.

Apparently there are indeed wireless connectivity issues with Zune, as Microsoft has recently released "ZuneDevices.exe"; a tool that captures communication and other debug information that relates to the Zune device. A disclaimer is included that the tool should only be used at the request of Zune support, however, it initially only appears to collect information.

Working backwards from that point, would you happen to know how and where one might open a support request and deliver the captured debug info?

For anyone interested, the tool may be downloaded from this page:
  www.microsoft.com/downloads/details.aspx?familyid=f872e08b-27a2-4e1e-a0fe-862e4d6b901f&displaylang=en

Thanks!

Hello,

Apparently, you are the man; your suggestion worked. For the first time, I witnessed a wireless sync! I do have some additional feedback which I will include below for your review.

These are the steps of what I did and witnessed, for those interested:

1. Closed the Zune desktop app.
2. Stopped and started the Zune Bus Enumerator service using the command prompt to run this back-to-back request:
    NET STOP ZUNEBUSENUM & NET START ZUNEBUSENUM
3. On the Zune device, click Settings, Wireless, Sync Now.
4. A taskbar bubble informed me that the Zune device (hardware) was recognized and was attaching. That was another first-time experience.
5. My firewall software alerted me that the following app was attempting to gain access. The firewall auto-approved the app, considering it a "known" and trusted app:
    Program: Windows Driver Foundation - User-mode Driver Framework Host Process
    Location: C:\WINDOWS\system32\WudfHost.exe
6. The Zune device window progressed through "Looking for network", "Connecting to network", "Connecting to PC", "Preparing to sync".
7. The Zune desktop application auto-launched, as it should after sensing a connection; wireless or direct.
8. The Zune device window read "Sync complete".

Strangely, the Zune desktop app never acknowledged a connection on the Device > Status page; it remained "To check sync status, connect a Zune device".  This is a bit disappointing, especially since it prevents managing the Zune device.

I look forward to your continued feedback.

Glad to hear you got it working, and thanks for the compliment. :)

As far as the device not showing in device view when connected wirelessly, that is interesting. Once you are connected wirelessly, the Zune application knows no difference between a wired and wireless connection. You may want to try connecting wirelessly again with the app already open and see what happens. I have not personally seen that issue.

On the Zune device diagnostic tool, this started as an internal tool to help narrow down problems when we were developing wireless sync. We released it publicly to help us help you. :) The procedure of submitting a report would be done through support personnel, or someone like myself on the team may ask you to run the tool and send us a report directly if we can't resolve your issue on the forum.

Thanks,

Matt

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Matt Akers
Zune Product Team

.: This posting is provided "as-is" with no warranties, and confers no rights :. 

My Zune device is able to connect to the network, but when it tries to "connecting to PC" it errors saying "Can't connect to the PC. Make sure that you're logged on."

My computer is on the wireless network, so does this mean wireless sync only works when the PC is wired to the network? I checked the FAQ and nothing there seemed to help.