i just updated my software to v 2.2 and it has totally messed up my library also. Most of the album pictures and the content is all scrambled around.

the albums show the wrong songs and artists.

If i go to windows media player the information is still correct.

I'm having the same issues. My library is completely messed up. I purposefully ticked the box NOT to update the metadata from the Marketplace as I spent months last year ripping all my CD's and updating all the track info and album art for the ones that Windows Media Player had duff tracklistings for; so at least for me when I browse through Windows Explorer I can see the correct album art and details are still in the files. There's no point me taking my Zune out with me for the next few days, tracks are randomly scattered in the wrong artists/albums with the wrong art etc - although I guess it puts a whole new twist on Shuffling...

The software is horrendously full of bugs - surely this was tested before release? It's no where near as clean as the previous version. Wireless syncing simply doesn't work on my home WiFi network. Have read the FAQ's and have established I should be compatible, but no luck. I'll give up and wait for the next release before trying again.

And to get down to basics - I usually sync about 16Gb of music to my Zune, only about 5Gb is syncing successfully and the rest is just sitting there with error upon error saying "4489 items skipped". So I really now have a 5Gb Zune rather than 30Gb.

I'm guessing from all the posts on here today there's going to have to be a rapid fix and re-release in the next 24-48 hours.

And who on earth thought PINK was an attractive default colour? Good grief, give us a Brown skin back!

K

Hi, I've just had a go at deleting my library and then wiping my 30Gb then re-syncing the whole lot - it's managed to get a lot more right than last time, but still only about 9Gb out of 16Gb.

I think I'll hang off for another software release, unless a new fix happens to get posted in the meantime.

K

!!!!!!!!!!!!!!!!!!!!

READ THIS POST...IT IS YOUR SOLUTION TO MUSIC DATA INCORRECTLY UPGRADED FROM ZUNE 1.0

!!!!!!!!!!!!!!!!!!!!

Thanks everyone for posting your issues. We are working feverishly to make this a better experence for our valued customers that used the 1.0 product.

First we totally respect your time and your music library, everything we did in the product cycle relating to metadata was to keep it high quality in your experience while keeping true to the files. Our entire marketplace and social experience comes alive when we have good metadata for your collections...so it is a very important to us on multiple fronts. While we want to hear your pains and help you get to a better experience and improve the experience for others...please do keep the personal attacks to a minimum. WE LOVE YOU and are doing everything we know how to make this better for you.

Now for the issues you are seeing. We've found a situation isolated to upgrade from 1.X to 2.1. That issue comes at the point that we import your data from the 1.0 database and resulted in multiple tracks for the same music file being added to the collection and the second of the tracks being put into the incorrect album and artist. After much investigation, debuging, attempting to repro and working with our beta community to test the scenario it appeared it would be a very rarely hit issue and if some hit it we would need to support our users through it. We see from the number of users hitting this that that was incorrect. We're working to resolve the upgrade issue for future users upgrades, but getting people back from this state after upgrade proves hard other than rebuilting the library as outlined below. To reiterate...the issue is with the data in the the database only and has not changed the data on your files.

Please follow the steps below to build your library using the metadata in the file rather than the 1.0 data store:

   Close Zune.exe

   Open (for Vista) C:\user\{your_username}\AppData\Local\Microsoft\Zune or c:\documents and settings\<you>\local settings\application data\Microsoft\Zune the equivelent on XP

   Find the CurrentDatabase_365.wmdb (that is the 1.0 data store) rename it to CurrentDatabase_365Old.wmdb

   Find the ZuneStore.sdf (that is the 2.0 data store) rename it to ZuneStoreOld.sdf

   Restart Zune.exe, it will find all the media files in your monitored folders and add them to your collection based on the metadata in the files.

You should only need to do this once. Please reply in this forum...if you have success or not with these steps so that we can continue to help you through your upgrade.

If after this is done you are still seeing issues with your metadata, you are looking at a seperate issue than the 1.0 data migration issue. We need you to look at your files to confirm they are correct:

Please use windows explorer to open the folder the files are in and right click properties for a song you believe is incorrectly grouped. Look specifically at the Album Artist and Album Title to confirm they are what you expect them to be. If they are not what you expect you are working with a file metadata issue. You can change the metadata for the file and Zune using the list view, right clicking and choosing edit. Right clicking on the column header will allow you to view Album Artist, Track Artist, Album Title, and track Title...so that you can edit them as well.

_Zach

Zune Product Team
.:  This posting is provided "as-is" with no warranties, and confers no rights  :.