Sync fails after device content wipe

This morning, my Zune 80 had trouble playing a few songs and eventually froze. When I rebooted, it gave me a warning saying "Player Error. Erase All Content" or something similar. I hit OK, and it appeared to wipe the device. I connected it to my software, and used the Settings/Device/Erase All Content function as instructed in the knowledge base article. I performed a hard-reset on the device, and re-downloaded the firmware.

Before the error this morning, my Zune was about 1 or 2 GB from full, with approximately 7k songs and 100 videos. Looking at the space used bar on the device device summary page shows that my total space used is 14.34 GB, with 14.06 of that from RESERVED SPACE AND CONTENT FROM OTHER COMPUTERS (it's never been used as a guest). I've tried wiping it again via software, but the same issue persists. There doesn't appear to be any content accessible from the device itself.

When I attempt to sync the device, it will get to 0% or 1% (I've tried this several times) before the software declares the sync complete. There are no indications of an error in the sync process from the software, but the device remains in sync mode and won't exit without a soft-reset.

Any suggestions?

(Vista SP2, Zune 4.0, device version: 3.20 (35))

 

EDIT (12:45 AM): OK so I wiped the device again and now see only 4.95 GB reserved from other computers. I set sync to manual, and was successful in dragging over two playlists. I'm going to set up sync tonight for all music, and see how that goes.

---

Bring back the BBQ! / / (Brown 30, Nov. '06 | Black 80, Nov '07) ZuneThoughts.com

Now I'm getting a C1010007 error. I guess I'm just a month late to the party.

 

Could we get a fix for this soon, guys?

---

Bring back the BBQ! / / (Brown 30, Nov. '06 | Black 80, Nov '07) ZuneThoughts.com

Sigh... you might as well forget about it... ever since the new software came out there is been a lot of different problems all across the boards all very similar to yours.  While there are all these problems with all the different size zunes, programs and types of windows it appears the zune people can't put a finger on something to fix all of the problems, like maybe being able to downgrade until the problems are fixed...  What stinks is that since windows 7 is out, and the zune HD is out, us old time zuners are getting the curb...  the zune people keep (through forums and over tech support) giving us the same stuff, reboot, format, try different usbs, what have you...  the stuff that, as computer users we all know to try at this point.  I have been following these threads for two months now trying everything that has been suggested, and the fact the microsoft is not making any "statements" about problems with old zunes kind of bothers me too.  it is almost like they are trying to weed us out slowly.

 Dusty Buffalo wrote:

This morning, my Zune 80 had trouble playing a few songs and eventually froze. When I rebooted, it gave me a warning saying "Player Error. Erase All Content" or something similar. I hit OK, and it appeared to wipe the device. I connected it to my software, and used the Settings/Device/Erase All Content function as instructed in the knowledge base article. I performed a hard-reset on the device, and re-downloaded the firmware.

Before the error this morning, my Zune was about 1 or 2 GB from full, with approximately 7k songs and 100 videos. Looking at the space used bar on the device device summary page shows that my total space used is 14.34 GB, with 14.06 of that from RESERVED SPACE AND CONTENT FROM OTHER COMPUTERS (it's never been used as a guest). I've tried wiping it again via software, but the same issue persists. There doesn't appear to be any content accessible from the device itself.

When I attempt to sync the device, it will get to 0% or 1% (I've tried this several times) before the software declares the sync complete. There are no indications of an error in the sync process from the software, but the device remains in sync mode and won't exit without a soft-reset.

Any suggestions?

(Vista SP2, Zune 4.0, device version: 3.20 (35))

EDIT (12:45 AM): OK so I wiped the device again and now see only 4.95 GB reserved from other computers. I set sync to manual, and was successful in dragging over two playlists. I'm going to set up sync tonight for all music, and see how that goes.

It sounds like you have a file corruption problem on the drive.  Could be from a head crash, could be a drive issue, could be related to the new firmware...etc., etc.  What can often happen is that if the FAT (or zune equivalent) which is basically a table of contents to the files on the drive gets whacked, some content is known to be there but becomes inaccessible, or some empty space is wrongly marked as used, etc.  The cure is to format the drive, and re-sync.  You can erase all content from the software...but I do not know if that also formats the drive.  But, if you use the OP from here:  http://forums.zune.net/1/49/231510/ShowPost.aspx#231510
it's explicit that the drive does get formatted.  One more tidbit of advice-  if you choose to do this, go right for the 'reinitialize disk' option which also reinstalls the device firmware.  It could be a corrupted firmware install too.. so why go thru the loooonnnggg format & re-sync process only to find out you need to repeat it with firmware too...?

 NSILMike wrote:

The cure is to format the drive, and re-sync.  You can erase all content from the software...but I do not know if that also formats the drive. One more tidbit of advice-  if you choose to do this, go right for the 'reinitialize disk' option which also reinstalls the device firmware.  It could be a corrupted firmware install too

Hey Mike, thanks for your help. I should have been more clear; prior to the error that morning, everything had been working fine, with 4.0 software, and 3.20 firmware, which I'd had since the release in September. My device "dipstick" (or sync bar, or whatever you want to call it) was almost full from movies, music, etc. There was no "reserved content" portion of the bar. Only after I performed a hard reset (wipe device firmware and content) did the reserved content portion rear its ugly head. But only about 14 GB worth, the rest was free space. A couple more content wipes and content/firmware wipes brought the reserved content bar down to about 800 MB, and it doesn't seem to want to go any lower.

I started using Wireless Sync, which succeeded with about 1000 songs before I had to cancel because I had to take it with me. Subsequent sync attempts have only transfered a few songs at a time.

Sometimes songs will play fine, and other times they'll get stuck trying to open a song as I described above, and sometimes it will just stop playing in the middle of a song. Strangely, something similar to this happened to me before with the 2.x software on my old black Zune80 (it gave me an error telling me to erase all content, and then had difficulty for a while), so it could just be a hardware issue. I'm calling Zune support now.

---

Bring back the BBQ! / / (Brown 30, Nov. '06 | Black 80, Nov '07) ZuneThoughts.com

 Dusty Buffalo wrote:

[snipped]

Hey Mike, thanks for your help. I should have been [snipped...}

OK.  I've now seen one other thing to try.  Reinstall the zune USB drivers.  It works in some but not all cases similar to yours.  It doesn't make a ton of sense to me, but it does seem to work for some folks...

mine has been doing this too and i have no idea how to fix it, i dont have enough money to go buy a new zune. im flying out to texas for a week and if i dont have my music im going to go crazy. ive wiped out my zune and tried all these tricks but nothing is working.



im honestly about to throw it across the room