He doesn't even need that. I can already tell that he needs to update his drivers.
Redirect your Zune drivers under Device Manager to the Zune/drivers folder. Then reboot your machine. It should be fine after that. If it doesn't work, don't get enraged and start destroying things. Call support. Yes, it's usually a good idea to CALL people.
Proud owner of a Zune HD 32GB
Halo 3 30GB
2 Zune v1 30GB