"MIcrosoft Zune has encountered a problem and needs to close. We are sorry for the inconvenience"

every time I try to open Zune software, it brings up this message and tells me to send an error report or don't send an error report. I've sent 5 error reports and the problem still  persists. Should I just reinstall the Zune software? I have the 4.0 version and it was working perfectly up until now...I really don't want to reinstall it b/c my computer is so slow, but if that'll fix the problem... I just need to know if it will! thanks.

 domonique4love wrote:

every time I try to open Zune software, it brings up this message and tells me to send an error report or don't send an error report. I've sent 5 error reports and the problem still  persists. Should I just reinstall the Zune software? I have the 4.0 version and it was working perfectly up until now...I really don't want to reinstall it b/c my computer is so slow, but if that'll fix the problem... I just need to know if it will! thanks.

I'm having the same issue

 domonique4love wrote:

every time I try to open Zune software, it brings up this message and tells me to send an error report or don't send an error report. I've sent 5 error reports and the problem still  persists. Should I just reinstall the Zune software? I have the 4.0 version and it was working perfectly up until now...I really don't want to reinstall it b/c my computer is so slow, but if that'll fix the problem... I just need to know if it will! thanks.

Yeah, it does it to me too. I tried to reinstall, but the same message shows up right when I try to boot up the installation program.

I don't know what to do :( I need to put more music on there now...

I'm having this problem as well about every 5th click through the zune marketplace.

Same problem here.  Last  message was incompatible application.
Problem just started today.  The zune software just stops working and I cant remove the window without restarting the computer.  It won't even stop using Task Manager.  Could this be an update problem?
I uninstalled Zune and re-installed it but that didn't make a difference
I'm running Win7 64 bit Ultimate
Intel E6300 processor - 2.8 ghz dual core
2 gigs memory
Intel D41MJ motherboard with updated video drivers

i'm having the same problem its been doin it to me for about a month still haven't been able to fix it when u figure out how to fix it can u tell me

Same here.  I am just going to uninstall and go back to 3 since no one has any idea what to do!

 PrimJ starwind wrote:

i'm having the same problem its been doin it to me for about a month still haven't been able to fix it when u figure out how to fix it can u tell me

 

not only did it do it to my Zune,......but my real player isn't installing either

All of a sudden I started having this problem.  It was driving me nuts, but I finally fixed it.  I don't know if this will help you, but it's worth trying.  From Control Panel (in Vista, I don't know about other versions...) I went to "System Maintenance," then "Problem Reports and Solutions."  From there, it's "View Problem History," and scroll down to "Microsoft Zune."  I found the crash from the time it happened, right clicked it, and selected "View Problem Details."  It listed the fault module as "VSFilter.dll,"  which I googled and found it has to do with DVD subtitles, and was safe to delete.  After deleting it and restarting, the problem disappeared.  I hope that maybe you can track down the cause of your crash using this.  I hope I've helped you!

Thanks for the suggestion.  Took a look and it tells me the fault module is StackHash with several extensions, like StackHash_bedc.
What the heck is that?

well i found a fix but i can tell no one and i mean NO ONE will like it.....,but,,,,,i got tierd of lookin and waiting for help so what i did was did a ful recovery.............thats right.......A FULL RECOVERY..............it really sucks cuz i had to reinstall everything but at least now i can up grade realplayer  and my ZUNE SOFTWARE WORKS..........BUT FIRST CHECK OUT UR ANTI-VIRUS SPY WARE IT COULD BE THE CAUSE............my screwed up around the time i installed AVG ware...........if u don't wan't to do recovery try to uninstall ur spy-ware anti-virus crap if it don't work just do wat i did...............if u want to keep looking for another salution be my guest  but recovery takes maybe an hour or 2......................but what ever!!!!! AnD GOOD LUCK tell me if i'm helpful

Hey Batfan,

Sorry I don't know what StackHash is either.  I did some digging, and it causes trouble for lots of people in other situations, but it seems to baffle everyone.  Wish I could help you...