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Bad Headphone jack?

Started by sikclown at 10/8/2009 03:21:09. Topic has 8 replies.
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Join Date: 10/8/2009 02:52:44

Posts: 1
10/8/2009 03:21:09
Bad Headphone jack?
I just bought my 32GB Zune HD and the first time I plugged the headphones in I got no sound.  I then pulled it the connector out slightly and hit replay and got sound.  If the connector goes in too far the sound goes out again.  Anyone else have this problem?  I am guessing I have a loose headphone jack.  This happens with all headphones I plug in to my Zune HD.  If I move the jack around it gets static and then goes out.
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Join Date: 10/8/2009 19:48:18

Posts: 1
10/8/2009 20:17:12
re: Bad Headphone jack?
Yea, sounds like a loose headphone jack. I'd probably talk to zune or the place you bought it from asap to get a new device.
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Join Date: 9/21/2009 01:04:44

Posts: 2
10/11/2009 04:19:40
re: Bad Headphone jack?
 sikclown wrote:
I just bought my 32GB Zune HD and the first time I plugged the headphones in I got no sound.  I then pulled it the connector out slightly and hit replay and got sound.  If the connector goes in too far the sound goes out again.  Anyone else have this problem?  I am guessing I have a loose headphone jack.  This happens with all headphones I plug in to my Zune HD.  If I move the jack around it gets static and then goes out.


I'm having the exact same problem.  I returned the Zune to amazon.com and got a replacement, and it is doing the same thing.  I thought I just got unlucky and got a damaged unit, but after two, I give up.  I tried to give Microsoft and the Zune a chance, but I'm done.  I'll just go buy an ipod touch.  At least I'll be able to hear my music using it.
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Join Date: 1/8/2009 03:05:00

Posts: 12
10/12/2009 00:01:27
re: Bad Headphone jack?
maybe it's your headphones? if not, then have fun on your journey to DRM-land!
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Join Date: 10/12/2009 02:52:00

Posts: 1
10/12/2009 02:54:44
re: Bad Headphone jack?
sending mine in to because i have the same problem
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Join Date: 10/19/2009 16:24:27

Posts: 4
10/19/2009 16:29:37
re: Bad Headphone jack?
we are two for two wth bad headphone jack same thing when you put the headphones all the way in the jack it stops working. We just spent an hour on the phone with customer support who informed us no refund if you bought it directly from zunestore.net, we can send it in to be fixed 3 to 6 weeks. This is BS i can go to wal-mart and get a $19 mp3 player and i guarantee you the headphone jack would work, Good job microsoft.
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Join Date: 10/19/2009 16:24:27

Posts: 4
10/20/2009 19:02:52
re: Bad Headphone jack?
yea i agree, zune sucks ass i gave them a freakn chance, thet are knowingly selling defective units and when i asked to return they are making me pay for return shipping f zune. They pissed the wrong perosn off i'll post every site i can find telling how big a piece of sh!t zune product and customer support is.
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Join Date: 10/21/2009 02:18:33

Posts: 1
10/21/2009 02:21:26
re: Bad Headphone jack?
Having almost the same problem, the left one works but not the right one.  Tried three different headphones and all three have the same issue.
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Join Date: 9/17/2009 05:26:47

Posts: 12
11/6/2009 23:11:54
re: Bad Headphone jack?
You know I thought I had the same problem until I figured it out that you need to push the headphone plug all the way in until you have no gap. I know it went against all my morals of not forcing stuff into things but the music actually sounds crisper now. You just gotta push it in all the way until you cannot even see the golden part of the plug of your headphones. Hope it helps cause I had the exact issue.
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