I am running the 32 bit version of win 7 Home Premium. I just got off of the phone w/Zune & they said that they consider all versions of Windows 7 except the RTM versions (Pre-installed on Dell, HP, etc) a beta version & beta versions are not supported.
I'm getting the error that says the zune package was unable to install. Argued w/level 1 tech that I didn't have an RTM version, after 45 mins, she let slip that only RTM was supported, but I had to call Microsoft & verify that I did not have a pirated copy of Windows. Told her bought this from Best Buy, but she didn't care. Called MS Wind & verified that had retail version & called Zune support back, they transferred me to Level 2 tech & he informed me of the beta version stuff.
DO NOT upgrade to Windows 7 any version if you want to use your Zune. Level 2 tech said that "he was sure, that they would be working on this problem, but they don't know what is causing the install to fail". I informed them that the "Packages" were older versions than were already installed & that is the reason they are failing. If it is looking for a specific version (Example 1-4) & you have 5 installed it's not recognizing it. Need to change the programming to look for version 4 or up. I suggested that they change the system requirements screen to note that only the RTM version is supported, but he didn't like that answer. Told me to post to forum instead. I'm going to post this to as many threads concerning Zune & Win 7 as possible. I have tried to install this w/Administrator privileges, as XP, Vista, etc, still get same error.
There is no solution, just need to wait until new version comes out.
BAD MICROSOFT!!!!!!!!!!!