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re: Can't access My Account

Started by AMcNair65 at 9/30/2009 15:41:54. Topic has 7 replies.
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Join Date: 8/24/2009 13:49:03

Posts: 8
9/30/2009 15:41:54
Can't access My Account
When I click on My Account under my user name on the Zune social page, my browser redirects to Windows Live about 20 times and then presents the following message:

Windows Live ID is unavailable from this site for one of the following reasons:
  • This site may be experiencing a problem.
  • The site may not be a member of Windows Live ID.

You can:

  • You can sign in or sign up at other Windows Live ID sites and services, or try again later at this site.
Anybody else seeing this?
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Join Date: 12/17/2007 22:30:21

Posts: 187

M
10/1/2009 15:11:30
re: Can't access My Account
Is this still happening?  Which browser are you using?

kman777x - Tester on Zune Product Team -= This posting is provided "AS IS" with no warranties, and confers no rights =-
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Join Date: 8/24/2009 13:49:03

Posts: 8
10/1/2009 17:05:08
re: Can't access My Account
Yes, every time I attempt to log in.  I'm using Windows XP SP3, and the error occurs with both Firefox 3.5.3 and IE 8.0.6001.18702.

It was never a problem before the revamp of the site around the time Zune 4.0 was released.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/7/2009 19:48:58
re: Can't access My Account
So....how are you logged in at Forums? Where are you able to log in?

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 8/24/2009 13:49:03

Posts: 8
10/8/2009 15:14:14
re: Can't access My Account
I can log in to my profile, I can post on the forums, I can see my friends, my history, etc.  It's only when I click on My Account in the upper-right corner under my profile name.  It's not a big deal, unless I decide to buy something from the marketplace at some point. 
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/8/2009 15:36:45
re: Can't access My Account

Oh, okay - weird! I've never heard of such a problem. I will send this report on to the account management team and ask them for help.

It would be interesting to know, though, if you can get into your account through the Zune software. Try going to settings - account - privacy settings to see what happens - and if that works, try one of the links that goes back out to the web from the software.

 

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 8/24/2009 13:49:03

Posts: 8
10/8/2009 19:23:38
re: Can't access My Account
I can successfully use Settings/Personal Info/Privacy Settings in the software, but if I try Settings/Personal Info/My Account it pops open the browser and I get the same thing. Multiple attempts to login on Live.com, then the error page.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/9/2009 16:51:52
re: Can't access My Account
Okay - I spoke with the owner of account management. She said to try deleting cookies and temporary internet files and try again - she is also asking the developers to look into it.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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