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re: Play counts not being updated

Started by EvilRaiser at 9/18/2009 19:34:04. Topic has 6 replies.
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Join Date: 12/14/2007 12:29:59

Posts: 19
9/18/2009 19:34:04
Play counts not being updated

Since the "upgrade" in the Social my play counts are not being updated.

In the Zune 4.0 software, the number sometimes increases and sometimes decreases again.

Now what?
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Join Date: 11/28/2007 17:42:35

Posts: 12
9/19/2009 02:29:09
re: Play counts not being updated
Same here
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Join Date: 9/23/2009 18:37:18

Posts: 25
9/24/2009 18:59:07
re: Play counts not being updated
I think I had some success with setting my sync options to automatic. But that's a poor workaround if you don't want that option.

This really needs to be fixed.
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Join Date: 12/14/2007 12:29:59

Posts: 19
9/29/2009 13:36:57
re: Play counts not being updated

Bump.

Still nothing.
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Join Date: 12/3/2007 01:31:51

Posts: 10
9/29/2009 20:56:37
re: Play counts not being updated
i cant even find my play count anymore, where did they move it to?
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Join Date: 10/1/2009 19:03:57

Posts: 1
10/1/2009 19:07:22
re: Play counts not being updated
I'm having the similar problem. My profile is saying that I haven't listened to any songs, but I have x_x weird.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/7/2009 19:45:21
re: Play counts not being updated

We would need to see a Fiddler trace to troubleshoot plays not uploading from the software; we don't have a systemic problem in this area right now.

Here are instructions for downloading and installing Fiddler: http://forums.zune.net/281039/ShowPost.aspx

Once you have the trace, you can create a report here: https://connect.microsoft.com/zune?wa=wsignin1.0 

 

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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