Does anyone at Microsoft care about Zune Originals? - Yes and they work hard to correct errors.

I posted this article today that expresses my frustrations, and many of yours, regarding the Zune Originals ordering, status, and tracking system (or lack thereof). I linked to this forum too and after reading post after post after post I still see no Microsoft response regarding the Zune HD orders. I know there is no extra cost for these custom Zunes, but buyers are making a committment to Microsoft by giving up any possibility of a return and waiting for an undisclosed amount of time to get their devices. It has now been a week since many of us ordered these and all we know is that the "order was received."

What exactly does that mean? Can't we expect some sort of status on our order like just about every other site I order from provides? This is not the way to encourage people to order a custom Zune.

thanks for the more public post, Matt.  I appreciate the escalation to somewhere that Microsoft will take notice.

Thanks for your posts guys, I appreciate the candid feedback.

I'm not on the Zune Originals team, but I have made the team aware of this thread, your blog post, and the concerns raised. I'm sure they'll reach out shortly.

Cheers, Dave.

Finally, someone who actually works for Microsoft has actually replied to our complaints. I thank you for making the Zune Original team aware of our concerns over our purchases.

Hi Palmsolo and others  – I oversee the Zune Originals business at MSFT.

 

My apologies for the delays you are experiencing.  We encountered several unforeseen glitches in the system last week which have caused this situation. Normally, you would have received a confirmation email just after you completed your purchase with a mechanism for tracking your order.  Then you would have received a shipping notice with package tracking.  For a number of customers, this obviously didn’t happen.

 

Later today (tomorrow morning at the latest) anyone affected by this delay will be getting an email from Zune Customer Support telling you that orders will start shipping tonight.  We’re giving everyone affected a $15 Zune Marketplace token to make good on the expedited shipping you paid for. We’ve put on extra FEDEX trucks and brought more staff into the facility to clear the backlog as fast as possible.  You’ll get a ship notice when your order leaves the barn.

 

My apologies – the ZO team has been working around the clock for the last week to get things fixed.

FINALLY THANK GOD!!!

Thanks. I am a first time Zune buyer, and I was a bit worried --- and wasn't sure if I was to order again in the future from Zune Originals.

Thank you so much.  I don't mind waiting.  I'm just glad to know what's going on.

its nice to know , was hoping to have it this week as I go away Monday night for two weeks. But doesn't seem like its going to happen.

But i guess its not meant to be

Ah, thank you very much for the response! While a little unfortunate, it's good to at least know what's going on.

Thanks so much for the response! I can rest a little easier now knowing what happened.

thanks for the update, it's really all we wanted, some information.