Error code C101000B

Updated to Zune 4.0, software decided to try to download a bunch of previously played podcast episodes, as well as a few new episodes. Each file reaches 100%, then errors out with Code C101000B; summary -- "Your anti-virus program is slow or not responding. Try downloading again later, or check your anti-virus program to make sure it's working properly."

This doesn't make a lick of sense to me. Can someone please help me figure out what's going on? Clicking "Web Help" is no use -- the page tells me to post here in the forums. It's as though nobody thought this error would actually come up, so they didn't bother to figure out a way to fix it.

Device - Zune 30
OS - Win XP

I haven't even plugged my Zune in to sync since the 4.0 software update.

Thanks much for any help you may be able to give!

-- Pete

P.S. Been two days now. Anybody have any ideas? I'm really tempted to sell this thing and get an iPod Touch.

Which anti-virus software are you using?

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Jon T.
Zune Product Team

.:This posting is provided as-is with no warranties, and confers no rights:.

I am having the same error code since downloading the 4.0 software.  I use McAfee anti-virus. In addition, I can download any non-mp3 songs, but not mp3s.  Help!!!!  I feel like I'm wasting my money on the zune pass.

 

I am having the same issue and do not have anit-virus running. I never received an issue of this nature till installing the last update. This is very frustrating. I have to download the same podcasts mutliple times before it will finally let me play it.

Are you all in any way stressing the machines that these errors are occuring on? Wathcing videos at the same time, downloading lots of large files, anything that might be putting the system through its paces?

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Jon T.
Zune Product Team

.:This posting is provided as-is with no warranties, and confers no rights:.

I often get this error when I have Firefox open to browse the web. I also have some background processes running (AVG anti-virus related, PeerGuardian, some Hewlett-Packard MFP software).

I get the same problem, ever since I upgraded to Zune 4.0.

I'm running XP SP3, and have no Zune device.  I have Zune software 4.0 with a Zune Pass.  I'm running McAfee anti-virus software (though above, someone says that he's getting this error even with no anti-virus software running).  I'm not "stressing" the system in any way.

I've tried downloading the HD version of the free preview of the "Kings" TV show multiple times.  Each time, the entire file downloads (~400MB).  I even monitored the download myself by executing "dir /A" commands in a command prompt window, in the "My Videos\Zune\TV\Kings\Season 00" directory as the download is performed, in order to list all files in that directory.  Each time I execute the "dir /A" command, a hidden Kings wmv file is listed with a larger and larger file size.  Additionally, there is eventually listed in the directory a hidden ZunCFD.tmp file, which grows to ~62MB, which I assume is a buffer file used during the download process.

I also monitor the download progress in the Zune software itself.  When it hits 98% or 99%, the "Pause/Resume" download button switches to a "Play" button.  Then the remaining 1% or 2% is downloaded.  At this point, in my most recent attempt, the Kings wmv file is ~336MB, and the ZunCFD.tmp file is ~62MB, and it would seem that all tha needs to happen at this point is for the Zune software to combine the two files into the final Kings wmv file, and turn off the "hidden" attribute of the file.  Instead, I get the "Can't Download; Your anti-virus program is slow or not responding. Error C101000B" message, and the hidden Kings wmv file and the hidden ZuneCFD.tmp file are deleted from my harddrive.

Please fix this as soon as possible.  I see that this error was reported 9 days ago.  I'm stunned that it hasn't been fixed.  This is a major problem.  I've enjoyed Zune Pass for a long time using Zune 3.0 software.  If this problem isn't addressed, you are going to lose a loyal customer. 

Update: I downloaded a music video just to see what would happen, and didn't encounter the problem.

Update: I found this http://support.microsoft.com/kb/967132?sd=zune , which talks of how to work around a problem in which the Zune 3.0 software invokes the installed anti-virus program to scan a downloaded file, but the anti-virus program crashes the Zune software.  It provides instructions on getting Zune to bypass the anti-virus scan, or use the "built-in windows" virus scanner rather than the installed 3rd party one (I guess).  I've not tried it, but it might help people get around this problem until Microsoft gets its act together on this issue and issues a real fix.

I have always done other things (play videos, play music or surf the net) while downloading files from the Zune Marketplace. I have never encountered this issue till upgrading to the new Zune software. Since the upgrade, I have podcasts that won't load or I have to load them multiple times before they will finally play. Fortunately, I have had no issues with downloading music from the Marketplace...but I fear I have jinxed myself.

Today was the first day since the system update that I attempted to dowload music. It gave me the same error code. So i closed all my windows even rebooted the system and same message. It makes no sense! please fix this ASAP!

I updated to Zune 4.0 two weeks ago and have not been able to download music since that time.  I receive this error code every time.  I am running Norton.  I do not have any other programs open while trying to download music.  I have never received this error code in the past. Very frustrated.

Did anyone ever get a fix for this? I have 5 Zunes on my account, and have never had a problem ( In 2 years) until I did the update to 4.0. I get this error message every single time! I have also got the error message saying I am out of space.  It shows the song downloaded 100%, then it locks up on 100%, and then comes on with the virus errror message. I spent 9 hours trying to download one song, and could never get this to work! I am so frustrated!! I am running Norton if that helps any!

THIS IS ABSOLUTELY REDICULOUS! IT HAS BEEN 2 WEEKS SINCE I POSTED AND STILL NO SOLUTION TO THIS!!! I'M ABOUT READY TO CHUCK MY ZUNE OUT THE WINDOW.