re: Device not showing up in the Zune 4.0 software? Reboot your machine...

Hi guys,

Hope you are enjoying the 4.0 software so far, and the Zune HD!

If you have connected your device to your computer, and after a few minutes it's still not showing up, try rebooting your computer, then reconnecting your device.

We are supplying an update to the driver framework on Windows (which allows the device to connect) and this update requires a reboot of the machine. Sometimes Windows doesn't always advise of the need to reboot, so try rebooting your computer, reconnecting your device, and see if it helps. It may take a while for the framework install to complete, so on the initial connect, give it 5 minutes, then reboot your computer, and reconnect.

Thanks,
Matt

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Matt Akers
Zune Product Team

.: This posting is provided "as-is" with no warranties, and confers no rights :. 

ive tryed this 3 times and it still doesnt work(i have zune 30gb)

 

I rebooted both my zune and pc . I also uninstalled device and reconnected and run zune in admin mode since i saw that can be a fix for some other software items. The computer sees the zune but the software doesn't.  It does seem btw that when (on a fluke) sees the zune (icon turns black on bottom screen) Zune seems to freeze and need to be force closed .

It seems this problem started when I stopped a sync on 3.0 software so I'm not really sure whats going on other than that I did the steps as described above.

I'm using zune 4.0 with a zune 80gb on windows vista 32 bit business

I really wish I was enjoying the new 4.0 software but it is sluggish and wonky at best for me :/

My Zune is a 120gb model which I have had since this past christmas.
Everything was working great until the 4.0 software dropped, Ive installed it, uninstalled then reinstalled it. And still working like complete garbage.

My music collection seemingly pulled a houdini and isnt there anymore when I go to re-monitor the folders(remove folder then put it back up to be monitored) all i get is "desktop and my documents" to choose. Overall it runs sluggish at best not impressed with this really.

Can't log into my account, and when i actually DO get a chance to link my device with an account, it goes "linking" and just stays there, ive had it sit for over 15 minutes and it didnt ever finish the linking process.

Kinda rantish but, theres no other workaround so this kinda needs to work >_>

Edit: I am Running Windows XP

Can I just ask, Is there an msi version of the zune software so I can try a repair on the software. Don't all Os's that support zune support Microsoft's file format?

Hi just a heads up I tried so far formatting my zune and now zune must see the device as it froze when I tried to load the program. Patch day is such a fun day. Im going to try the restart again now that windows just installed the drivers again after formatting and connecting.

btw I've noticed before restore that zune is still running after closed. There is zune.exe and zunelauncher.exe (zune launchers supposed to be there but the zune.exe shouldn't after close)

Yeah, I am having this problem with my 30GB model. I tried rebooting my PC and the software is still not recognizing the device.

same problem; zune 30, vista home premium, zune synced fine before upgrading to software 4.0, multiple reboots on both zune & computer, nothing.  Went through two prompted reboots on the computer... zune lights up, zune sotware starts up, zune says syncing, then sync complete.  Device NEVER shows up in the software, so it doesn't sync ANYTHING.  Frustrating is putting it mildly.

We are on the same boat! The device "connected" for 2 seconds and then the connection disappeared.

I had the same issue.....but I fixed it.

Make sure your computer is rebooted, then reboot your Zune:

Reboot:

Zune HD: Press and hold power button (button on top of the device) for 10 seconds

Zune30/4/8/16/80/120 Devices: Press and hold the Back button (<-) + Up on the directional pad at the same time

It immediately noticed it when I plugged it back into the computer!

 

tried both holding back & down restart and back & up restart on the zune, still "syncing" without ever showing up in the software.

I do have to point out, I am trying to sync wirelessly.  I plugged it the zune directly to my notebook and the software wanted to erase my zune and resync everything... which I can't really do as 90% of my music is no longer on my notebook.

So as it seems, i have the same issue as most of the ppl that posted here and so does my roomate. we both have the zune 120 and both updated to 4.0

now neither of us can get our zunes to show up on any of your computers with zune software 4.0
so i tried to delete the drivers.... didn't help me at all, had to reinstall the whole software because zune does not recognize the device and my computer keeps telling me USB Device not recognized.... and yes we restarted our computers and our zunes multiple times and still no results

at this point we are both out of ideas...if there is any solution to this, it would be much appreciated. we are both running windows XP with all updates from microsoft.


PS also why is microsoft so hell bent on ppl using zune software only to sync? why not allow ppl to use microsft's windows media player? it works faster and much better and ive never had a problem with it in over 7 years...