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Join Date: 11/15/2007 02:51:45

Posts: 8
9/15/2009 08:45:56
Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
I'm getting the following error when attempting to install Zune 4.0:

  "Can't find the media for installation package 'Zune'.  It might be incomplete or corrupt".

Can anyone help?
Can I download the Zune 4.0 directly?
Is there a log file I can check for more details on this error?

Here are the details:

Windows 7 x64
Start Zune 3.1
Click on Settings > Software > General > Software Updates > Check for Updates
See "An update is available for the Zune software...", click "Update"
See "Getting Zune Software..."
See "Installing Zune Software Updates..."
Click L:icense Terms > Accept
Click Install
See "Preparing your computer" - check ok
See "Installing the Zune software...96%" - takes a few minutes, rolls back to 95% then the following error is displayed: "Can't find the media for installation package 'Zune'.  It might be incomplete or corrupt".
This was a different message than the first time I got the error, which was something like "Could not install package 'Zune'".

I tried runnign the Zune 3.1 software as an administrator and as a regular user - got the error both times.
I tried rebooting.
I have UAC turned off.
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Join Date: 9/15/2009 13:03:50

Posts: 1
9/15/2009 13:10:31
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
If you go to the Microsoft install site, you should eventually be able to directly access the 4.0 software.
You may have to click the download link and then go back a few times before it stops directing you to the 3.1 software, that's what happened with me.

I'm having the exact same issue though, even with the 4.0 setup. I'm also using Windows 7, x64.
Hopefully someone will be able to figure it out soon.

The error code I'm getting is 0x80070002, by the way
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Join Date: 9/15/2009 14:19:57

Posts: 1
9/15/2009 14:21:52
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
If you have a 3rd party firewall installed, try disabling it and enabling Windows Firewall.  Zune historically had problems with any firewall other than Windows Firewall.
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Join Date: 9/15/2009 15:24:23

Posts: 1
9/15/2009 16:37:49
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".

 ehuna wrote:
I'm getting the following error when attempting to install Zune 4.0:

  "Can't find the media for installation package 'Zune'.  It might be incomplete or corrupt".

Can anyone help?
Can I download the Zune 4.0 directly?
Is there a log file I can check for more details on this error?

Here are the details:

Windows 7 x64
Start Zune 3.1
Click on Settings > Software > General > Software Updates > Check for Updates
See "An update is available for the Zune software...", click "Update"
See "Getting Zune Software..."
See "Installing Zune Software Updates..."
Click L:icense Terms > Accept
Click Install
See "Preparing your computer" - check ok
See "Installing the Zune software...96%" - takes a few minutes, rolls back to 95% then the following error is displayed: "Can't find the media for installation package 'Zune'.  It might be incomplete or corrupt".
This was a different message than the first time I got the error, which was something like "Could not install package 'Zune'".

I tried runnign the Zune 3.1 software as an administrator and as a regular user - got the error both times.
I tried rebooting.
I have UAC turned off.


 

i have the same problem

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Join Date: 9/16/2009 00:49:11

Posts: 1
9/16/2009 00:54:31
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
I downloaded the file name ZunePacake40.exe from Microsoft Download site.
The file is exe zip file.
I got error when I am trying to extract it. It say the file was corrupt or something, cannot extract.

I think Microsoft should check this file before they release for download.
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Join Date: 3/15/2008 18:00:08

Posts: 15
9/16/2009 01:55:39
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
Try these steps - worked for me: http://forums.zune.net/513644/ShowPost.aspx
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Join Date: 11/15/2007 02:51:45

Posts: 8
9/16/2009 05:05:23
re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
Update: here's what worked for me - rebooted then logged in at www.zune.net and accepted the new terms of service.  Then manually downloaded the 4.0 x64 installer from:

  http://www.zune.net/en-us/products/software/download/default.htm

Turned off firewall, anti-virus and anti-spyware temporarily.
Ran the downloaded zunesetuppkg-x64.exe as an administrator - worked great!

Turned the firewall, anti-virus and anti-spyware back on and ran Zune 4.0 - works and it's awesome.
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Zune Forums > community assis... > software: setup... > re: Zune 4.0 installation error: "Can't find the media for installation package 'Zune'. It might be incomplete or corrupt".
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