Zune.net
Started by SportsUnit at 11/30/2007 23:39:09. Topic has 46 replies.
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Join Date: 11/13/2007 12:43:32

Posts: 162

11/30/2007 23:39:09
Heart ratings on device don't sync back to software....

Whenever I make ratings changes on the device and then sync, the ratings don't transfer over to the software all of the time.  In fact, I'm looking at only about 20% of the ratings transferring back over to the songs in my pc library.  Even negating the fact that ratings are fairly crippled in the first place, this is unacceptable because it used to work perfectly on the Zune 30's and older software.  I'm not sure why this is happening.  Moreover, the icon that indicates that a song is on your device doesn't show up for many of my tracks.  Not ironically, these are the tracks that are not having their ratings transferred over from the device. 

This latest problem has me to a point where I'm wondering if any aspect of the Zune platform will ever function properly. I've had problems with signing in, syncing, wifi syncing, music playback on the software (crippled now playing functionality), playlist creation, zune pad unresponsiveness while in the official case, altec dock issues, and now ratings.  As a zune customer since day 1 of 06, all of these problems has me thinking "when will the issues ever end."  I just want a product that works.  It seems like this is becoming too much to ask for from MS.  I know they have the resources, but it appears that something else is the problem.  I hope they can get back on track and fix at least some of these issues before Christmas.

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Join Date: 11/13/2007 12:43:32

Posts: 162

12/10/2007 18:23:54
re: Heart ratings on device don't sync back to PC/software....
I'm still having major problems with my ratings not syncing back from the device.  It makes ratings songs on the device pretty useless.  If they can't sync back to the computer, then the ratings are just stuck on the device with no purpose.  I don't know if this is a hardware or software glitch, but I never had this issue with my Zune 30 or the old software.
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Join Date: 11/27/2007 02:14:39

Posts: 7

11/25/2008 04:34:28
re: Heart ratings on device don't sync back to PC/software....
I am now having this same issue. From PC to device things work fine, but when I rate on the device it does not sync back to the PC.

www.iammikeb.com

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Join Date: 11/27/2007 02:14:39

Posts: 7

12/3/2008 21:46:00
re: Heart ratings on device don't sync back to PC/software....

So now it gets even more weird. If the song on my device does not have a heart (rating) and I give it a heart then it never makes the sync back to my pc/software. BUT, if the song on my device has a heart (rating) and I give it a broken heart then it does make the sync back to my pc/software.

Is anyone else having these kind of issues?


www.iammikeb.com

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Join Date: 3/15/2008 03:14:03

Posts: 285

M

12/3/2008 22:05:52
re: Heart ratings on device don't sync back to PC/software....

Can each of you navigate (on the PC software) to SETTINGS > SOFTWARE > GENERAL and tell me which radio button is selected under RATINGS section? 

Can each of you also navigate (on the PC software) to SETTINGS > DEVICE > SYNC OPTIONS and tell me what your sync settings is for music (SYNC ALL, MUSIC I CHOOSE, or MANUAL)

That will help get this investigation rolling. 

 


Tom
Zune Product Team 

This posting is provided as-is with no warranties, and confers no rights. 

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Join Date: 1/1/2009 15:49:05

Posts: 10

1/1/2009 15:56:38
re: Heart ratings on device don't sync back to PC/software....
Hello!  I am having this same problem on my Zune 30gb.  I rate a track on the device, and it never syncs back with the software.  Used to work flawlessly - all of a sudden it doesn't anymore.  Here is the information you asked for with previous posters:

SETTINGS > SOFTWARE > GENERAL - set to "Use common ratings for all users"

SETTINGS > DEVICE > SYNC OPTIONS - set to "Music I choose"

Hopefully someone will be able to help me with this issue, as I rely on ratings to help me organize my collection.

Thank in advance, and Happy New Year!
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Join Date: 12/21/2008 22:54:56

Posts: 2

1/3/2009 19:17:42
re: Heart ratings on device don't sync back to PC/software....
I'm with Jimbo on this - would love to know how to make this happen~!
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Join Date: 12/21/2008 22:54:56

Posts: 2

1/3/2009 19:20:33
re: Heart ratings on device don't sync back to PC/software....
Tom, any luck on this?
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Join Date: 11/13/2007 12:43:32

Posts: 162

1/6/2009 04:16:58
re: Heart ratings on device don't sync back to PC/software....
i have it on smart sync -> music I choose. and gen common ratings for all users. It's just not working.  Period.
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Join Date: 10/6/2008 21:17:24

Posts: 6

1/7/2009 04:44:27
re: Heart ratings on device don't sync back to PC/software....
I'm also having the same issue on my Zune 120.

Software > General - set to "Use common ratings for all users"
Device > Sync Options - set to "All Music"
I've also selected to not sync music I've rated down.
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Join Date: 1/1/2009 15:49:05

Posts: 10

1/7/2009 17:05:02
re: Heart ratings on device don't sync back to PC/software....

Well, I can tell you what HASN'T worked:

Erasing the device and re-syncing

Formatting the device and re-syncing

Uninstall and Reinstall of Zune software on PC

Banging my head against the wall

 

This seems to have only started happening since I upgraded my firmware to 3.1.  Any idea when a new release may be coming in hopes that it may correct this problem?  Any chance of someone on the Zune team taking a look at this thread to offer some advice?

I really love my Zune, and have had few problems with it, but the Z2K9 fiasco last week and now this, I am becoming frustrated.

Please help!

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Join Date: 11/14/2007 01:45:12

Posts: 422

1/7/2009 21:21:48
re: Heart ratings on device don't sync back to PC/software....
My guess is this function got broken in the 3.0/3.1 update. Would love to get feedback from the Zune team.

Herbal Scientist. Music Connoisseur. 

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