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Started by RTKiarrn at 2/19/2009 20:55:10. Topic has 7 replies.

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RTKiarrn

Join Date: 11/19/2008 04:45:46

Posts: 2

2/19/2009 20:55:10

Invalid Purchase Information

Every time I try to Buy an album or whatnot, it gives me an error code saying Zune Service Returned Invalid Purchase Information.

Billing and everything is correct, and I have points to the account, also a Zune Pass (Free Trial, got it today)
Still the same message...

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tromboneforhire

Join Date: 11/14/2007 20:13:07

Posts: 9,612

V

2/19/2009 21:44:15

re: Invalid Purchase Information

Does it give you that message when you try to download anything through Zune Pass? Are you located in the US?

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

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Nimir Raj

Join Date: 11/11/2008 23:02:14

Posts: 1

2/20/2009 01:57:38

re: Invalid Purchase Information

I get the same response when I try to get anything, free or purchased. I don't have a pass, but I ponied up a Grant for some points and no dice. I'm stationed in Iraq right now, and the ISP I use gets bounced from the UK. Please don't tell me that I get boned for not being in the states cuz that's some ol' horses#!t if that's the case. I know of 2 other people that have this issue that are stationed here with me.

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tromboneforhire

Join Date: 11/14/2007 20:13:07

Posts: 9,612

V

2/20/2009 02:01:37

re: Invalid Purchase Information

Unfortunately, that might be the case.

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

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gr0mmet

Join Date: 11/16/2007 08:47:55

Posts: 3,085

2/20/2009 03:12:02

re: Invalid Purchase Information

It's not a 'might'... it's guaranteed to be the problem. The Marketplace has only launched in the U.S., and they only have rights to sell/rent/distribute content in the United States. For other regions, different agreements will need to be made.

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fresh salsa

Join Date: 7/1/2009 21:24:40

Posts: 1

7/1/2009 21:28:55

re: Invalid Purchase Information

gr0mmet wrote:
It's not a 'might'... it's guaranteed to be the problem. The Marketplace has only launched in the U.S., and they only have rights to sell/rent/distribute content in the United States. For other regions, different agreements will need to be made.

then why am i getting the same exact problem and im in the middle of the united states. this is not the problem its something else.

if i cancel out of zune enough times and try the download again, it eventually works......

*EDIT* I have found that after you get this error, if you click on another song and then back on the one you tried to buy, it will still say "purchase" but when you click it, it will say download, and will have already charged you points.

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IndyShox

Join Date: 8/24/2008 02:14:16

Posts: 15

7/1/2009 23:10:25

re: Invalid Purchase Information

Prompted by the Zune software to post this message. Have the Zune 80, running Vista SP2 and latest Zune software. Was attempting to use a song credit to purchase track #2 - Bless the Lord, O My Soul from the album "Tenebrae - Vespers: All Night Vigil." I guess I'll try to go in and out of the software and see if I can use the credit again. BTW, same error message..."Zune service returned invalid purchase info." Open to other suggestions.

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terrygold

Join Date: 11/15/2007 01:13:02

Posts: 5

7/2/2009 00:52:39

re: Invalid Purchase Information

I'm getting the same error in Boulder, Colorado USA. It deducted the download from my 10 credits for the month, and it seems to have given me an unprotected file, as it should have. Under Properties, DRM, it says "Yes - permanent license (has sync rights, has burn rights)" so I think the error is that is invalid. I have a Zune Pass.