re: **CRASH ON START FIX!/Event Viewer Info For MS**

- QUICK FIX-
(Sticky this is you must)

For those of you that have Windows Vista 32bit Edition and the new Zune.exe crashes on start every single time and uninstall/reinstall is not working for you, rightclick the icon/shortcut and run it in compatibility mode with Windows 2000. This fixes it for the most part! However, personally I still can not sync podcast subscriptions without it crashing, but at least I could sync and update my firmware!

Microsoft:
Here are the Event Viewer dumps that we are getting:
Crash on start:
The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Zune.exe
2.1.888.0
47312b3b
Indiv01.key
11.0.6000.7000
46df6b3a
c0000005
000b89dd

The substitution string for insert index (%1) could not be found

Podcast Sync crash:
Fault bucket 114742309, type 5
Event Name: CLR20r3
Response: None
Cab Id: 0

Problem signature:
P1: zune.exe
P2: 2.1.888.0
P3: 47312b3b
P4: mscorlib
P5: 2.0.0.0
P6: 4536f11f
P7: 520f
P8: 1c
P9: System.PlatformNotSupported
P10:

Attached files:

These files may be available here:
C:\Users\Randy\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report25cb6447

- Justananomaly

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- Justananomaly Tools: Mp3tag | MusicBrainz

If someone else has this issue, please verify that this works for you, I would really like to know.

- Justananomaly

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- Justananomaly Tools: Mp3tag | MusicBrainz

Great find anamaly!

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98% of my posts are comprised of at least 98% sarcasm.  All of them typed from my "Mighty Swivel Chair of Excellence"

Nice.

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"Common Sense" Ain't so common anymore....

Hi,

 

We are currently investigating the original issue (BTW, thanks for the Event Viewer information). But, the subsequent issues you are seeing are all a consequence of running Zune in the Windows 2000 compatibility mode (which is not supported by Zune and causes the PlatformNotSupported exception to be thrown in different places).

Does reverting the compatibility mode causes the application to crash again on startup?

In any case, running with compatibility mode enabled is not a recommended solution...

 

  Thanks,

 

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Rodrigo
Zune Product Team
.: This posting is provided 'as-is' with no warranties, and confers no rights :.

Grimday:
Yes, for Vista users running in Windows 2000 compatibility mode actually works for most as a work around as long as it is this specific event crash.error. 

The problem is caused by the mscorlib.dll file (it's the one it lists, but it of course could be one of it's dependants) in WINDOWS\Microsoft.NET\Framework\v2.0.50727\ (.net framework 2.0) and running it in compatibility mode with Windows 2000 causes Vista to revert to using .net framework 1.1 for the older version of that file and it's dependants.

Since there is no current way to repair any of the .Net Framework installations, not even 1.1 or 3.0 let alone 2.0 in Vista without a complete repair install of the entire operating system it's the only hot fix I could honestly come up with for Vista users, and it does not appear to be causing the program to have any other issues that I have noticed.

XP users can repair .net framework 2.0, or uninstall/reinstall it, but us Vista users are stuck.

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- Justananomaly Tools: Mp3tag | MusicBrainz

Issues I'm having even with the work around:

- When I try to view the marketplace it tells me that it's temporarily unavailable. The software does not crash though.
- When I subscribe to a podcast it crashes after about 8 seconds. The error it gives me there is the following which appears to be caused by the same exact file that caused the software to crash on start to begin with, and the file is in it's 2.0 version which is the same version that went sour and caused the crash on start, meaning it's a .net 2.0 component used during the podcast download/syncing process and causing it to crash out, not caused by my workaround, but the original issue itself.

Event Name: CLR20r3
Response: None
Cab Id: 0
Problem signature:
P1: zune.exe
P2: 2.1.888.0
P3: 47312b3b
P4: mscorlib
P5: 2.0.0.0
P6: 4536f11f
P7: 520f
P8: 1c
P9: System.PlatformNotSupported
P10: 

Also I'm pretty sure the software uses .net 2.0 components so people can browse the marketplace as well since I have all ports open, windows firewall on with both zune services and zune.exe as comlpete exceptions on all port ranges, and have my router's firewall disabled, full permissions, ownership, and admin rights for everything on my entire hard drive and it's still not working.

Other then those two things the software is completly stable and does what I want it too, and is better then not being able to sync at all or void my warentee by doing the downgrade hack.

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- Justananomaly Tools: Mp3tag | MusicBrainz

Sorry if I sound rude, and I know it's not Zune's softwares fault, it's how Microsoft won't let Vista users repair .net framework.

I mean honestly you can say it's a non-supported and non-recommended fix because it could cause the software to malfunction in other ways,
but the only PlatformNotSupported exception's im getting running the software with the fix intact are caused by the same exact version of mscorlib.dll reported by event viewer log attachments to be in the exact same folder so it's the same exact thing causing both errors to occur.

Going by what event viewer is reporting at least, even if it didnt cause the software to crash on start and you didnt have to change compatibility modes, it would still cause the podcast crash, and most likely the marketplace error as well.

With that said, and because .net framework 2.0 can not be repaired in any version of Vista, it's the only other option currently available other then doing a complete repair-install of Vista.

Honestly, I really hope there will be a MS hotfix soon to patch mscorlib.dll vs2.0 and/or it's dependants so that it would be supported and recommended and that I could not only fix my own issue, but everyone else could fix theirs as well, but until then I can't do without my Zune being sync'd, and alot of other people out there on Vista can't either.

So either make this a sticky and officially support and recommend this as a temporary and non-damaging solution, or give us another option other then repair-installing our entire OS.

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- Justananomaly Tools: Mp3tag | MusicBrainz

We are still working on the determining the exact cause of the issue which is causing Zune to crash on startup. Meanwhile, I think I have a possible workaround for it, but please be sure to notice the caveat in the article regarding restoring your current protected content licenses.

 

1. Turn-off the compatibility mode for Zune. This is essential here in order to verify the effectiveness of this.
2. Follow the steps in the following KB Article http://support.microsoft.com/kb/929642. Although the KB article doesn't really mention this crash issue, it should address the problem. Please be sure to note the possible consequences regarding content licenses mentioned in there.
   1. In step (d) Internet Explorer should be running as Administrator.
3. After successfully performing all steps in the KB, try to start Zune again (with compatibility mode turned off)

Please let us know if that solves the problem.

 

Also, could you tell us if there was any recent hardware changes in this machine, such as BIOS upgrade or CPU change?

 

  Thanks,

 

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Rodrigo
Zune Product Team
.: This posting is provided 'as-is' with no warranties, and confers no rights :.

Thanks Grimday,
I'm an ex-dj and Ive ripped all my music off CDs (hundreds) into a Non-DRM format, and I have never really used the Zune Marketplace.
However, I'll give this a try and let you know if it fixes the crash error.

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- Justananomaly Tools: Mp3tag | MusicBrainz

Oh wow,
I turned off Compatibility Mode for Windows 2000 for Zune.exe
Renamed the C:\ProgramData\Microsoft\Windows\DRM to C:\ProgramData\Microsoft\Windows\DRMbackup
Downloaded the DRM security component update at http://go.microsoft.com/FWLink?LinkID=34506
Relaunched the software and it's now completly functional, even podcasts.

Thanks I owe you big time, I will pass this information out now.

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- Justananomaly Tools: Mp3tag | MusicBrainz

Also, I did recently (about 2 weeks before the new software/firware update) switch my CPU/Motherboard without reinstalling Vista, and I was pretty much guessing that this is why it was happening, but didn't want to reinstall vista. I went from a P4 Prescott to the Q6600 Core2Quad, maybe it has something to do with going from a single thread/core to multiple thread/cores or maybe it only happens when running a 64bit processor on the 32bit OS, I'm not sure. 

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- Justananomaly Tools: Mp3tag | MusicBrainz