re: Has the been an *OFFICIAL* Microsoft comment/update on frozen Zune?

It seems everyone is having the same problem. Has anyone seen an official Microsoft comment or know where to go to find out the official news for repair and how to fix your frozen Zune?

Any idea when they will make a statement? I will buy Apple next time. That is for sure.

Only statement so far is that they are aware of the problem and working on it.

There's been a statement up here:

* http://www.zune.net/en-US/support/default.htm

I think since this was first discovered.

 

It seems like this is still under investigation.  Super-rushing fixes can cause new and other isues, so that's probably not the best plan.

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Everything that i have read is about the 30 gig . I have 2 80 gig that i bought like a monthare so after they came out and there both froze. if there fixed after the new year thats fine but if its not and they dont fix them for free i guess its lawsuit time

From Microsoft’s Website:

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.