Support |
Zune.net
Zune Forums > community assis... > device: zune hd... >

Fix to 30GB Freezing up

Started by jbates1926 at 12/31/2008 15:45:36. Topic has 32 replies.
sort posts by:oldest / newest
Page 1 of 3 (33 items)
1 2 3 >

Join Date: 12/30/2007 22:41:00

Posts: 8
12/31/2008 15:45:36
Fix to 30GB Freezing up

I have done this and it has worked

There's a fix:

"Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it if you think you'll screw it or something. :)"

Not pretty, but it might help those of you who have this problem.

1 helpful ratings, 1 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/31/2008 13:14:20

Posts: 2
12/31/2008 16:23:40
re: Fix to 30GB Freezing up
That's what I did... so far seems to be working.... time will tell.
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 4/25/2008 01:50:47

Posts: 237
12/31/2008 16:38:33
re: Fix to 30GB Freezing up
I haven't tried this myself, but there are a lot of posts floating around here saying that this is, unfortunately, only a temporary fix. Even worse, it voids your warranty. Just wait it out, MS will have more info soon enough.
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 3/13/2008 16:47:06

Posts: 1
12/31/2008 16:49:55
re: Fix to 30GB Freezing up

Just tried the Suggested fix:

Popped open the case and unplugged the two cables, waited a few seconds and replaced the Cables.

Result:
Zune problem appears to be solved. Its working like normal, with all settings back to how they were before this whole problem. Just did an additional soft rest, and the Zune went through the load screen, and back to normal operation. If the situation changes I'll update this post.


Update: this was only a temporary fix, 6 hours later same Problem occured, but Microsoft just posted a fix
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/31/2008 15:58:02

Posts: 7
12/31/2008 16:55:03
re: Fix to 30GB Freezing up
They lock up again shortly after doing this. :(
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/31/2008 16:53:26

Posts: 4
12/31/2008 17:00:58
re: Fix to 30GB Freezing up
 jbates1926 wrote:

I have done this and it has worked

There's a fix:

"Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it if you think you'll screw it or something. :)"

Not pretty, but it might help those of you who have this problem.




I wouldn't recommend voiding the warranty for a possible temporary solution.
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 11/23/2007 20:55:38

Posts: 7
12/31/2008 17:07:30
re: Fix to 30GB Freezing up
Thank You It works
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 11/20/2007 10:10:31

Posts: 3
12/31/2008 17:22:52
re: Fix to 30GB Freezing up
Most of the 30GB models are well out of warranty.
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/31/2008 16:51:50

Posts: 19
12/31/2008 17:27:27
re: Fix to 30GB Freezing up
Great. You're an idiot and I guess that makes me one for trying this. All my Zune does now is turn on and immediately powers off and turns itself back on again. It keeps doing it over and over again. Hey, here's an idea. Leave the tech stuff to people who actually get paid to do it. Nothing responds. IDIOT!
0 helpful ratings, 2 not helpful ratings
Was this post helpful? Yes No

Join Date: 9/17/2008 08:45:42

Posts: 15
12/31/2008 17:30:02
re: Fix to 30GB Freezing up
 Scholarly Tunes wrote:
Great. You're an idiot and I guess that makes me one for trying this. All my Zune does now is turn on and immediately powers off and turns itself back on again. It keeps doing it over and over again. Hey, here's an idea. Leave the tech stuff to people who actually get paid to do it. Nothing responds. IDIOT!


LOL
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/30/2007 22:41:00

Posts: 8
12/31/2008 17:31:29
re: Fix to 30GB Freezing up
Well jacko you should make the decison to take it apart if you want to or wait for a fix.  Mine works fine so Happy New Year to you
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No

Join Date: 12/31/2008 17:26:51

Posts: 1
12/31/2008 17:35:36
re: Fix to 30GB Freezing up
Thanks. But shoot....Why should I have to be a technician to own this product?  Bummer.
0 helpful ratings, 0 not helpful ratings
Was this post helpful? Yes No
Page 1 of 3 (33 items)
1 2 3 >
Zune Forums > community assis... > device: zune hd... > Fix to 30GB Freezing up
©2010 Microsoft Corporation. All Rights Reserved