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Join Date: 1/7/2008 05:38:54

Posts: 18

7/8/2008 05:01:28
HELP zune frozen, no buttons or pad presses or combinations work

8 gb zune 2.0, 3 months old, no problems before.

Worked fine this morning, fully charged, listened to music, pushed Play button to put it to sleep.

This afternoon, pushed Play button again to start the music, nothing.

It displays the screen listing Music Videos Radio Settings etc. and shows battery 3/4 or more full. Music appears selected (brighter), but when I push the Play button, Back button, center pad, right pad, top pad (or bottom or left pad), no effect. When I push and hold Back button + Up pad (for up to 5 minutes) no effect. When I push and hold Back + Down, no effect. Back + Play + Down/Up, no effect.

When I lock/unlock, it shows the appropriate lock/unlock icon. When I push any button or button/pad combination nothing happens, except when I push Play it sleeps, when I push Play again it wakes up to that same screen. When I push Back it makes a click noise and Music flickers briefly.

Get home, plug into computer, device icon shows up on the computer and "Connected" with "Charging" icon show on the device. When I drag a new song to the device it says it is loading/has loaded it. When I "sync" the device it says it is syncing and synced. Software is up to date.

It's dead I guess. Mr. Bangalore Helpdesk says send device back. It will take 20 days, with no music, and they cannot promise me the same color (red) when I get it back.

Been searching the web fruitlessly for hours, all I find is "Press Back + Top" been there done that. One wag suggested to put it in the freezer, which is obviously a not very funny joke, but that is what I have now done because I am at my wits end.

Anyone else have any bright ideas?

Hating Zune as much as I loved it before... after 3 months it shouldn't just stop working for no reason and leave me 20 or more days with no music...

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Join Date: 11/14/2007 20:13:07

Posts: 9,612

V

7/8/2008 05:04:13
re: HELP zune frozen, no buttons or pad presses or combinations work
Did you go through this support page too?

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

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Join Date: 1/7/2008 05:38:54

Posts: 18

7/8/2008 14:25:20
re: HELP zune frozen, no buttons or pad presses or combinations work

Of course, that's what I tried first:

Unlock the hold switch.

As I stated, the hold switch is about the only thing that is working. I can hold and unhold and the icon shows appropriately, but nothing else works.

 

Restart the Zune device. To restart the Zune device, set the hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad.

As I stated, I tried this numerous times and held the button and pad for many minutes, but nothing happens. I also tried every other possible combination of buttons and pad.

 

Connect the Zune device to a power source. If the Zune device is off, connecting the Zune device to a power source will wake the Zune device and turn it on. If the battery does not have a charge, it may take several minutes for the Zune device to turn on.

The Zune wasn't off, just frozen. It can be turned on and off (or rather put to sleep and wakened) with the Play button, but it always comes back to the same screen (Main menu) and will not budge from that screen no matter what buttons or pad positions I push. I connected the Zune to the computer but it is still frozen. The battery still shows as almost full, although I hope over time it will drain. Somewhere I read that if you let it completely drain its battery it may come back to life.

 

Update the device. As soon as the Zune device is back up and running, connect the Zune device to the computer that has the latest Zune software installed, and then update the device to the latest Zune device software version.

My Zune software is the latest version as ascertained by Bangalore Support and the device has the same version.

Sounds like I'm hosed, but today at work I will contact the internal zune aliases and at least give them a piece of my mind.

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Join Date: 7/10/2008 02:24:34

Posts: 2

7/10/2008 02:40:41
re: HELP zune frozen, no buttons or pad presses or combinations work
I Sympathize, as of yesterday my 80gb zune is in the exact same boat as yours. Spent the last 2 days searching and trying just about everything to get it to work but so far absolutely nothing has helped. Damm thing will turn on and off but nothing else, no music is going to drive me crazy at work since I work in a no talking area.
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Join Date: 11/14/2007 13:14:28

Posts: 21

7/10/2008 02:59:00
re: HELP zune frozen, no buttons or pad presses or combinations work

If holding down the buttons do not cause a hard power off then there is a problem with your hold button that disables the controls.

If the problem is not with the hold switch then resting and object on top of your buttons overnight will cause the battery to die quickly.  Once done you should be able to plug the Zune back into a charger or sync cable to restore function.  But once again if the problem is with the Hold Switch not functioning properly you will have to wait for the battery to die.

Try sliding the hold switch back and forth quickly a few times to ensure it is making contact and there is no possible corrosion on the contacts (Can happen if you live near or spend alot of time near salt water).

Once you have completely killed the power you should be able to plug the sync cable, charger or dock into the Zune and restore power.  After the initial wait to recharge you should be good to go.

If your screen turns on but it still does not respond then the problem may be the hold switch or button connection.


If you find my response helpful please rate it below as being helpful.
Thanks,
Adam Stafford
GotZune.com
AdamEntity.com

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Join Date: 1/7/2008 05:38:54

Posts: 18

7/10/2008 04:30:56
re: HELP zune frozen, no buttons or pad presses or combinations work

Well by dang.

Today finally after (how many days since I first posted? - seems like years) my battery finally drained completely.

(I have been pressing Play and Back whenever possible, since this was the only way to interact with the Zune and drain it faster.)

Finally it was completely dead, and when I pressed Play...

Lo, and behold, the Zune startup screen! Ye Gods! And when I further press Play, it frickin PLAYS.

!!!!!!!!!!!!!!!!!!!!!!!

I quickly connected my daughter's AC adapter, since I read that USB power doesn't necessarily work, and am charging and LISTENING TO MY MUSIC as I type.

!!!!!!!!!!!!!!!!!!!!!!

OK. Great. All's well. Mr. Bangalore's promised "box," in which I will supposedly be able to put the Zune on the slow boat back to China, will not thank god be necessary. And he had absolutely nothing else to suggest.

Meanwhile, I spent hours today traveling to a different campus to get the lend of a Zune from a friend, bought her lunch, etc. (She, being appropriately skeptical, had never removed hers from the original box.) Not to mention the many hours on various user community support boards. And, have spent many hours of misery on the Connector bus listening to the inane chatter of the Belltown kids. And have had my faith in Microsoft, which unfortunately is my bread and butter, further shaken and betrayed. And the stock is down 65 cents today, meaning I have bought far too much stock at far too high a price.

And there is no guarantee this will not happen again tomorrow.

Come on. This is not ok. Why is this ok? Thanks for the hints about how to quickly drain the battery NEXT TIME THIS FRICKIN HAPPENS.

I'm glad, very glad to have my music back, but the questions remains: Why is this ok? And when will it be FIXED?

Theano

PS - So having calmed down slightly Adam, I see what you are saying is that the problem was perhaps with the Hold switch. Although this switch was supposedly working correctly throughout, in that I could not do anything (not even press Play or Back) when it was engaged, but when it was off, I could press the Play button (and get the Main menu) or the Back button (and get a small flicker and click of the Music item). Furthermore I could see the appropriate lock icon when it was engaged. But are you saying the problem was still with the Hold switch? If so, I hope version 3.0 of the hardware will correct it. Personally, I will never use the Hold switch again... I'll keep the Zune in an envelope where nothing can touch it, and never again attempt to lock it.

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Join Date: 11/14/2007 20:13:07

Posts: 9,612

V

7/10/2008 04:44:50
re: HELP zune frozen, no buttons or pad presses or combinations work
 theanop wrote:

Well by dang.

Today finally after (how many days since I first posted? - seems like years) my battery finally drained completely.

(I have been pressing Play and Back whenever possible, since this was the only way to interact with the Zune and drain it faster.)

Finally it was completely dead, and when I pressed Play...

Lo, and behold, the Zune startup screen! Ye Gods! And when I further press Play, it frickin PLAYS.

!!!!!!!!!!!!!!!!!!!!!!!

I quickly connected my daughter's AC adapter, since I read that USB power doesn't necessarily work, and am charging and LISTENING TO MY MUSIC as I type.

!!!!!!!!!!!!!!!!!!!!!!

OK. Great. All's well. Mr. Bangalore's promised "box," in which I will supposedly be able to put the Zune on the slow boat back to China, will not thank god be necessary. And he had absolutely nothing else to suggest.

Meanwhile, I spent hours today traveling to a different campus to get the lend of a Zune from a friend, bought her lunch, etc. (She, being appropriately skeptical, had never removed hers from the original box.) Not to mention the many hours on various user community support boards. And, have spent many hours of misery on the Connector bus listening to the inane chatter of the Belltown kids. And have had my faith in Microsoft, which unfortunately is my bread and butter, further shaken and betrayed. And the stock is down 65 cents today, meaning I have bought far too much stock at far too high a price.

And there is no guarantee this will not happen again tomorrow.

Come on. This is not ok. Why is this ok? Thanks for the hints about how to quickly drain the battery NEXT TIME THIS FRICKIN HAPPENS.

I'm glad, very glad to have my music back, but the questions remains: Why is this ok? And when will it be FIXED?

Theano

PS - So having calmed down slightly Adam, I see what you are saying is that the problem was perhaps with the Hold switch. Although this switch was supposedly working correctly throughout, in that I could not do anything (not even press Play or Back) when it was engaged, but when it was off, I could press the Play button (and get the Main menu) or the Back button (and get a small flicker and click of the Music item). Furthermore I could see the appropriate lock icon when it was engaged. But are you saying the problem was still with the Hold switch? If so, I hope version 3.0 of the hardware will correct it. Personally, I will never use the Hold switch again... I'll keep the Zune in an envelope where nothing can touch it, and never again attempt to lock it.

We're all glad though that your music is working again.

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

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Join Date: 1/7/2008 05:38:54

Posts: 18

7/10/2008 04:58:05
re: HELP zune frozen, no buttons or pad presses or combinations work
Well, yeah. Thanks. And I must say it sounds all the sweeter for having been absent. But I wouldn't recommend it.
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Join Date: 7/10/2008 02:24:34

Posts: 2

7/10/2008 12:57:58
re: HELP zune frozen, no buttons or pad presses or combinations work

Hmmm well looks likeI am going to have to let mine drain to the bottom and try that. I am glad to hear yours is working again and hope I get the same results, sitting for 8 hours in a quiet zone with no talking or music is going to drive me insane if I have to do it for more than a day or 2.

 

Thank for the suggestions and the glimmer of hope.

 

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Join Date: 7/11/2008 01:37:36

Posts: 1

7/11/2008 02:09:07
re: HELP zune frozen, no buttons or pad presses or combinations work
same problem here. got my zune may 24th. tssh.
I guess I'm gonna have to take the 20 days without music.
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Join Date: 7/11/2008 08:40:15

Posts: 1

7/11/2008 08:49:19
re: HELP zune frozen, no buttons or pad presses or combinations work
I hear you on this one!! Should I anticipate my Zune "freaking out" at least once a month?  Does anyone know if there is a software update out there anywhere that fixes this.  I didn't buy this to wear the battery down.  Thought I was going to be able to listen to music.  Anyone from Microsoft listening?????
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Join Date: 12/25/2007 19:12:17

Posts: 139

7/11/2008 19:59:40
re: HELP zune frozen, no buttons or pad presses or combinations work
No idea, but I hope they figure it out soon. There are far too many people in this boat (myself included). My poor Zune 4 is sitting all alone because I can't do anything with it.
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