*Different* Find Album Info Problem

Zune team: I am experiencing a *different* problem with "Find Album Info" using the 3.0 software.  This problem is 100% reproducable on all the machines I have tried.

The problem occurs when the Windows Vista Parental Controls web content filter is enabled for an account. In this case, the Zune software reliably fails to connect. The message "Server unavailable. Please try again later." is repeatably displayed when trying to do a "Find Album Info" search. Then Web content filtering is turned off, this problem goes away.

I have tried this only at the "Medium" web filter settings.

This is a major issue for me, as I just purchased a Zune 8Gb for my son. But, he can't use the software to manage his music library when logged into his user account at home.

A couple of more pertinent details: Windows Media Player works fine under the same conditions. Also, Zune 3.0 software works fine when the Windows Live Onecare Family Safety program is used as the Web content filter in preference to the OS filter. (Regrettably, I can't use this software as a work-around for other reasons.)

It is possible to enter exceptions to the Web content filter in the form of a "allowed" URL. However, when I enter http://zune.net it makes no difference.

I would hope this could be considered a bug (either in the Zune software or Windows parentla controls) and fixed. However, as a near term work-around, it would be very helpful if the Zune team could provide a URL to use as an exception to disable the filter that is affecting the Zune software.

Thanks for listening.

Hi Silversee,

Try also adding *.microsoft.com to the allowed URLs. Let me know if that works.

Sergei

---

Sergei Shevlyagin, Zune Client Program Manager ~ This posting is provided as-is with no warranties, and confers no rights. 

Thanks Sergei!  That specific formulation did not work, but http://microsoft.com/ did.  Might be a good thing to add to the Help system...

Best,

Gary

For what it's worth, I am running the upgraded 3.0 Zune software on my Windows Vista Home Edition Version. I am also running the Windows Live Care One. I have not encountered any conflicts or compatibility problems with said programs. What I did do was played around a bit, and have a possible solution for you. Try using  Internet Explorer as your default browser, and change you internet options to custom filtering to what you will. The Live Care system will ask permission in a pop-up form for anything it does not recognize and you can allow permanent permission from there. Hope this helps.

---

Don't you tread on me, cause I will knock you down...311