Zune.net
Started by justdot at 11/15/2007 17:23:46. Topic has 53 replies.
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Join Date: 11/13/2007 19:22:26

Posts: 42

11/15/2007 17:23:46
Illustrator CS3 Issues with Zune?
I had Illustrator CS3 installed and I couldnt save .ai files after the zune installation, it worked again after I uninstalled the software, does anybody know a solution for this?
Thank you
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Join Date: 11/13/2007 19:22:26

Posts: 42

11/15/2007 18:02:50
re: Illustrator CS3 Issues with Zune?
Still trying to figure this out. I dont know the relationship between the zune software and the saving of an illustrator file, saving as EPS or PDF works, but not AI
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Join Date: 11/14/2007 22:58:18

Posts: 12

11/15/2007 18:32:12
re: Illustrator CS3 Issues with Zune?
I just tried to save a file in Adobe Illustrator and like you it will not save. I get "an unknown error has occurred". Guess the Zune software managed to screw something else up. The sad part is not many people will be able to figure out it's Zune that has caused their Illustrator to malfunction and they will spend hours if not days figuring it out. Ok Microsoft! Just post a downgrade already, now you are screwing with people's work!!!
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Join Date: 11/14/2007 04:15:55

Posts: 2

11/16/2007 02:09:42
re: Illustrator CS3 Issues with Zune?
I was having the same issue yesterday, i spent hours and hours trying to figure out what it is and to make it all worse i was at work and i really needed illustrator to work.. I love the zune media player and i really really wanna switch from iTunes so please Zune team, do something about this! Please!
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Join Date: 11/13/2007 20:09:25

Posts: 12

11/16/2007 02:14:29
re: Illustrator CS3 Issues with Zune?
Time to file a complaint with the BBB.
Having the same problem, and i own a legal copy of Adobe CS.
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11/16/2007 18:25:57
re: Illustrator CS3 Issues with Zune?

I had this issue as well. Just go to add/remove programs in control panel and reinstall Illustrator from there. This fixes the problem or atleast it did for me. Give it a try and confirm if it worked for you as well.

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Join Date: 11/13/2007 16:42:27

Posts: 145

11/16/2007 18:34:34
re: Illustrator CS3 Issues with Zune?
Wow, I was wondering why after I installed the Zune software I couldn't save a logo I was working on for a company. I spent hours on that damn thing!

I'll try out the reinstall for Illustrator to see if that fixes it otherwise I'll have to remove the Zune software from my main machine.

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Join Date: 11/13/2007 19:22:26

Posts: 42

11/16/2007 19:47:20
re: Illustrator CS3 Issues with Zune?
Thats what I had to do. uninstall the Zune software from the work station, until finding a solution. I didnt want to look for my Adobe Cds for reinstall, doesnt sound right
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Join Date: 11/20/2007 21:44:30

Posts: 1

11/20/2007 22:01:14
re: Illustrator CS3 Issues with Zune?

OK, I was at work and trying to do the same thing.  I found out (by calling Adobe Support) after an hour or so of tinkering that if you type MSConfig in run in the start menu, and then disable Zune from the start ups, you won't have to uninstall or re-install anything.  The only drawback, is that if you want to use Illustrator, you have to keep Zune removed from the start-ups in MSconfig.  The moment you start zune, there is some process that does not show up in the task manager that you cannot kill that will give you all those Illustrator errors and you will have to restart your computer (remember, with Zune unchecked in the start-up) to get back to square one.  I will continue to use iTunes until Microsoft fixes this since I HAVE to use Illustrator at my job, YOU HEAR THAT BILL GATES? 

I tried reinstalling Illustrator and it did nothing for me so I know there are people out there where the reinstall will not work.  Ralph, at Adobe, said he was going to escalate this within Adobe and hopefully get them to work with Microsoft and fix this.

So, no need to go removing software just yet, just use your other music playing programs on your computer until Microsoft can get a patch to fix this.

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Join Date: 11/20/2007 21:40:35

Posts: 2

11/20/2007 22:12:42
re: Illustrator CS3 Issues with Zune?
just another voice here confirming the same problem. I reinstalled my whole adobe suite. took a couple hours. man...not liking it.
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Join Date: 11/20/2007 21:40:35

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12/3/2007 23:16:43
re: Illustrator CS3 Issues with Zune?
any resolve to this yet?
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Join Date: 11/13/2007 19:22:26

Posts: 42

12/4/2007 18:21:11
re: Illustrator CS3 Issues with Zune?
Nothing solved
At my office i dont have the zune software anymore,
and at my house I have to make sure that none of the Zune applications are running by looking at the task manager (Ctrl+Shirt+Esc) check processes, then killing Zune or ZuneLauncher, after that I can save the AI files fine.
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