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Join Date: 7/26/2008 16:47:00

Posts: 1

8/14/2008 13:54:46
Top video refuses to download from marketplace (C00D137C)

Not to preemptively call FAIL, but when the top piece of free content fails to download with an incomprehensible error message, I get slightly irked. Here are the reproduction steps:

  1. Sign into my Canada-based Zune account.
  2. Access the Marketplace tab and find that "Scream Aim Fire (Zune Comic Trailer)" by Bullet for My Valentine is the top video.
  3. Clicking the video and the "Free" button, I'm presented with a purchase screen. (The preview of the file works OK.)
  4. Clicking "Buy", I receive: "The offer that you are trying to redeem is invalid." The attached Web URL is:
    http://www.zune.net/en-US/support/webhelp/general.htm?&webhelp_mpver=2.5.447.0&webhelp_id=C00D137C&webhelp_contextid=0&webhelp_originalid=80153003&webhelp_locale=en-US
  5. Unfortunately, there is no specific Web Help message for this error yet.

Running Windows Vista SP1, Zune 2.5.447.0. Regional settings are set to English (Canada) and my Windows Live ID is correctly associated to a Canadian account (it has to be for Xbox Live to detect the difference.)

What's next?

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Join Date: 11/14/2007 20:13:07

Posts: 9,612

V

8/14/2008 15:22:26
re: Top video refuses to download from marketplace (C00D137C)
Actually, Marketplace isn't really available in Canada yet. Your issue probably has something to do with the Canadian account that you have.

Marques Lyons (tromboneforhire)
Zune MVP
Contributor, http://www.insidethecircle.net

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Join Date: 6/14/2009 18:25:32

Posts: 1

6/14/2009 18:35:23
Re: Top video refuses to download from marketplace (C00D137C)
How the hell does Zune marketplace NOT WORK in Canada? I'm really disapointed now in buying the Zune and it's obvious why ipod is killing them in sales.
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