re: An update on WMA license expiration issues for purchased content: We’d like your assistance!

Sure Microsoft,

I am not busy doing anything I would LOVE to help you take care of this problem.  Maybe since I have to jump through hoops to play music for which I paid money for the rights to listen too, you can help me do my job?  I am currently on active duty with the MN Army National Guard.  Maybe you can do some of my crap work while I help you with your job?  Good thinking Microsoft.

Believe me, I am a big Microsoft supporter.  I have no interest in switching brand loyalty-yet.  I can tell you I was frustrated when I couldn't use my songs on a little 1 gig Ipod I was given as a gift for working out, but know I am frustrated and miffed as to why I can't use the songs I purchased from Microsoft on a Microsoft player.

Maybe other people are interested - but "I don't want to hear about the labor, I just want the babies!"

My solution to this is now I will start purchasing my music from other providers, providers who do not forces DRM's on me.

Josh

error cood1365.  i recieve this for two songs purchased with microsoft points, from insane clown posse's bizaar album.  if i go to my collection and select "more about this album" it finds the album in marketplace and displays as in my collection.  i get the error when i try to play it, then if i reselect the album in marketplace it only gives me the option to purchase again.  i checked my account and purchases ive made, and the songs do not appear there.  they were purchased over a year ago, but movies i had rented on my xbox around the same time appear there.  the songs i had purchased from marketplace were wma, but now it is listed as mp3 in marketplace.  either it is a mistake on microsofts part with transferring the licenses when you changed the offered format, or it is a blatant scheme to milk more money from your consumers.  since the record label still offers the song on marketplace, it shouldnt matter what format it is in, since converters are a dime a dozen.  i can run other purchased content through a converter and make it any format i want, but these particular songs wont convert because the drm states it has an invalid license with no usage rights.  its no wonder companies lose so much money to file sharing when you pay good money for the right to legally play music and then the company takes it away from you.as a soldier in the army currently deployed to iraq music is very important to me, sometimes its all i have to remind me of home.  lets see a little patriotism and support for your country and resolve this problem, since so many of your customers are risking their lives every day to make it possible for you to conduct business at all.

error cood1365.  i recieve this for two songs purchased with microsoft points, from insane clown posse's bizaar album. both my software and zune have the most recent update.  if i go to my collection and select "more about this album" it finds the album in marketplace and displays as in my collection.  i get the error when i try to play it, then if i reselect the album in marketplace it only gives me the option to purchase again.  i checked my account and purchases ive made, and the songs do not appear there.  they were purchased over a year ago, but movies i had rented on my xbox around the same time appear there.  the songs i had purchased from marketplace were wma, but now it is listed as mp3 in marketplace.  either it is a mistake on microsofts part with transferring the licenses when you changed the offered format, or it is a blatant scheme to milk more money from your consumers.  since the record label still offers the song on marketplace, it shouldnt matter what format it is in, since converters are a dime a dozen.  i can run other purchased content through a converter and make it any format i want, but these particular songs wont convert because the drm states it has an invalid license with no usage rights.  its no wonder companies lose so much money to file sharing when you pay good money for the right to legally play music and then the company takes it away from you.as a soldier in the army currently deployed to iraq music is very important to me, sometimes its all i have to remind me of home.  lets see a little patriotism and support for your country and resolve this problem, since so many of your customers are risking their lives every day to make it possible for you to conduct business at all.

error cood1365.  i recieve this for two songs purchased with microsoft points, from insane clown posse's bizaar album. not only will the songs not play, but my zune would not stop tryin to sync them untill i set the songs to never sync, everytime it completed a sync it would start over right away and stop at 50% for like 10 minutes. both my software and zune have the most recent update.  if i go to my collection and select "more about this album" it finds the album in marketplace and displays as in my collection.  i get the error when i try to play it, then if i reselect the album in marketplace it only gives me the option to purchase again.  i checked my account and purchases ive made, and the songs do not appear there.  they were purchased over a year ago, but movies i had rented on my xbox around the same time appear there.  the songs i had purchased from marketplace were wma, but now it is listed as mp3 in marketplace.  either it is a mistake on microsofts part with transferring the licenses when you changed the offered format, or it is a blatant scheme to milk more money from your consumers.  since the record label still offers the song on marketplace, it shouldnt matter what format it is in, since converters are a dime a dozen.  i can run other purchased content through a converter and make it any format i want, but these particular songs wont convert because the drm states it has an invalid license with no usage rights.  its no wonder companies lose so much money to file sharing when you pay good money for the right to legally play music and then the company takes it away from you.as a soldier in the army currently deployed to iraq music is very important to me, sometimes its all i have to remind me of home.  lets see a little patriotism and support for your country and resolve this problem, since so many of your customers are risking their lives every day to make it possible for you to conduct business at all.(and lets see about website maintenance, i hit the post button once but got three posts)

I think that the above steps are just a smokescreen to make it look like Microsoft is attempting to fix the problem.  I was on the phone with "support" for awhile last night and was told that there's nothing that can be done.  Everything I lost was purchased with Microsoft points.  I was told that I wasn't going to get a refund, wouldn't be able to download the songs in their new format for free, and wasn't going to get credited with points.  That's absolute crap.  I have a feeling that Zune is going to lose a lot of customers over this & that a class action law suit may brew up over this.  Take a lesson from Apple - allow your users to keep the songs in their original format, THAT THEY PAID FOR, and give them the option of upgrading to the new version for a reduced price.  Don't pull the songs, give a song and dance about how it's not Microsofts fault, then tell the customer they have to purchase the songs all over again.  If nothing else, give your customers a credit in points so they don't have to pay for the songs again.  I like how the songs mysteriously disappear from the download history, too.  Trying to wipe the slate clean to act like the music was never there?   

 Wikidpsycokilla wrote:

error cood1365.  i recieve this for two songs purchased with microsoft points, from insane clown posse's bizaar album. not only will the songs not play, but my zune would not stop tryin to sync them untill i set the songs to never sync, everytime it completed a sync it would start over right away and stop at 50% for like 10 minutes. both my software and zune have the most recent update.  if i go to my collection and select "more about this album" it finds the album in marketplace and displays as in my collection.  i get the error when i try to play it, then if i reselect the album in marketplace it only gives me the option to purchase again.  i checked my account and purchases ive made, and the songs do not appear there.  they were purchased over a year ago, but movies i had rented on my xbox around the same time appear there.  the songs i had purchased from marketplace were wma, but now it is listed as mp3 in marketplace.  either it is a mistake on microsofts part with transferring the licenses when you changed the offered format, or it is a blatant scheme to milk more money from your consumers.  since the record label still offers the song on marketplace, it shouldnt matter what format it is in, since converters are a dime a dozen.  i can run other purchased content through a converter and make it any format i want, but these particular songs wont convert because the drm states it has an invalid license with no usage rights.  its no wonder companies lose so much money to file sharing when you pay good money for the right to legally play music and then the company takes it away from you.as a soldier in the army currently deployed to iraq music is very important to me, sometimes its all i have to remind me of home.  lets see a little patriotism and support for your country and resolve this problem, since so many of your customers are risking their lives every day to make it possible for you to conduct business at all.(and lets see about website maintenance, i hit the post button once but got three posts)

Amen. 

Just so you guys know I will never buy another zune marketplace song ever agin. It's back to amazon or walmart for me. It's ridiculous the hoops you expect us to jump through to get our content back. I have lost 2 songs since my windows 7 upgrade and refuse to waste any time being your tech support. Just make the darn music work already.

What I love about this message board is that the administrators are more than helpful in answering questions that require changes to computer settings, but when there's a real issue they disappear.  When was the last time there was an update to this issue?  Was there ever a response to when this problem is going to be fixed?  NO!  Admin won't even reply to posts left regarding this issue anymore.  I'm sorry, they do on occassion.  Their response is something along the lines of "I'm sorry you're having that problem, but there's nothing you can do to fix it.  Please call Zune support at 1-800-Get-Bent and someone can assist you."  That's a total load of crap.  Admin knows damned well that support won't help you.  Why not practice honesty in your business, Microsoft?  I'm done with Zune, so I'm a lost cause, but maybe you can salvage your relationship with some of your other customers. 

Checked the email today, and strangely I just now (after all this time) get sent a questionnaire on my last service call to Zune's Technical Support. Did they even realize what they was asking? I was polite, gave them the online issues list I had filled out from the previous call - and rated the support as a 1. Then asked why? Gee, I wonder. Get told I bought too many songs over the previous three years, that the escalation agent flat-out refused to check my songs ever after I posted them online and sent to them, and she told me to call legal services and hung up on. Why would I rate a 1 when I lost over 80 songs? Hmm... think the independent survey did any good - of if it will just get trashed along with everyone else's complaints?

Then they further add that I should call Zune Support again? Gawd, I done went and bought an iPod 160 and been doing my business with iTunes. I don't need any more grief by calling the worst technical support - worse than even Packard Bell was.


Strangely, the Zune 30 gave up the ghost two days before my iPod arrived. Battery I think, but who cares, I done committed to the loss, and of the 8 videos that I had to keep getting help on to play every time.
And to think that upgrading to Windows 7 would of given Zune TS yet another excuse to render my usage rights to none - and some songs I rarely played, or were many half albums killed off randomly, and still have songs I never even got. Gee... why would I rate the TS I never got as a 1?


quoting:
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Please note that Maritz solely conducts the satisfaction survey on behalf of Microsoft. If your issue has not been resolved, please contact Zune support again for further assistance.

Microsoft is committed to protecting your privacy. Please click on the following link to review the Microsoft privacy statement: http://www.feedbackpage.com/MSPrivacy/Privacy_enus.mht. If you prefer not to receive e-mail invitations from Maritz on behalf of Zune Support, please click here: http://www.feedbackpage.com/CSatCalSrvy/SurvOptout.asp?UID=snipped. We will promptly update your preferences; however, you may receive previously initiated invitations during that period.

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---

Didgeridoo, Ethnic, Medieval, New Age, Tribal
Don't Throw A Fit, Throw a Boomerang!

Well, this is utter garbage. I sent a PM in 08/09/09 and got a response on 08/27/09 that the information was passed along and is being looked into.
And I've yet to hear anything. While the whole thing about "leave your music in your Zune so it won't disappear" is all fine and dandy, unfortunately something happened where I had to format the Zune and lo-and behold, I can't get my two songs back.

Some people have lost tens to hundreds of songs, and some, like me, have lost just a handful, but it all comes down to the same damn issue: we paid with MS points, our own damn money, and now they just up and take it away with no response as to whether or not we will ever get this back.

Here's a thought: why not check every single complaint as they come in about these, check their Zune tag/Gamertag/Live ID/whatever, crosscheck their passed purchase history, (I mean, they ARE capable of this, yes?), and just give them their points back for their songs?!? Or a download code to redeem just that song?! Or something?! Jesus.

Amazon is looking very tempting right now. Shame, too, cuz I liked the Zune interface, (didn't work worth jack), but I liked it.

some1 should start somthing, im not that orginized but ill definatly be on the boat if som1 does somthing cause i lost around 30 songs and i cant play 2 rented videos(around 300 ms points each for the videos)

I had posted about this problem recently on a different string here and just now saw this more expansive string on the C00D27E1 error.  I personally had 74 songs that were showing up with this error, luckily the majority of which I had burned to CD and was able to replace this morning by deleting from my Zune library and then ripping back from a CD.  There still remain 22 songs though.

 

However, the 22 songs left are what are *currently* showing up with this error.  I have 510 more songs purchased in Zune: Zune Team, how are you going to protect this investment?  What are you doing to make sure a similar error doesn't occur to the rest of my library?

 

I'm disappointed with the lack of attention this seems to be getting.  Even the occaisional update stating, "We're still working on it, and here's where we're at" would be greatly appreciated.  Not knowing leaves itself to suspicion that nothing is being done, and until we have evidence to the contrary that's the assumption we have to make.  This is not good service.

 

Zune Team - please tell us what you're doing and how you're going to get our songs back.