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Join Date: 11/23/2007 16:15:35

Posts: 113
9/15/2009 19:52:55
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
Ok, I checked my old pc and all the songs are there and working fine as I have not updated the Zune software on it since Jan.  Now I need to figure out how to get them into a format that will work on my new pc, and Zune HD... what a friggin nightmare

Beta_t
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Join Date: 9/18/2009 04:25:26

Posts: 3
9/18/2009 13:55:07
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!

I am massively frustrated. I just bought a new Zune HD, the third zune I own, I also have a gen 1 and gen 2 zune. I buy music with Zune Points, (not Zune Pass) so that I can always have them and they won't magically stop working. I now have 48 songs, every one of which I bought using Zune Points that will not play or sync because the license for MS to sell it is no longer available in the marketplace. Now remember...bought with points...like buying a CD....and now revoked!

This is terrible bait and switch. I DON'T CARE if MS license to sell it has been revoked... you HAD the right to sell it to me at the point when I paid POINTS (effectively cash money) for my fair use rights...and now you have arbitrarily stopped me from even listening to the songs! That is the equivalent of me going and buying a CD, taking it home, and a few weeks later the record company showing up and repossessing the disc because the retailer I bought it from no longer stocks it!!! It is verging on THEFT. At MINIMUM I should get 48 songs of credit on my Zune Points....what the HELL!!!

MS Please fix this underlying problem as I buy alot of music from you and really advocate for your players and this is horrifying to me.

P.S. I called support about this any they as good as said tough s**t. The files are WMA format. So I asked if I should therefore buy everything with Zune Points as an MP3 format...and they got all defensive and quiet...
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Join Date: 11/23/2007 16:15:35

Posts: 113
9/19/2009 00:41:29
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
The problem must be fixed or in the process of being fixed.  I woke up this morning and checked Settings, account, purchase history this morning and ALL the missing ones were now available for download.  Although I had spent 6 six hours reloading everything from a backup I decided to go ahead and give it a whirl anyway... and YES all of my previously purchased songs redownloaded themselves. I'm not a pass subscriber, I only purchase tracks using points.

Beta_t
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CEO

Join Date: 11/13/2007 17:01:50

Posts: 35
9/19/2009 17:35:11
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
I hate this issue.  Come on M$, get it together. 

Out

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Join Date: 9/18/2009 04:25:26

Posts: 3
9/21/2009 21:23:36
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
Glad it is working for you...my now non-playable songs list has grown to 57...I am bleeding money and songs by the day and I paid for them with ZUNE POINT....FIX THIS THING!!!
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Join Date: 11/24/2008 05:26:25

Posts: 4
9/25/2009 03:11:06
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
Mine is at 97 now.  Come on MS what is going on with this?  Some get this fixed.
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Join Date: 9/30/2009 05:24:57

Posts: 1
9/30/2009 05:30:12
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!

My list of songs that won't synch to my New Zune HD just hit 152!! (It's been climbing every day for a while now.) This truly is crazy!!! Please please please get somekind of fix in place for the terrible issue!
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Join Date: 1/28/2008 00:26:08

Posts: 10
9/30/2009 22:31:21
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
I'm having the same issue with my Lupe Fiasco files I bought. Can I get my points refunded?
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Join Date: 8/22/2008 00:15:34

Posts: 2
10/1/2009 04:20:57
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
Yes this is definitely a really big issue.  I just paid $300 for a Zune HD to go with the 30 gb and 6gb Zunes I already own and now notice that at least 20 songs so far are no longer able to be played or added back to my zune.  This is absolute bs.  I called support and there is nothing they can do except mention we can buy the songs again or burn them to a disc after we buy them to get around the DRM.  This is not a good impression.  I am seriously considering taking this thing back because I am afraid of what other music is going to randomly begin locking out.  I don't have to use the marketplace and I definitely don't have to have a Zune HD.  Someone at Microsoft better get it straight quick or by this weekend I will be getting my money back for this Zune HD I just bought.
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Join Date: 2/2/2009 15:36:51

Posts: 3
10/4/2009 05:18:36
*** you!!!! You god dammed as holes!!!!!!
You god damned assholes!!  *** you!!!
I'm definitely going to Ipod.  I pay for these *** songs and now they are not available and to fix this situation you have given us a LONG, COMPLICATED solution.  *** you to absolute hell!!!!!  I will NEVER, EVER pay for another Zune related product.  Microsoft is dead to me.  My next computer will be a MAC.   You hear that Steve Balmer you pathetic, fat, retard!!  A MAC.  My next pmp will be an Ipod!
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Join Date: 11/14/2007 02:00:25

Posts: 487
10/14/2009 11:41:39
Good Bye Social. Good Bye Headaches. And Good Riddings Forum Trolls!
"So this was THE BIG FIX? It fixed it alright, more songs went bad! Tired of this ****, lousy support, with more bad software; and bug fixes my ***." -- this is from a customer that did business with Zune for over 3 years.


Lost over 165 songs in three years of doing business with Zune, only to get 1200 points back. Regret the day I ever bought a Zune. So much for the underdog theory. Gave it a try, lost more money in song losses than I paid for the Zune 30. Then was told there was this BIG FIX that will restore song playability. I wasn't so gullible this time however.



Bought an iPod Classic 160. I'm happy now.  Cool [H] 

Didgeridoo, Ethnic, Medieval, New Age, Tribal
Don't Throw A Fit, Throw a Boomerang!
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Join Date: 4/23/2008 23:47:48

Posts: 6
10/14/2009 13:29:15
re: An update on WMA license expiration issues for purchased content: We’d like your assistance!
Thank you for addressing this issue. I'll gather the information as soon as I get home from work.
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