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Join Date: 8/19/2008 08:34:16

Posts: 2
9/14/2009 01:29:07
re: How to Reboot, Reformat, and Restore your Zune device

hello,

i have a problem with my zune...i was watching a movie yesterday and it just froze up for about 30 minutes then when it came back to life it had the screen about calling support. i let the battery run down until it died and then recharged it..(did not know about the reboot until i read this) when i hooked the zune back to my computer to recharge the screen showed charging then a few minutes later the zune reboot screen came on but along with it a noise sounding like scraping and clanging came from inside the zune...it is a 120 halo edition...any ideas what this might be??? i tried to call the 800 phone number and got some stupid party line. problem is i am in Iraq and have mailed my box home along with the serial # so i cant put in a service request...rebooting the machine does not correct the issue...any and all advice would be greatly appreciated
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Join Date: 9/15/2009 17:20:42

Posts: 1
9/15/2009 18:06:03
re: How to Reboot, Reformat, and Restore your Zune device

I have an 8G Zune. I cannot get it to reboot. It just goes back to the main menu. The touchpad is not working you cannot scroll using it. You can not select music videos or anything on the menu. You can not select a song you want hear either.

The back key and play pause keys work. You can see the shuffle and sound icons on the screen and you can see what song is playing. It odes not let you select the song you want to hear.

I'ver tried all of the reboot process nothing works. Any suggestions? Help!

 

gu12

 
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Join Date: 12/8/2007 20:43:37

Posts: 10,130

V
9/16/2009 02:37:28
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
Bumping this for the new HD owners... Note that Matt has updated it!
(Thanks, Matt!  And recovery mode is an excellent addition.)
 skipdeez wrote:

I find that many sync problems can be fixed by simply rebooting the device, reformatting it, or reinitializing it. Here is a list of the device commands for both V1/V2 and Zune HD devices. Try these actions first if you are having a problem with syncing to your Zune device.

 

Reboot:

Zune HD: Press and hold power button (button on top of the device) for 10 seconds

Zune30/4/8/16/80/120 Devices: Press and hold the Back button (<-) + Up on the directional pad at the same time

 

Format Device from the Zune software (All devices):

Go to Settings > Device > Sync Options > Then click the "erase all content" button.

 

Sleep Mode:

Zune HD: Press the power button once

Zune HD: To power off, hold the power button for 3 seconds then pull down on the screen saver

Zune30/4/8/16/80/120 Devices: Press and hold Back + Down

 

Initializing and formatting your Zune HD Device:

To Initialize/Format - Reboot device (turn the device completely off) then when turning the device back on hold the home (center) button and media button(on the side) at the same time. This will delete all content off of the device and allows firmware reinstall.

To enter Recovery mode – Press and hold the power and media buttons for 15 seconds. The device reboots into Recovery mode (content is not erased, allows for firmware reinstall). This is a good option if you want to keep the content on your device, but reinstall the firmware.

 

 

Formatting and reinitializing your Zune30/4/8/16/80/120 Devices:
To perform the following, you must first reboot your device (hold the back button and up), and then when the screen goes black, hold the corresponding buttons until the process begins.  (“OK” refers to pressing the center of the D-Pad/Z-Pad.)


Clear Content (Format from Device) – Clears all media content from the device, but leaves the firmware intact.
                V1 Devices (Zune 30): Press and hold Back + Right + OK
                V2 Devices (Zune 4/8 and 80): Press and hold Back + Play/Pause


Initialize Disk – Removes the content and the firmware.  Device will be inoperable until connected to a PC so new firmware can be installed.
                V1 Devices (Zune 30): Press and hold Back + Left + OK
                V2 Devices (Zune 4/8 and 80): Press and hold Back + OK + Play/Pause
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Join Date: 9/19/2009 02:06:06

Posts: 2
9/19/2009 02:08:42
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
i rebooted now i cant connect my zune to my computer...i downloaded all the new things and i still get then C00D11CD error any ideas?
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Join Date: 9/19/2009 11:47:20

Posts: 3
9/19/2009 12:00:19
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
 MistaBaloo wrote:
i rebooted now i cant connect my zune to my computer...i downloaded all the new things and i still get then C00D11CD error any ideas?


Downloaded the new 4.0 Software version, too. From there on my ZUNE 80 wouldn't connect anymore.  Formatted the device but still no connection. First it kept telling me the C00D11CD error message, now that I did a system restore on my PC to get the old software version 2.1.888.2 back, the software tells me that no update is available for my device and I should try later.

Now that I have the old 2.1.888.2 software back, the system doesn't even update it to the 4.0 automatically either. It just shows me that my software is up to date.

If I connect the device as it is instructing me to, the software shows a pop up telling me:
"UPDATE UNAVAILABLE  Your device needs an update. To continue, please make sure you're connected to the internet. If you're connected and the device doesn't update, please try again later."

I've kept trying this for 2 days now, nothing. The player itself was working fine until I downloaded the new 4.0 software. Now the device is formatted, empty, and even the old above software doesn't recognize it.  Can't name or rename the zune for the same reason.

Please help if there's anything else apart from the stuff already mentioned here.

Thanks ;-),
Nick
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Join Date: 2/9/2008 07:34:37

Posts: 9
9/20/2009 00:55:15
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
THANK YOU SO MUCH
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Join Date: 9/24/2009 23:29:21

Posts: 1
9/25/2009 00:18:20
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
My zune 8 GB will not turn on and when i plug in charger to USB, it does not even detect. it is totally dead. Any suggestions?

kathy
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Join Date: 1/3/2009 00:49:32

Posts: 1
9/25/2009 07:33:22
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)

Every single time I connect my Zune 30 to my laptop using the Zune USB cable, my PC prompts me to add new software. I did the update to my software but my player is not updated and I have tried to "format" "reset" the player many times!!! It now has NOTHING on the player and I can't seem to get the darn thing to connect to my PC to sync it!!!!! I'm ready to throw it against the wall!!! HELP PLEASE
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Join Date: 12/21/2008 05:00:42

Posts: 1
9/26/2009 10:28:18
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)

Thanks skipdeez! I'd always thought that "sleep" was the same as reboot, and you just saved me from having to send my 120 in. Again, many, many thanks!

~Éamon
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Join Date: 12/8/2007 20:43:37

Posts: 10,130

V
9/26/2009 14:35:19
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)
 new MJ fan wrote:
My zune 8 GB will not turn on and when i plug in charger to USB, it does not even detect. it is totally dead. Any suggestions?

kathy
make sure you give it plenty of time connected to the charger before you declare it dead.  If the battery got very, very low it can take maybe up to half an hour to get enuff power to even indicate that it is charging.  
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Join Date: 9/29/2009 07:45:53

Posts: 1
9/29/2009 08:07:49
re: Device Commands - How to Reboot, Reformat, and Restore your Zune device
I reinitialized it [erased all data (music, vids, etc) from zune, right?] but whenever i attempt to restore the device firmware, error code C00D124F appears and says that i haven't got enough space on my zune to sync when i know good and well that there's 120 GBs of free space. Moreover, i couldn't access the media on my zune to delete it if i wanted to! Help! I just got this thing a week ago! Very pissed.
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Join Date: 9/30/2009 01:46:25

Posts: 1
9/30/2009 01:50:48
re: How to Reboot, Reformat, and Restore your Zune device (Now Includes Zune HD)

I've  done all this stuff a few times now and it still wont sync all my music.  So what can i do now?
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