error code c00d12ea

 TheCthulhian wrote:

The software trumps any WMA or downloaded content with any MP3 conteent, so the moment it believes you have the MP3 of a track it trumps all other types of files. It is also something that is being looked into.

At no time was I saying this is all the labels fault, but it started there with them saying we do not want people re-downloading any non-DRM content, period. To change this requires people very high in Zune and Microsoft talking with the labels to get permission to allow it for specific reasons.

Any downloading error can be caused by the ineternet, the Zune Client, the customers PC and many other reasons. Bad content is another issue that gets effected by this as well. You buy an album but the MP3 audio is for a completely different artist, or skips.  All of these are the reasons we are pushing for a change to this, but it takes time.

Even for testing I have to have multiple accounts to verify if an MP3 is fixed or not.

I know it is frustrating, but we are working to get some resolution to this.

Please explain when you told us about this rule change? I have over $100 in Zune music i can no longer get to becuase of this hidden rule change. I too bit the bullet, got zune pass just to work within your 'glitch' and guess what, still no song download. I HAVE TO USE MY SISTERS IPOD TO PLAY DECEMBERISTS BECAUSE OF THIS. doesn't that make your skin crawl zune team? I would put this one at the top of your open issues list. Unhappy

 st0icr4ven wrote:

 Juravieal wrote:

Having the same error as everyone else here. Purchased an album a year or so back. I have since completely rebuilt my computer with all new hardware, and lost the all previously downloaded items due to the hard drive crash. Unable to download the album back. Yay.

If they are mp3s you are out of luck as you can't redownload mp3s as another user and zune team member have stated.

THis was not always the case. MS slipped in some new rules on us. WHY ON EARTH WOULD WE RELY ON ZUN 'RESTORE' IF WE KNEW AHEAD OF TIME that this huge issue would pop up. BUZZ KILL

 twistedneck wrote:

 st0icr4ven wrote:

 Juravieal wrote:

Having the same error as everyone else here. Purchased an album a year or so back. I have since completely rebuilt my computer with all new hardware, and lost the all previously downloaded items due to the hard drive crash. Unable to download the album back. Yay.

If they are mp3s you are out of luck as you can't redownload mp3s as another user and zune team member have stated.

THis was not always the case. MS slipped in some new rules on us. WHY ON EARTH WOULD WE RELY ON ZUN 'RESTORE' IF WE KNEW AHEAD OF TIME that this huge issue would pop up. BUZZ KILL

the Zune Marketplace used to be WMA only.  The restore feature WORKS for WMAs so long as you have not exceeded download limits and such.  This has ALWAYS been the case.

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Hold your breath someone is about to tell the greatest lie EVER!

You can add me to the list of people getting this error. I just purchased Lady Gaga's "The Fame" and cannot download tracks 1, 2, and 9. My internet connection has been cutting off randomly so Zune thinks I downloaded the songs entirely but I did not. Oh well, there are alternatives to getting these three songs from download services.

k zune and record companys are really starting to errk me.  before my hdd crashed on my computer i got the error with song i downloaded and the file went bad now i cant even restore these new songs on my new computer. that is some bs.  look if people are paying for theses songs legally why do we get a harder time than thoses downloading illegally?  we are playing by the rules.  i am about to stop giving them money and just start burning other peoples cd's again.  i am not paying to burn it and not paying that person so guess what and i can reburn it when ever i want.  we the people pay your checks stop giving us flack.  and understand crap happens and we made need to restore. hell i dont have a user name and password for nothing.  if my restore disc from dell goes bad they send me a new one. if i buy a bad cd from wal mart hell they even give me a new one.  i can let the whole cd burn it scratch it and take it back and get a new copy.  but i cant redownlade a whopping 75 songs cause my computer crashed?  hell you cant even repurchase it so what money are you making there nothing.  hell i can go on my xbox 360 and redownload stuff i downloaded.  fix it i want my music i payed for.  it would be different if it was free.  you dont get stuff like this when you are a p2p company.  economys not that great so if i spend my 20 bucks to get some tunes those are mine. now i see why nine inch nails said f-it i dont need record lable they have to many fingers in the pot and are slowly ruining the enjoyment behind it. in short i want my music back.

mp3s are pretty cut and dry.......one time downloads only, WMAs allow up to five downloads.  If the WMA is removed again it is NOT because of the ZMP it is SOLELY becasue of the RECORD COMPANY.  That is it, they are the ONLY ONES at fault.  Well actually that is untrue.  If you are not backing up the product you buy and that product that you are allowed to burn is not backed up and it is somehow lost or damaged that is your fault.  If you as a consumer do not want to take responsibility for your purchase and ensure that if something unforseen does happen you'll have a copy of it later on don't come here and complain about it.

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Hold your breath someone is about to tell the greatest lie EVER!

While the MP3 policy is pretty cut and dry, the part that totally baffels me is that I cannot repurchase the MP3.  Yeah sure I failed and lost my purchase and that's totally my fault. If I lose a physical CD I can go buy another one but I can't buy another digital copy? It makes no sense at all.  So either I can go buy the physcial CD, hey at least it's a backup copy that I failed to make the first time, or if it was a single track I might resort to illegal methods which I, in a purely metaphysical sense, feel I'm being forced to do by poorly thought out policy. So by attempting to combat piracy, they encourge it in a way.  Just my worthless 2 cents...  Funny that the only thing I have to complain about is that I can't give them more money for something I already gave them money for once before.  Sorry sir, we don't like money more than once.  Keep your money and please don't dare buy our product more than once.  Now move along...

that not being able to buy again from what I understand is actually a bug and not how it is actually intended.  Also from what I understand the Zune Team is working to solve this issue as it effects Zune Pass items as well because mp3 always trumps wma.  In the software if you had the mp3 item and no longer are able to play it for whatever reason and you have a Zune Pass you cannot download and play the WMA version.

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Hold your breath someone is about to tell the greatest lie EVER!

This is just ridiculous, not being able to re-download MP3's that I purchased. I lost 35 MP3 songs recently, and now I can't restore them. Is this stated in the terms somewhere? There should be a warning shown to the user in the software, stating these terms. On XBOX Live, I can re-download anything I purchased.

Furthermore, there should be an EASY way to IDENTIFY purchased MP3 songs, vs other songs. Searching through a large collection, just to find these purchased songs is ridiculous. Yes, I know there is the "purchase history", but if you have hundreds of purchased songs, it is tedious to find them and make backups. It is even more of a problem, when you add your own ripped CD's into the Zune software. There is no way to tell what the USER ripped, and what was downloaded from Zune Marketplace.

There should be an easy ONE BUTTON Click-to-backup purchased MP3 songs. The software should be smart enough to find these songs, and then back them up. I shouldn't have to waste valuable time scanning my collection to do it manually.

I am CANCELLING my subscription, effective immediately, until these issues are fixed. I'll listen to my own CD's in the meantime.

You mean the mp3 icon on the album is hard to see?  Is right clicking on a song to view it's properties hard to find as well?  The ZMP is NOT XBL, XBL does NOT offer music and all of it's vidoes are DRM, ALL OF THEM.  There is a reason mp3s are one time download only items as they are DRM free (which means they would be open to abuse by users who wanted to distribute them or sell them for their own gain).  Go right ahead and cancel your subscription, it's $10 to $20 a CD and only $14.99/mon for a zune pass with 10 free song credits.

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Hold your breath someone is about to tell the greatest lie EVER!

I've found that songs are no longer available on Marketplace and therefore will not work on Zune or be able to burn them.  Rediculous!

 ronkat wrote:

I've found that songs are no longer available on Marketplace and therefore will not work on Zune or be able to burn them.  Rediculous!

Then you obviously do not own the songs.  That only effects Zune Pass items not items you own.  The media companies control the content on the Zune Marketplace NOT MS, they can add content or take content off at a time of their choosing with little to no say by MS.

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Hold your breath someone is about to tell the greatest lie EVER!