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Friends and the software

Started by SixEasySix at 10/18/2009 01:07:05. Topic has 67 replies.
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Join Date: 10/9/2008 16:33:22

Posts: 6
10/18/2009 01:07:05
re: Friends and the software

I too have added friends recently and they do not show on my computer but I can see them on the website.  I have tried everything that I know to try and remedy this but can't.  Any suggestions?

 

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Join Date: 10/9/2008 16:33:22

Posts: 6
10/18/2009 01:13:13
re: Friends and the software
If you uninstall it won't you lose all your information.

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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/19/2009 16:58:35
re: Friends and the software

Thanks to those of you who tried the clearing local cache stuff for us; that narrows down the problem. We're still looking at it. We know the problem is related to your machine or possibly your ISP somehow (because when we view your friends in the software, we do see all of them - it's just that they're not showing up on your own machine). 

Anyway, still trying to understand this; it appears that everything in our control is working as we expect it to, which means we're now wondering whether the people experiencing this problem use a particular ISP or are from a particular region of the country? (For example, if you're all from the northeast, it's possible that our caching system has a problem with the servers that handle the northeast, etc)

If you want to post this info for us - where you are, what ISP you use - that could help us. You can also send it to me or didgeritom (a tester on my team) via an inbox message if you'd prefer to be more private.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 11/16/2007 21:21:12

Posts: 5
10/19/2009 19:20:52
re: Friends and the software
Jessica, I am also having the same problem with a friend not showing up in the software.Now my play counts are not changing in the software.Two different numbers zune.net (15,077) software (15,024) and it's been about 24 hours.I didn't have any problems adding friends before the upgrade.
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Join Date: 10/20/2009 00:02:42

Posts: 1
10/20/2009 00:16:15
re: Friends and the software
Same problem. The software only shows my xbox360 friends and none of my friends with only zune profiles.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/20/2009 15:55:11
re: Friends and the software

In 4.0, we made changes to how we cache data to improve performance; that's likely why you didn't see this happen before 4.0, but do now.

We're still looking into it.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 6/10/2008 22:56:49

Posts: 6
10/21/2009 01:09:51
Re: re: Friends and the software
Hello, I am also seeing this issue.  I noticed it shortly after the Zune HD came out.  Another friend who has a ZuneHD (I have a Zune 80) isn't showing up in the software, but we do see each other in the social.net

We are both in Canada and on Shaw Cable for ISPs.
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Join Date: 10/21/2009 02:30:05

Posts: 4
10/21/2009 02:33:07
re: Re: re: Friends and the software

Ditto on the friends failing to sync. I'm using a Zune HD, in New York, on Time Warner.

Living in my headphones.
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Join Date: 11/16/2007 13:48:39

Posts: 3
10/22/2009 21:21:53
re: Re: re: Friends and the software
Hello, im having the same issues. added about three friends and none of them show up. Im in cenral texas.
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Join Date: 11/15/2007 01:51:51

Posts: 1
10/23/2009 05:11:34
re: Friends and the software
I have this issue. I have 2 friends (hey I don't socialize much Sad [:(] ). One was added prior to 4.0 and he shows up on the web page and in the software on my desktop. The other was added recently and after 4.0 was released and only shows up on the web page. I am in the NW USA near Seattle and use Comcast as my ISP.
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Join Date: 2/4/2008 00:19:06

Posts: 32
10/23/2009 20:44:10
re: Friends and the software
Comcast here too, and my friend was also on comcast. I tried purging my browser history, I tried rebooting the software, os, booting zune from another computer, and none of it had an affect.
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Join Date: 9/18/2009 00:56:05

Posts: 2
10/25/2009 01:35:47
re: Friends and the software

I've been having the same problem.  However, I installed my Windows 7 today using a clean install instead of upgrading....all the friends I added are now there.

Wayne
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