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Friends and the software

Started by jetherealz at 10/13/2009 16:42:02. Topic has 67 replies.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/13/2009 16:42:02
re: Friends and the software

I think the problem is how we cache the data; I know it it supposed to be cached for hours, not days, but it seems like it's not refreshing.

To those of you who have friends who show on the web, but not the software: have you tried closing/reopening the software (not minimizing to the task bar, but closing completely)? And have you tried the magic reboot?

I am still looking into this on my end, but I think one or both of those things should force your new friends to show in the software.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 12/6/2007 03:43:59

Posts: 13
10/13/2009 17:00:03
re: Friends and the software

Actually yes, i tried uninstalling it and doing that magic reboot thing that another friend told me

to do but nothing on my end, still nothing.
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Join Date: 10/13/2009 21:08:56

Posts: 1
10/13/2009 21:11:25
re: Friends and the software
I'm in the same boat.  On the first day I installed the software, 4 friends appeared.  I recently added a 5th and they show up in the web version but my local social on the computer.  Also have tried rebooting/closing app on my end with no luck.
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Join Date: 11/29/2008 09:58:31

Posts: 6
10/13/2009 22:41:28
re: Friends and the software
On both of my computers, I closed the software and opened it up again. I restarted both of them as well and still not showing up on both of them. I'm still missing people on my friends list on both of my computers. On my laptop, I'm missing 25 people. On my desktop, I'm missing about 32 people. Friends list is showing in full on my Xbox 360, Xbox.com, and Zune.net.
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Join Date: 6/23/2008 16:32:20

Posts: 24
10/13/2009 23:45:06
re: Friends and the software
I've been having the same problems i even re add the friends and still nothing on the software its been about 5 days or so for me
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/14/2009 18:26:13
re: Friends and the software
We're trying to figure it out. A tester on my team has contacted some of you privately for more information - we'll post back when we know more.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 9/23/2009 13:14:17

Posts: 3
10/15/2009 10:48:38
re: Friends and the software

Same problem for me... i sent a request they accepted, and now I show in their social but they don't show in mine.

I can see them on the web zune. If i look up there profile in zune social I can see that they have me as a friend and I can leave a comment etc.
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Join Date: 12/7/2008 09:18:24

Posts: 2
10/16/2009 01:21:56
re: Friends and the software
Count me as another victim of this little bug. My friend accepted my invite last week, and despite reboots and clearing caches, he only shows up on the website, not in my software.
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Join Date: 11/13/2007 21:24:55

Posts: 2,707

M
10/16/2009 16:54:37
re: Friends and the software

Okay - can people experiencing this issue try this, and report back whether your friends appear?

-- Close the Zune software

-- Open Internet Explorer

-- Go to Tools --> Internet Options

-- Click "delete" under Browsing History

-- Delete all temporary internet files and cookies

-- Open the software, look for your friends

This will help us determine if it's a problem with local caching (in the software) or in our service. Like I said, we haven't been able to reproduce it here in our test team, but we're still trying.

 

thanks.

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

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Join Date: 10/17/2009 18:11:34

Posts: 1
10/17/2009 18:14:22
re: Friends and the software
I requested someone over a week now and neither one of us is showing up on our software.  It is on the web.  What is wrong?
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Join Date: 11/13/2007 11:52:18

Posts: 12
10/17/2009 18:33:46
re: Friends and the software
Okay,

Deleted browser history and temporary internet files and cookies.
Still no-go on updating my friends list on software side.

Hope this helps.
Thanks for the info:)

Will keep an eye on it if anything changes to let you guys know.
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Join Date: 5/9/2008 03:28:20

Posts: 712
10/17/2009 19:00:03
re: Friends and the software
I have the same issue and did what you asked us to do still no difference.  My friend that I added over a week or so ago shows up on zune.net but not on the software. I'm stumped... I just figured that there was a bug in the software...becauase I added someone else about a month ago without any problems... Just keep us updated on when it gets resolved and if we need to do anything. Thanx!

....you have to wake up to make your dreams come true....
               
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