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Zune HD screen issue - 3 white lines across the screen

Started by IamOccamsMonkey at 9/27/2009 07:51:22. Topic has 23 replies.
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Join Date: 9/27/2009 07:48:59

Posts: 4
9/27/2009 07:51:22
re: Zune HD screen issue - 3 white lines across the screen

Same issue here. One blue line, one black line about 5 pixels from the bottom of the screen in Portrait orientation. For kicks I reinstalled the firmware, to no benefit. I wanted to take it back to BestBuy but they are out of stock everywhere around me. So I guess off to service it goes.
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Join Date: 11/13/2007 17:50:17

Posts: 234
9/27/2009 14:05:29
re: Zune HD screen issue - 3 white lines across the screen
They'll give you a gift card or cash I'd think.   I'm sure someone has a zune hd somewhere for new sale.
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Join Date: 11/17/2007 05:52:54

Posts: 27
9/27/2009 23:04:28
re: Zune HD screen issue - 3 white lines across the screen

I was having problems getting the remote to work with the dock. Then my Zune HD went into brick mode. I called customer support and after a disrepectful amount of time convincing them that it didn't work, they are sending me a shipping label. I was told a week to 10 days before they can send it back fixed or replaced. I am kind of dissapointed in what I have been reading here. The Zune HD seems to be very delicate and prone to problems.

I still have my trusty 80Gb though. Maybe I should ask for a refund and be done with it.

 

 

I have altered your music, pray I do not alter them further! ZUNE
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Join Date: 10/1/2008 22:08:34

Posts: 598
9/28/2009 03:56:08
re: Zune HD screen issue - 3 white lines across the screen

Can't you print the shipping label online to save time?  It's not the point, I know.  But saving 2 days is better than nothing.

My Zune 30 is not only still having a good run, but it's now grown up into a Zune 60 running for twice as long of a run..
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Join Date: 9/26/2009 18:24:14

Posts: 53
9/28/2009 05:48:37
re: Zune HD screen issue - 3 white lines across the screen
 Hking9733 wrote:

I was having problems getting the remote to work with the dock. Then my Zune HD went into brick mode. I called customer support and after a disrepectful amount of time convincing them that it didn't work, they are sending me a shipping label. I was told a week to 10 days before they can send it back fixed or replaced. I am kind of dissapointed in what I have been reading here. The Zune HD seems to be very delicate and prone to problems.

I still have my trusty 80Gb though. Maybe I should ask for a refund and be done with it.

 

 



Why are you giving up so easily? You might have simply got a lemon. Too bad you didn't get it from Best Buy or another local store with an extended warranty so you wouldn't have to deal with the shipping nonsense.

The Zune HD is like any other expensive gadget, things happen but it's not a reason imho to throw up your hands over it. Be patient, get a new dock or simply do not use your Zune HD with the dock until a new update. :)

Zune HD 16gb
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Join Date: 9/27/2009 07:48:59

Posts: 4
9/28/2009 20:22:48
re: Zune HD screen issue - 3 white lines across the screen
 Hking9733 wrote:

I was having problems getting the remote to work with the dock. Then my Zune HD went into brick mode. I called customer support and after a disrepectful amount of time convincing them that it didn't work, they are sending me a shipping label. I was told a week to 10 days before they can send it back fixed or replaced. I am kind of dissapointed in what I have been reading here. The Zune HD seems to be very delicate and prone to problems.

I still have my trusty 80Gb though. Maybe I should ask for a refund and be done with it.

 

 

 

As far as I know, the remote doesn't work to navigate on the dock unless you're exporting video to another source. Which is sad because I can fully see the HD from my bed and would love to be able to navigate, but all I can do is pause/volume up/volume down/ and power off.
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Join Date: 10/5/2009 23:15:36

Posts: 1
11/7/2009 04:28:22
re: Zune HD screen issue - 3 white lines across the screen
Yup, my zune hd original started doing that on tuesday. It really is not cool. I called warranty and I sent it off the same day and now i am waiting for my replacement.
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Join Date: 7/25/2009 06:17:24

Posts: 18
11/7/2009 07:08:34
re: Zune HD screen issue - 3 white lines across the screen
Same issue here...Zune sent back for repairs today.  This appears to be a wide spread problem.  
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Join Date: 11/9/2009 16:55:42

Posts: 2
11/9/2009 21:16:18
re: Zune HD screen issue - 3 white lines across the screen
Ya, started with 3 lines, by now it's like 13, It sucks that they won't repair it, since I live in Canada
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Join Date: 7/25/2009 06:17:24

Posts: 18
11/10/2009 05:41:49
re: Zune HD screen issue - 3 white lines across the screen

 ElishaWiebe wrote:
Ya, started with 3 lines, by now it's like 13, It sucks that they won't repair it, since I live in Canada

 

Elisha, this may be a dumb question, but did you talk to customer service?  If you haven't already, register your Zune on the Zune Originals website.  Then call and let them know you'll float the bill for shipping from and to your residence.  I'm pretty sure if you talk to the right person Microsoft will honor the warranty. 

   
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Join Date: 6/14/2009 19:22:09

Posts: 1
11/20/2009 01:13:20
re: Zune HD screen issue - 3 white lines across the screen
I have one line on mine that just appeared a few days ago. It's at the very top of the screen. No more lines have appeared yet and the one line disappears and looks normal after a few seconds. It only seems to appear when i pop up the unlock screen. Hopefully it wont get worse, but by the looks of it I won't be that lucky.
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Join Date: 7/25/2009 06:17:24

Posts: 18
11/20/2009 03:45:24
re: Zune HD screen issue - 3 white lines across the screen

 Irishbushido wrote:
I have one line on mine that just appeared a few days ago. It's at the very top of the screen. No more lines have appeared yet and the one line disappears and looks normal after a few seconds. It only seems to appear when i pop up the unlock screen. Hopefully it wont get worse, but by the looks of it I won't be that lucky.

 

I hate to tell you this but that’s exactly how mine started :(

 
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