Having troubles with the latest Zune setup?

If you’ve been experiencing issues with the latest Zune setup, please try the following resolutions:

 

1. You receive an error message with ‘RemoveDriver’ and result 0x8004003 or 0x8004005; You receive an error message with error code 0xE0000302

 

a. Open Windows Explorer and go to the Zune installation directory (by default, this should be C:\Program Files\Zune)
     i. Alternatively, you can use the start menu by choosing Start  Run and typing “C:\Program Files\Zune” and pressing OK

b. Find a folder named Drivers in the Zune installation directory and double-click it to open the folder

c. Find a folder named Zune in the Drivers folder and double click it to open the folder

d. Find a file named zune.inf and right click on the file

e. In the context menu that appears, select Install

f. Retry the Zune installation

 

2. You receive an error message with an error in the coinstaller

a. Open Windows Explorer and go to the folder C:\Windows\system32\Drivers
    i. Alternatively, you can use the start menu by choosing Start  Run and typing “C:\Windows\system32\Drivers” and pressing OK
b. Locate a file named wdf01000.sys, right click on the file and choose Rename
    i. If you are not able to see the file extension (.sys) after the file, you’ll need to enable file
    ii. Open Folder Options by clicking Start and then clicking on Control Panel
    iii. Double click ‘Appearance and Personalization’ if on Windows Vista or ‘Appearance and Themes’ if using Windows XP
    iv. Click the View tab and then, under Advanced Settings, clear the checkbox for ‘Hide extensions for known file types
    v. Click OK
c. Rename the file to wdf01000.sys.bak
d. You will be prompted about changing the file extension – choose OK
e. Retry the Zune installation

(more next post)

---

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

 

3.       You receive an error message after installation when running Zune for the first time: “Zune.exe .NET Framework Initialization Error: mscorwks.dll could not be loaded” followed by error message “Cannot connect to marketplace”

 

a.       Please download the .NET framework cleanup tool at http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip and choose to cleanup .NET Framework 2.0

b.      Reinstall the .NET Framework 2.0 from http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&

c.       Optional: verify the .NET Framework 2.0 installation by using the verifier at http://astebner.sts.winisp.net/Tools/netfx_setupverifier.zip

d.       Attempt to start Zune; if you still experience problems, please reinstall Zune software

 

 

4.       You are receiving messages that you cannot connect to Microsoft Update or a message informing you that a package is missing

a.       Download the complete installation package from http://www.microsoft.com/downloads/details.aspx?FamilyId=6136349F-2B32-4946-83B5-A09775531EF4

 

---

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

On first post the change the file name, Vista will not allow me to change .It said you need permissions  and the authetication window poped up and I approved and then it said it could not change it and after a few try agains I gave up for a bit and did the full with no luck. I dont think I got a .net error.  but i was getting a rollback error that I want to attemt not to do and package error which cam with a link to the full that i was using to instal zune with.

Im running vista enterprise.

Hi Jetherealz!

 

Thanks for the alternative. I thougt it was going to work in any of my both machines but it didnt.

I spent more than 20 hours by now trying to get the version 2.1 or 2.3 installed.

I tried all these:

Downloading the package all in one.

Reinstalling .net framework 2.0 and 3.0.

deleting entries from the registry.

Downloading again the installer 1.3 hoping to reinstall the old version ( and when it checks for updates it install the 2.3 version)

I always get the "removedriver" error.

And it mention the error is produced by difxapp.

So, i think it has to do with framework.

I tried to figure how difx works, but that was too much for me.

Hopefuly you can help me out.

Thanks so much.

Im so ready to dump this zune and go back to ipod...

you wont believe what i did.

I sold my ipod video as soon as zune went on the market and i spent 300 for my zune that i havent been able to use for the last 2 months.

 

I didn't get it to work install yet but i did install .net 3.5 and it installed the updates i wasnt able to install. I wish like Ive said in several other post that i could get the rename file thing to work its screwing up wmp and zune since ive started messing installing fixes and moving patches around. Wmp wont add the music from my music folders. I am assuming they are all wmv files since i went on a crusade to prepare for my zune experiance. I guess whatever file zune installs for wmv to run in it was removed whn it failed to install.

oh btw that remove driver fix doesnt work du to the fact that on failed install zune purges itself from the pc install and all (on windows update it also removes the installer from the pc)

keep on working on this and hopefully I wont miss the report when 2.3.1 come out so that i can sit in the warmth of the zune fire again.(yes I'm Nuts but who isnt)

edit:
 Id also like to note that thought the files purge ,they are still taking up space on my pc in a myserious temp folder since the one in appdata has no listing of zune and the one on c:/ drive is bone dry.

I have run into the same 0x80070643 error as a lot of people here while trying to install the Zune 2.3 software on Windows XP Professional. I had just uninstalled the previous 2.1 version (that was working fine) and then could not get the new version to install. I would consistently run into this error at approx 65% of the way into the install:

Installation Failed

Setup must stop because the required package 'Zune' failed to install.
Operation 'InstallDriver' has finished with result 0x80070643
Operation 'RemoveDriver' has finished with result 0x80004005
DIFXAPP: Rollback failed with error 0x2
Error Code: 0x80070643

I researched the forums high and low and tried EVERY single suggestion to no avail.
I've got all the Windows Updates. I've got the full 173meg Zune package file, I HAD the software successfully running on the machine. I uninstalled it while troubleshooting a marketplace issue (see below for that).

Well, after a lot of trial and error, I figured out what was going on and wrote a small program that fixes it. I am not saying it fixes it in all instances, but from what I have been researching, most people who are encountering this error are getting it at exactly the same point during the install that I have so odds are pretty good this is your solution too.

http://zuneprep.zapto.org - this has only been tested on XP and it immediately fixed my problem. It it works for you, excellent. If it doesn't, well, you probably have a bigger issue than just a few messed up files.

btw - the original issue I was troubleshooting was I was getting no images for anything on marketplace. Turning off graphic acceleration didn't work, clearing cookies/cache, usual troubleshooting, didn't work. A Winsock fix worked. http://socks.stufftoread.com

Thank you, and good night!

McD.

---

Hope this helps, McD. - http://zuneprep.zapto.org

Okay guys, thanks for reporting your issues. I'll ask the software team to have a look at this thread today and see if they have any ideas. One caveat: there's snow here today, and that means the entire Seattle area shuts down - so I'm working from home, I'm unsure who is working and who isn't.

---

Jessica Zahn, Zune Social Program Manager ~ This posting is provided as-is with no warranties, and confers no rights.

I am currently running Windows Vista, and when I try to install the upgrade, I get the following error...

"Installation Failed.

Setup must  stop because the required package 'Zune' failed to install

Error opening installation log file.  Verify that the specified log file exists and that you can write to it."

Error Code: 0x80070656"

Then it directs me to a link to download the software (which when i did and STILL got the same error).  Any ideas would be helpful.  I have tried almost everything in these posts! I am currently running 2.1.888.2.  I thought maybe it was a admin issue (but I am the only user on this PC and I am set up as an admin....)

 

Thank You ;)

jetherealz, any update on the zune software fix for the update . I hope you and the rest of the zune team are stil not snowed it. Just an addon if I didnt say it before. Im on a domain where I'm an admin with no editing permisions due to this being a school computer and they want me to keep from fudging up my hardware till I get out of school.

could that be a problem with the zune software as well. I think 2.0 installed fine on the said pc .  The help desk at my school does not support zune so it makes this a sore issue to get regimented if  your higher ups tell me the fixes above are the only alternatives when you get back to us .

this is a vista enterprise pc with all current updates.

i had the old zune program working fine and when i updated it installed fine but when i opened it it was all blury and i have no graphics i tried to delete the program then redownload it but it does the same thing do u know what i could do

Okay, I have wasted five hours of my precious life trying to get the software to work in Windows XP Home. I did all the things Zune support listed and what is shown on Microsoft update. Nothing. On my pc, the update starts to go and when it gets between 7-9%, it jumps to 100% and then I get this error message (Click on link below). It worked before when I used the original cd from the package but this update screwed everything up and I can't even load the original cd without getting this same error message.

http://i202.photobucket.com/albums/aa222/Crispix1965/ZuneError1.jpg

I have the exact same problem. Automatic update when I plugged my Zune in and during the install get the same "remove driver" "install driver" error code. I tried to uninstall all of the Zune software and reinstall from the original CD, but still the same message.

It appears that there are a lot of users with this problem. Has anyone figured this out?

I also tried the patch from the other forum post that "prepares XP" for the Zune update with no luck. This is very frustrating.