Zune Forums > community assis... > zune device har... > Cannot Install Zune Driver
Started by DBurleson at 11/17/2007 09:47:40 PM. Topic has 334 replies.
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Join Date: 11/16/2007 09:02:35 PM

Posts: 25
11/17/2007 09:47:40 PM
re: Cannot Install Zune Driver
 Goggles8Pisano wrote:

I have slightly revised instructions for trying to get UMDF working.

 

Save the commands below as CheckUmdfInstall.cmd, run it, and send the contents of InstallationStatus.log file that it generates.

Disconnect any USB media devices or mobile phones, etc.

Uninstall Zune and WMP and any Windows Media or FSDK Runtime.

Uninstall User-Mode Driver Framework (of any version)

Reboot the PC to make sure the uninstalls are complete.

Install Dorado, then WMP 11.  (Possibly try the reverse order)

Connect the Zune and see if it will install the driver.

 

 

My Zune software isnt working know at all, it shows up in add/remove but the programs not there like in the program files all it has is the subfolders es-es & es-fr
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Join Date: 11/16/2007 09:02:35 PM

Posts: 25
11/17/2007 09:50:57 PM
re: Cannot Install Zune Driver
 DBurleson wrote:
 Goggles8Pisano wrote:

I have slightly revised instructions for trying to get UMDF working.

 

Save the commands below as CheckUmdfInstall.cmd, run it, and send the contents of InstallationStatus.log file that it generates.

Disconnect any USB media devices or mobile phones, etc.

Uninstall Zune and WMP and any Windows Media or FSDK Runtime.

Uninstall User-Mode Driver Framework (of any version)

Reboot the PC to make sure the uninstalls are complete.

Install Dorado, then WMP 11.  (Possibly try the reverse order)

Connect the Zune and see if it will install the driver.

 

 

My Zune software isnt working know at all, it shows up in add/remove but the programs not there like in the program files all it has is the subfolders es-es & es-fr

 

&& in services it cant start user mode driver framework because "Error 31: A device connected to the system is not functioning"
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Join Date: 11/18/2007 04:21:06 PM

Posts: 1
11/18/2007 04:29:36 PM
re: Cannot Install Zune Driver
Anyone found a fix for this yet?

I am having the same problem and tried everything posted with no luck :(
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Join Date: 11/15/2007 12:02:30 AM

Posts: 8
11/18/2007 10:50:21 PM
re: Cannot Install Zune Driver
Has anyone even tried my method for a fix?  It takes care of the code 10 problem.  Open your eyes and look back in the posts!
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Join Date: 11/14/2007 04:15:34 AM

Posts: 5
11/18/2007 11:12:53 PM
re: Cannot Install Zune Driver
 Shoop Dah Whoop wrote:
1. Right-click My Computer
2. Click Manage
3. Click 'Local Users and Groups'
4. Double click Groups
5. Open up the Administrators group
6. Click Add
7. Click Advance and the Find
8. Double click on the LOCAL SERVICE user to add it to the Admin group

Ok these steps worked for me, if it works for anyone else let me know, thank god I found a solution finally.  If you have any questions let me know.


I don't see Local Users and Groups in Step 3.
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Join Date: 11/16/2007 09:02:35 PM

Posts: 25
11/19/2007 01:41:52 AM
re: Cannot Install Zune Driver

 Cramesta wrote:
 Shoop Dah Whoop wrote:
1. Right-click My Computer
2. Click Manage
3. Click 'Local Users and Groups'
4. Double click Groups
5. Open up the Administrators group
6. Click Add
7. Click Advance and the Find
8. Double click on the LOCAL SERVICE user to add it to the Admin group

Ok these steps worked for me, if it works for anyone else let me know, thank god I found a solution finally.  If you have any questions let me know.


I don't see Local Users and Groups in Step 3.

 

yea i dont see it either
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Join Date: 11/15/2007 12:02:30 AM

Posts: 8
11/19/2007 05:57:17 AM
re: Cannot Install Zune Driver
Are you using vista?
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Join Date: 11/19/2007 07:59:10 AM

Posts: 4
11/19/2007 08:05:20 AM
re: Cannot Install Zune Driver
Bump, having the same problem with it not being able to files. XP Home SP2, fully updated.
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Join Date: 11/16/2007 07:34:47 AM

Posts: 3
11/19/2007 08:08:28 AM
re: Cannot Install Zune Driver

Shoop dah whoop:

Yup tried that, same response as others don't see step 3. I have XP2.....

Someone tell me should I just give up. it's been a week and no solution.
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Join Date: 11/19/2007 07:59:10 AM

Posts: 4
11/19/2007 08:13:41 AM
re: Cannot Install Zune Driver
I seriously need to stop trusting Microsoft. Their products are so poorly made, first my 360 and now my Zune. I'm sorry, not trying to start anything I'm just a little annoyed to go through all this.
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