Zune restarts while listening to music.

I'm not here to make friends, just changes for the better. If I make friends along the way, it's a plus.

Zune 80 Original (Born December 2007)

 ThrashHead1991 wrote:

i remember dropping my Zune hard on the floor in my school way back in February, and now my Zune device doesn't respond to anything at all, it freezes up in the middle of a song, video, or picture slideshow....when i press Right or Left to go the next or previous song/video/picture, it just freezes up for awhile, and the length of the "ZuneFreeze" varies every time, sometimes it just freezes for like 2 seconds, and sometimes it freezes for about 3 minutes until it goes to the next item....and NOW, when I've reset the damn thing about 3000000000 times, i just cleared all the content, and it doesn't wanna seem to go at all, it just says "Cleaing contents. Please wait." and i have no clue wat to do

metadata fix, duplicate music fix http://forums.zune.net/133667/ShowPost.aspx

i remember dropping my Zune hard on the floor in my school way back in February, and now my Zune device doesn't respond to anything at all, it freezes up in the middle of a song, video, or picture slideshow....when i press Right or Left to go the next or previous song/video/picture, it just freezes up for awhile, and the length of the "ZuneFreeze" varies every time, sometimes it just freezes for like 2 seconds, and sometimes it freezes for about 3 minutes until it goes to the next item....and NOW, when I've reset the damn thing about 3000000000 times, i just cleared all the content, and it doesn't wanna seem to go at all, it just says "Cleaing contents. Please wait." and i have no clue wat to do

 BanjoDoje wrote:

 Peterson wrote:

Fantastic.  I am very glad to hear that.  Everyone else, please reply on whether or not you see this with the 2.5 upgrade.

I haven't finished reading from here (wasn't online for a couple of days) but I updated my Zune to 2.5 and I'm still having the restart problem - thought maybe it was fixed but about a half hour into playing, it restarted again.  I saw something about the backlight (which I have turn off after 15 or maybe 30 secnds) so I'll finish reading and find out what others are saying.  But as off right now, my Zune is still doing it (Lot #0643 - one of the very first ones - it is a replacement so I'm not sure if it's from the same lot but I'm assuming it is or the lot immediately following it because I bought my Zune just a few days after it was released and our local Staples got it - and it wasn't very long after I got it (MAYBE a month, possibly 2 but no more than that if that long!) that it stopped working properly and it wouldn't reset or reinitialize or anything so Zune sent me a replacement). 

I'll finish reading and see what others are saying and if the backlight doobie seems to be a problem solver, I'll try it.  I charge it every night anyway so it won't hurt to leave the light on.....I hope.

Jodi

This is the experiment we've been waiting for!!!!! If the backlight on thing doesen't work, It's a different issue causing the restarts!!!

i think the update fixed mine, only played a playlist 14 songs in lis,t no restart

Peterson
Zune Product Team
.: This posting is provided "as-is" with no warranties, and confers no rights :.

 Peterson wrote:

Fantastic.  I am very glad to hear that.  Everyone else, please reply on whether or not you see this with the 2.5 upgrade.

I haven't finished reading from here (wasn't online for a couple of days) but I updated my Zune to 2.5 and I'm still having the restart problem - thought maybe it was fixed but about a half hour into playing, it restarted again.  I saw something about the backlight (which I have turn off after 15 or maybe 30 secnds) so I'll finish reading and find out what others are saying.  But as off right now, my Zune is still doing it (Lot #0643 - one of the very first ones - it is a replacement so I'm not sure if it's from the same lot but I'm assuming it is or the lot immediately following it because I bought my Zune just a few days after it was released and our local Staples got it - and it wasn't very long after I got it (MAYBE a month, possibly 2 but no more than that if that long!) that it stopped working properly and it wouldn't reset or reinitialize or anything so Zune sent me a replacement). 

I'll finish reading and see what others are saying and if the backlight doobie seems to be a problem solver, I'll try it.  I charge it every night anyway so it won't hurt to leave the light on.....I hope.

Jodi

Back once again!!! My Zune played without restarting for over 8 hours continusly!!!! 2.5 keeps my Zune alive!!!!!

I have one of the Zunes that kept playing without resetting only if the backlight was set to "always on" This doesen't work for everyone! Those people probably have a differen't problem causing resets.

Peterson,

If you don't mind, I'd like to know what caused the restarts in general and why keeping the backlight on stopped them. It would be very interesting to find out!! My best guess would be a code spill over that was overwritten by the "always on" mode. Am I right???

Happy Zuneing everyone!!! CHEERS!!!

 Peterson wrote:

Thanks for the feedback everyone.  I am very glad that we have fixed the restart problems you are seeing.  Please don't punch.  It sometimes takes time to track down these types of issues.

Cheers!

I'll be testing my Zune tomarrow durring work with the backlight off to see if it restarts!! Instead of just complaining, I'm going to ask; Why hasen't there been any response from Microsoft until now? A simple "We care that you have a problem and we're working on it" would've stoped me from telling everyone I know not to buy a Zune. For awhile I've been trying to decide wether to get a XB360 or a PS3. Being completely ignored for over 4 months was the decider there!! (not to mention the Blue Ray player on the PS3) O well!! Live and learn!!

[Wo0o0o0o0o0o0o0o0o0o!!!!! 900 posts!!!!! Wow!!!]