setup tells you that you are missing a package?

if i have winxp sp2, but my internet is down, will the installation run or do i need more downloads from microsoft? does anyone have a list of downlads to have?

I've been working with the support site to install the Zune software 2.1 over the last two days. The error message would continually pop-up during "checking the computer" telling me I needed updates.  Last night I was scrolling through Zune Forums and found the user message below -- dated 11/13/07.   I downloaded the software, ran it, and the Zune software 2.1 successfully loaded.  Not sure of the relevance, but the first time I ran it -- with my Zune connected -- it failed. The second time I ran it -- with Zune disconnected -- it loaded successfully.  Note: I had no previous versions of Zune software on my XP SP2 machine.   I agree with earlier comments... Zune would destroy iPOD if they would get this install thing right, and give folks a choice -- download MP3's directly or use the Zune proprietary umbilical cord for accessing stuff from Zuneland.   Also, some hope for those still working to load Zune. My prior experience with MP3 players comes from my purchase of a 80MB iPOD. I never could figure out how to download that software, so 'Best Buy' had to eat it.  ********************************************************************************** 11/13/2007 setup tells you that you are missing a package?

If you've experienced problems installing the latest Zune software and setup tells you that you are missing a package, please download the following bundled installer. http://download.microsoft.com/download/4/5/7/4578afd6-a0b6-4724-89e5-ba9395ea6a6d/ZunePackage.exe 1. download package 2. run package to extract to your computer 3. go to directory that you extracted to, run startzune.exe 4. proceed with installation, following instructions

Ok Microsoft, when are we going to get some help with your buggy software? My family spent $400 on a Zune and accessories that are just sitting on the floor by my computer since your software does not work. There seems to be some kind of driver error since the messages Operation 'InstallDriver' has failed with result 0x80070643 and Operation 'RemoveDriver' has failed with result 0x80004005 appear every time I try to install the 166mb download package. This leaves an unrecognized device in the System Devices tab of Device Manager which must be uninstalled. Help us!!!

Hey, We're new to this, and my computer already has the xp sp2 updated in it and it keeps popping up saying that i need the 2005 or newer package.....?? can anyone help us please?

"Setup must stop because the required package failed to install"

This is the error message that I keep getting when I try to install the new Zune update. I installed it once before but then I did a system restor to try to get rid of another program and in the process it reverted Zune back to the old version and now I can't get the new version at all. Also some of my music has been misplaced and/or deleted from my computer. sigh... Can someone please tell me what to do to correct this issue? The music isn't a problem but getting my Zune to work properly is. PLEASE HELP!!!

i ve tried everyting to install this software but that installation failed message keeps showing up     i dont know what else to do  please HELP!

 itgetsnobetter wrote:

i did what it told me to do and went to www.zune.net/setup and i installed the software but when the software finishes downloading and it opens it says " SYSTEM UPDATES REQUIRED Zune software installation can't continue until you've installed one or more required updates. "This current version of windows media center isn't suppported. please ugrade your media center machine to 2005 with update 2 or later." http://go.microsoft.com/fwlink/?LinkID=101231 "   I've spent hours over the last couple days trying to find some magical download that i might have missed, and I still can't figure out what update I need to get my zune working.  I run XP Media Center Edition, would this make a difference?  I'm about one day away from trading this thing in for an i-pod, but I really want my zune :(

EDIT

i cant install zune installation failed always shows up

Hey, Cesarisok, I had this problem before, and did exactly what you had typed.  However, I am still unable to install the newer version of the software onto my PC.  I am getting this message:

"Setup must stop because the required package 'Zune' failed to install.                                                                                                               The older version of Zune cannot be removed.  Contact your technical support group.                                                                                      Error code: 0x80070643                                                                                                                                                      http://go.microsoft.com/fwlink/?LinkID=101253"

I have gone to the above link and it just says to do the same thing you had me do.  I need to figure out how to uninstall the older version of Zune (whereas I see it on my "Remove Software List", but I can't do it there either b/c it says), or I need to repair it.  I try to do either and it says a file called 'Zune.msi' is missing and not available as a network resource.

Please email me at spolak@cableone.net with any suggestions, other than restarting my PC from scratch.

Thanks, Scott Polak

Finally, Success!  In case it helps others...

 

The 166MB package initially did not work for me.  I continued to receive the most generic error message stating that installation could not continue, something to the effect of "you need to install a Windows update." I tried running Windows Update and it, of course, would not work.  It continually told me that I did not have Administrative rights on my own laptop.  YES, I DO!

 

Since MS support apparently won't tell you this, go to this link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;316524 if you're having this specific Windows Update issue.  For me personally, it was of course the 6th, and final, of the possible solutions listed on that support link that actually resolved the Windows Update issue.  Be sure to boot in safe mode in order to rename that folder, and don't forget to display hidden files and folders.  With that resolved I was able to check for updates.  Lo and behold, installing a single update enabled the Zune software package to install.

 

And what is this magic update that Microsoft couldn't just state up front was so necessary?  Windows Genuine Advantage!  Apparently the advantage is that I can now continue using the device I paid $250 for on the laptop I paid $1,000 for.  Thanks Microsoft!  FYI, I'm running a legitimate copy of Windows XP (came pre-installed on my laptop), and if Windows Genuine Advantage is so damn important to you people then say so in one of the error messages that I encountered during the last (wasted) 6.5 hours! Seriously, why didn't the Zune software installer tell me, "You need to run Windows Genuine Advantage to continue"?

 

And while I'm still fired up about this (useless flaming alert)....

Finally, to Microsoft, why do you force us to use your clunky, annoying Zune software anyway?  I hate to say it, but other than the limited wireless sync capabilities, the new software version is worse than the old one.  After a one time driver install, the Zune should show up in Windows Explorer, or My Computer, as an external storage device.  Period.  Kowtowing to the media companies and trying to eke out more profit by forcing people to use your download portal has killed the user experience with your product.  Wireless or not, let us drag and drop MP3's to the Zune like a hard drive and your hardware sales would annihalte the IPod within a year or 2.  There goes Apple's cash cow.  Few people would continue using ITunes at that point.  Is that not the endgame?  Seriously, are you intentionally trying to turn Apple into a viable competitor again to keep the antitrust dogs at bay?  If so keep doing what you're doing.  You've engineered an 800 HP car, and you've put a 55 MPH governor on it.  The baby steps toward unleashing the potential of this device are way past tiresome.

 

What a shame.

I have spent over 8 hours over several days trying to solve this exact same issue with no success. I finally called the support number and after an hour of talking to April and performing the same steps I have already performed, my issue was elevated to consulting where I talked to Brenda. She told me the result codes indicate an OS issue (XP Home SP2) and had me call Microsoft (they could not transfer the call). I call 866-234-6020 and they want to charge me to fix their software bug for their product!! Are they insane? I guess I should have gone the IPOD route like my daughter did. She has had no problems and there are a lot more accessories to choose from. To add insult to injury, April registered my Zune and told me my warranty expires 11/8/08 (the manufactured date) even though the device was purchased on 12/10/07. This gives me less than 11 months of warranty instead of the 1 year outlined in the product guide.

 Chump Change70 wrote:

 the boro wrote:

what is the problem you're having?

 

Zune Product Team

.:  This posting is provided "as-is" with no warranties, and confers no rights  :.

 

This is word-for-word the problem I am having both before and after using your fix.  I am installing on a XP SP2 machine.

 

Installation Failed

Setup must stop because the required package 'Zune' failed to install.

Custom Action 10:49:47.437: Operation 'InstallDriver' has finished with the result 0x80070643.

Custom Action 10:49:47.890: Operation 'RemoveDriver' has finished with the result 0x80004005.

DIFXAPP: Rollback failed with error 0x2

Error code: 0x80070643

http://go.microsoft.com/fwlink/?LinkID=101253

 

This is the exact same problem I am having. Is there anyone who knows about a fix for this???????