Zune 30 freezing issue - [Update and Resolution]

Matthew Arkin
Microsoft Partner

So I bit the bullet and wiped my zune.  It is now going on 20 minutes of "Clearing Contents".  How long should this take?

Since my laptop was stolen 2 weeks ago my music is lost but I would like ot still have a working Zune.

My device was not working for days after following the steps outlined by MS.  Yesterday I read a couple of posts that had you hit the Back button and left+center on the DPAD all simultaneously to format the drive completely.  If you do that after it has been drained and then right as the ZUNE startup screen comes up it will work.  It is like hitting F5 on a computer during startup to access a boot prompt.  Just follow the steps on the Zune.  The downside is that everything needs to be reloaded, including the software.

I did that yesterday afternoon and now it seems to be working fine.  I have my music back on it and am working on my movies; much better than waiting for MS to decide to replace it.

Hope this helps anyone that needs it.

 DJQuebert wrote:

I could be wrong, but... doesn't an expired warranty entail the same ending as a voided warranty?

Both mean that Microsoft doesn't have to account for that product. Like I said though, I could be wrong.

Yeah, thats what MS planned on with the Xbox 360s until the class action law suits started popping up.  Then they were forced to extend the manufacturers warranty. As I assume will happen here if the problem is not properly addressed.

 Lil Eclectic wrote:

Alright, I would love to do all that and get my Zune working again, but mine won't charge. I've tried draining it for 24+ hrs and charging with the AC adaptor. And when that didn't work I drained it for another 24 hrs and plugged it into the computer. Still no response. Is my Zune offically dead?

Sounds like a dead battery. You can replace it if you're up to it. All the draining and charging that Microsoft had us doing probably killed it. I've read of many people having the same problem after doing all that draining/charging.

I could be wrong, but... doesn't an expired warranty entail the same ending as a voided warranty?

Both mean that Microsoft doesn't have to account for that product. Like I said though, I could be wrong.

 josean99 wrote:

try this

if  your zune battery is all drain (no ! on the screen ) do the following: use the AC adapter and start to charge the zune. you will be seeing on the screen the battery logo with the power cord.  when you see the zune logo (when zune is booting up) Quickly press and hold Back + Left + OK (use your thumb to press Left + OK ) at the same time until you see a message in english, french and spanish. wait until you see a message that indicate to connect the zune to the pc. after that the zune is ready to reinstall the firmware and then sync time. in case that you miss the chance on doing the sequence drain the battery again and repeat. if you already opened the zune you can try to do the process just disconnecting the battery and doing the Press and hold Back + Left + OK if you don't have an AC adapter try connecting the zune to pc on then logon screen or with out zune software. good luck on that! sorry if any type errors but english is not my language.

Alright, I would love to do all that and get my Zune working again, but mine won't charge. I've tried draining it for 24+ hrs and charging with the AC adaptor. And when that didn't work I drained it for another 24 hrs and plugged it into the computer. Still no response. Is my Zune offically dead?

I am pretty sure that Microsoft is going to leave those of us in the dust who opened their Zunes, even though many people opened theirs BEFORE any representative or moderator said not to. They could probably care less about the small amount of people who still can't get their Zune to work... and when I say that I mean that they will probably not go out of their way to keep us as customers. Microsoft has many other forms of income, not just their mp3 players, that they can rely on. Plus, they know that most people won't want to switch brands because of personal preference. AND, they'll most likely go out and buy a newer model Zune ANYWAY if they end up being S.O.L. from opening their Zune, despite Microsoft's history of hardware/software failure.

So, keep getting angry at customer support. Keep trying to find other ways to fix your Zune. It won't really matter in the end because msot of us have already voided our warranty and Microsoft does not have to account for those people. If you opened your Zune and try to make the argument that they didn't say not to open your Zune until WAYYY after the fact, they will just tell you that you should have read the Terms of Use before opening.

In the meantime, while I'm waiting for the inevitable "Sorry, there's nothing we can do for those of you who have opened your Zune." I'll be shopping around for something else just in case.

 Richie Rich 70 wrote:

Well due to the late notice I got the screwdriver out and reset the battery when it was fully charged the lock screen was on and the zune wouldnt respond so I took it apart again and unplugged the hard drive and the clip broke now Im willing to pay for most of the repairs but shouldnt zune cover some of the cost due to the very late notice they gave everyone