ATTENTION: All of those experiencing freezes after the 3.0 update

 Link48010 wrote:

Okay, to the fist quote, what's the point of that post, are you trying to make enemies with people? Also as a fact check, Microsoft is based in Seattle, the zune is made using many parts from Toshiba (and in my opinion is most likely assembled in China): http://www.pocket-lint.co.uk/news/news.phtml/4489/5513/microsoft-zune-player-argo-pyxis.phtml
To the second quote, as I was aware, iPod owned about 60% of the market with Zune at about 5%. I suspect the different sources are reporting differently.

I was pretty confused about the point myself...

I probably got that number from the last Mac Keynote, which admittedly is going to be very favorable towards Apple. I'm glad if it's actually looking better than that for Zune. I could also have a bad memory. I think he was trying to make me feel stupid by pointing out there are many more Zunes out there than I think? Yes, there are millions of them, but still not in the sort of density for the wireless sharing to take off, especially when you consider you have to be within so many feet of someone (30 ft, off the top of my head?). It will only get better once that marketshare gets to 10%, 20%.... 50%? Dare we dream?

Anyway... let's stay on the thread topic shall we?

 In Graphite wrote:

 kingblind wrote:

"19 coworkers with Zunes? I can't find another person at the huge university I go to that has a Zune. Considering Zune has something like 2% marketshare that many people in one place with the same device is highly unusual."

Oh really, In Seattle, Wa ? Odd..  We make them here my friend.. Turn your Zune over and take a look.. 

Be careful of when you make a statement about someone or something of being highly unusual my friend. There are millions of Zune's in the world now. and the Northwest of full of Zunes. Discussion over. Let's get back to some civility.. It's just a darn music player.. Good Day.

You seem to have a knack for strategically giving details to seem clever. How was I supposed to know you lived in Seattle? Sorry I don't check the profiles of everyone who responds to me on the forums. My friend

Apparently Ohio is very different from the world you are describing. It still stands that +75% of the market is iPod, but hopefully Zune is going to take some of that Apple pie (really bad pun).

Okay, to the fist quote, what's the point of that post, are you trying to make enemies with people? Also as a fact check, Microsoft is based in Seattle, the zune is made using many parts from Toshiba (and in my opinion is most likely assembled in China): http://www.pocket-lint.co.uk/news/news.phtml/4489/5513/microsoft-zune-player-argo-pyxis.phtml
To the second quote, as I was aware, iPod owned about 60% of the market with Zune at about 5%. I suspect the different sources are reporting differently.

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The Zune is a good machine, so is the iPod, so is a toaster, what's your point? Zune 120.

 kingblind wrote:

"19 coworkers with Zunes? I can't find another person at the huge university I go to that has a Zune. Considering Zune has something like 2% marketshare that many people in one place with the same device is highly unusual."

Oh really, In Seattle, Wa ? Odd..  We make them here my friend.. Turn your Zune over and take a look.. 

Be careful of when you make a statement about someone or something of being highly unusual my friend. There are millions of Zune's in the world now. and the Northwest of full of Zunes. Discussion over. Let's get back to some civility.. It's just a darn music player.. Good Day.

You seem to have a knack for strategically giving details to seem clever. How was I supposed to know you lived in Seattle? Sorry I don't check the profiles of everyone who responds to me on the forums. My friend

Apparently Ohio is very different from the world you are describing. It still stands that +75% of the market is iPod, but hopefully Zune is going to take some of that Apple pie (really bad pun).

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 kingblind wrote:

1st off iPod's and Zune cost the same.. 149 to 149. That's the same price.. Also, comparing the iPod touch to a Zune is not a contest.. Serious, you can't compare the two. The Zune does not compare. (Here come the Zune Fanboy attacks)

I have a 8gb flash zune and just want to to work. We will see if that happens anytime soon. I really like the little guy.. I just wish I didn't have to reboot 4 times a day.

 Also, I am now up to 19 co workers with Zune's that all have the same problem. and yes, we are the Zune is breaking ALOT crowd.. (On my 3rd Zune.) Let the flames begin. Or can we just agree that I would be nice to hear from ANYONE at MS so we could get some sort of idea of how long the fix will take..

At what point did I say an iPod costs more? Oh, I didn't. And when was there even a hint about the iPod Touch? Any comparison I'm making is to the Classic, which is its more direct competitor. The Touch is a completely different animal: for one, it isn't for holding entire libraries of music, and it isn't focused on music discovery as it leans to a mobile web and multimedia experience. The Touch is a great device, if I needed one, I'd buy it.


Again, you don't make clear which problem you're having. If it's the particular issue this thread is actually about, then that isn't a surprise. I have it, everyone here has it, so your coworkers having it isn't big news. And you're saying you've had two Zune's that became completely non-functional, wouldn't turn on and no sound after reset? 19 coworkers with Zunes? I can't find another person at the huge university I go to that has a Zune. Considering Zune has something like 2% marketshare that many people in one place with the same device is highly unusual.

The only reason I'd flame you is for maybe being a little irrational and definitely putting words in my mouth, which is much more annoying than anything you could have to say about iPod or Zune. I'm a much bigger fan of logic and civility than any electronic gadget. I think you'll find most people here are the same way as well.

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 kingblind wrote:

You state: "while 99% of devices work perfectly." I have myself and 6 co-workers that have Zune's, We ALL have this problem.. I would hardly state that 99% of the people are not affected. It's more like 99% of the people HAVE this problem. MS has till December to fix this or I am buying an iPod. Is there no QC in the firmware process?

Also, you might want to inform your technical support staff that there is a firmware bug. They are useless at this point.. They just tell you to send it in for repair.

 

I also state: "It seems the specific issue in the OP is universal for 3.0" and the subject was the random hour+ lockups which don't appear nearly as universal. I think only 2 people out of 100+ reported they couldn't confirm the issue you're probably talking about and it was not stated as a fact in the first place, so don't quote me as if I did. So, actually, I do think the issue exists for users past 99% into the decimal. Please don't quote me out of context. Whether the two (temporary freezes on changing media and seemingly unfixable lockups) are manifestations of the same issue is impossible to tell. Regardless, these problems are not hardware issues and very correctable. They don't, like you point out, have to be sent in for repairs like an Xbox 360 with a RRoD, which one of my friends had to do recently. Resetting is a lot better than paying shipping and waiting a few weeks for repair.

 

I have a 5.5 generation Ipod which is the same as the current gen except for the case and a firmware that doesn't really add anything significant. Even with the Zune's occasional freezes, I still use it for all my media purposes. I use the Ipod for the one conceivable advantage (for my needs) it has over my Zune: as a very expensive portable hard drive. I'd rather wait a few months (maybe less?) than spend another $250 or $300 for something with the same or arguably less functionality, but that's just me. If Zunes were simply breaking I'd be a lot more sympathetic to the "I'm buying an Ipod now" crowd, and probably in it as well if mine failed. Fortunately, it's a solid piece of hardware and an exquisite piece of industrial design to boot (although I think the glossy redesign took that down a notch). I'm thinking of getting one of the flash models for my cousin for Christmas.

Yea, got a Zune 30.  I can confirm this >.<

Didn't need to test it to know that I'm having the same problem with my Zune 30; it freezes up when selecting a new song. In my usage it typically happens when a song is paused (not actively playing) when I try to go to a new song. I use my Zune at my weekly DJ gig, and it's really frustrating when it freezes up. Like everyone else, this never happened before the 3.0 software/firmware upgrade. I hope they'll resolve it soon.

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 DanVan2000 wrote:

 In Graphite wrote:

 DanVan2000 wrote:

 

 

Grammar. Use it please. That goes for everyone. :|

It's unbelievable that they did not fix this problem yet!

I'm having all the same problems on my Zune. I even re-formatted my Zune twice and re-installed the firmware 3.0 update three times.

Microsoft should give us the opportunity to choose which firmware version we would like to run on our Zunes!

That's the problem with Microsoft, releasing their software when it's not ready to be released!

Both my children wanted MP3 players for Christmas. I was going to get them the Zunes but after having this problem with the firmware I really don't want to spend my time fixing three Zunes.

FIX IT!

Is that better?

 

Yes, thanks. Remember, Spellcheck is your friend.

 Omineaous wrote:

I have one of the first model Zunes to come onto the market back two or three years ago and this update has bricked it. I am going to repeat this, BRICKED it. I experienced the glitch that was posted here while I was working and attempted to restart my player, that's when it happened. the screen flashed once or twice minutes later but the device now refuses to respond even when hooked up to my computer, which it is now.

I am very upset about this and want to know what I can do about it. I have tried the past two hours to restart the system of my Zune and it refuses to work again. Should I continue to post here or what should I do. It worked fine in all the time I've had it.

Edit: Two hours later of fiddling with it and it decides to boot back up. Thank you for the fourm's support.

 

There seem to be a lot of random firmware issues like this. It's unclear whether this is because of 3.0, something that has been building up since the beginning like a caching issue, or simply just totally random problems being reported while 99% of devices work perfectly. It could also be a combination of all three.

 

It seems the specific issue in the OP is universal for 3.0, although it'd be interesting to see if it also existed in earlier firmware but wasn't identified. I haven't had the hour+ lockup yet, hopefully I never will.

 

In the meantime, I'm predicting that since 3.0 added a ton of new features the next update will mostly address technical issues like this. I think part of the problem with the device side of development is that there isn't really a way (or doesn't appear to be) to get technical info en masse from the user base to identify bugs like in the software. If so, they'd have to primarily rely on in-house experimentation and specific reports from the forums, which aren't always perfectly detailed.