Just how long does it take for the repair center to return your item?

good luck they sent me back a different color brown..  and wont exchange it!!!!!!!!!!!

Theny have my zune for repair for 3 months now.  At the time of the request I was promised a 15 day turn around.  I call them every 3 days and I speak to the manager after teir 2 support. They still don't know when I will get my zune back.  If you have similar complaints email DEADZUNE@HOTMAIL.COM  He is putting together a case.  There is power in numbers.  Its really is not acceptable for them to keep the device so long when promised otherwise.

Update:

 

As soon as I get done typing my rant about thier customer service, the wife checks my status on the Zune page, and they have updated it to read "Sent to customer". I am not going to hold my breath till it actually arrives. Does anybody know where their repair center is located at?

microsoft should win an award for worst cusomer service ever. i went through everything with my 360 and the red ring of death and will probly do it all again with my zune. If its not realy important that you get it back asap then i recomend you just wait it out and itll get back to you.

 

a few things about their cusomer service:

1. the people you will talk to know almost nothing. they will tell you anything wether its true or not, or they may choose to say nothing.

2. escalated cases mean nothing more than your more likely to talk to someone who speaks english as their main language. it can also mean you have a higher up to *** to but not always.

3. if you ask to be escalated they will probly play dumb and have no clue wat your talking about. they have multiple levels and can put you through to any of them at any time.

 

and many more i dont have time to list. but those are a few reasons i decided to wait 2-3 months to get my 360 back.

I called them right when they opened up and spent almost a half an hour on the phone with them just so they can tell me that my case has been escalated due to lack of information and support level one. The escalated person I talked with said that they can do is to submit a request for information and see if they update their web page. Should only take four or five more days to see if they do and then I should call them back. I asked if they have a direct line for "Escalated" cases and she told me that they do not. I was advised that I will have to go through the phone maze again just to speak to her level again. I am very disapointed with them. They have had my zune for almost a month now and all they can tell me is that they know it is at the repair center and that is it. What a crock!!

I sent mine in and got it back in a little over 3 weeks. But I have to send it back in. The supervisor I spoke with said it will take less time now because they are settled at their new service center and they've worked out all the kinks with the switch over to FedEx. So it shouldn't be more than another week, if not, call and complain.

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Issues with your Zune? Write to: Microsoft Corperation One Microsoft Way Redmond, Washington 98052-6399

 Dark Reaper 001 wrote:

Has anybody else had to wait a while for their zune to returned to them?

You obviously haven't read The Twilight Zune.  You are not alone.  Good luck with your player.

 Dark Reaper 001 wrote:

When do I start the harassing phone calls to find out how much longer?

You haven't called them yet?
1-877-GET-ZUNE (877-438-9863).
http://www.zune.net/repair

I sent my Zune to be fixed about a month ago. I have not heard anything other than it has reached the repair center. Has anybody else had to wait a while for their zune to returned to them? When do I start the harassing phone calls to find out how much longer?

 

Thanks