Zune 30 freezing issue - [Update and Resolution]

 cquist wrote:

Yeah! What store? Customer service told me today that is not an option. They are sending me a box to return it. They also said I may not get the same one back and the contents will be erased. I dont care if it is pink and has gay porn loaded on it. Just send it back in working order.

It seems that Zune is already accepting repairs for all affected Zune 30GB devices. Better take the offer while it lasts. Hahaha! :) Is servicing free?

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Danes

Yeah! What store? Customer service told me today that is not an option. They are sending me a box to return it. They also said I may not get the same one back and the contents will be erased. I dont care if it is pink and has gay porn loaded on it. Just send it back in working order.

Mine corrected itself after draining the battery, plugging into my computer and THEN starting the Zune software... synced and I was on my way :)
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Same here. No problems so far since I got it going yesterday.

MS seems to be willing to replace my Zune now (after bitching with them for days) but they will not guarantee if the device I get will be new or refurbished but it will be a 30GB unit. The rep said they do have a supply of 30GB units to send out. After I told him I want mine repaired or replaced with a new unit he said they don't repair units only replace.

Same here.  Called support, and here was my experience:

First couple of minutes I navigated the voice-response tree until I got to an agent.  After some discussion (yes, I did all the recommended steps, and no I didn't open the unit...) they set me up with a return at no charge.  My unit is out of warranty, but they are making it right anyway because it's not anything I did.  Agent was friendly and to the point.  Not too much runaround or convincing required - a nice surprise.

They will be sending me a box for returning the unit, and in 9-15 days I will have a repaired or replacement unit.  I will have to re-sync my content, but that's no prob as it's all in my zune collection anyway.

On a scale of 1-10:

Zune freezing = 0
Support experience = 10

YMMV

 YBDad wrote:

I got both of mine working again.  Had to do the reformat and such.  Here are the steps I did to get it to work.

1. Let it run dead.
2. Hook it up to a charger, watch it until it starts to turn on and show the boot screen and hold down  Back + Left + Center.  Hold until it says to hook it up to your PC.
3. Remove the Zune device from the Zune software on the PC.
4. Hook up the Zune to the PC.
5. Follow the instructions to install the Firmware and Sync your Zune. This is just like I did when I first bought them.
   

Hope this helps.

I still like my Zunes better than the iPod, I do not like iTunes.  I have had several friends have many more problems than this with the iPods, and they had to take them to a service center instead of being able to fix it themselves.

YBDad

Thank You! Apparently my zune is working again...

Guys, I tried these steps a hundred times! It tooks forever to clear the contents on Zune and it died (battery was empty). I had to hold down  Back + Left + Center again between steps 3 and 4.

Good Luck!

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nels0n

mine has also froze...2x it was easier revive it the first time, but this last time i even let the battery run down and when i charged it back up....still stuck in the same place. this time i waited a day before i recharged it and it's working now.

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z3krash

My ZUNE 30 crashed like all the others.  I had to wait 4 days to get back to work to try any of the suggestions, which didn't work.  After 3 calls to Tech support with no results ( they basically told me the same thing each time), I reformatted my Zune and reloaded the software and all my media.  I had to resync my favorites playlist twice, other than that, it went well.  I can't believe that MS can't figure this one out.  (And I have had prior experience with Ipods freezing and crashing and having to be replaced.  Not to mention how scratched the older ones got.  No one is perfect.)

Mine corrected itself after draining the battery, plugging into my computer and THEN starting the Zune software... synced and I was on my way :)

 JSmokeDog wrote:

My step 4 "clearing contents" went on for over an hour so I disconnected the battery and imediately reconnected.  It booted right up asking to be plugged into a pc.  Great it is alive but I have lost hundres of mp3s that I have no time to re-search for.  Another nice kick in the balls from MS!  Good news is a local store knew about the problem and offered me a 120GB for $99 saying they could get reimbursed for the 30GB.  Now I can sell the 120 on ebay and buy a better product.

You mind telling what store?

DAY 7. STILL FROZEN.

I drained my for the umpteenth time completely and charged it. Zune logo and FREEZE. Thrillsville.

 

My step 4 "clearing contents" went on for over an hour so I disconnected the battery and imediately reconnected.  It booted right up asking to be plugged into a pc.  Great it is alive but I have lost hundres of mp3s that I have no time to re-search for.  Another nice kick in the balls from MS!  Good news is a local store knew about the problem and offered me a 120GB for $99 saying they could get reimbursed for the 30GB.  Now I can sell the 120 on ebay and buy a better product.