Malfunction | Zune.net

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Started by nightowl366 at 1/13/2009 20:25:46. Topic has 3 replies.

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nightowl366

Join Date: 11/1/2008 17:56:15

Posts: 5

1/16/2009 21:21:02

re: Malfunction

A failure seems to be the case. Alright, so is calling tech support my only option, and in that case, is it the device or software I should query?

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gr0mmet

Join Date: 11/16/2007 08:47:55

Posts: 3,098

1/13/2009 21:05:07

re: Malfunction

You can try restoring your device software, but you may be having a hardware failure...

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tbsteph

Join Date: 12/12/2008 19:32:10

Posts: 625

1/13/2009 20:37:11

re: Malfunction

Contact support? 1-877-GET-ZUNE.

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nightowl366

Join Date: 11/1/2008 17:56:15

Posts: 5

1/13/2009 20:25:46

Malfunction

Something happened today with my Zune for currently unexplainable reasons:

When I turned it on to play a song, it said something along the lines of "Cannot play because song is missing." Afterwards I turned it back on, and it is currently showing a Zune icon with an X on the screen, the number 5 in a circle, and says to contact support.

What am I supposed to do to fix this problem, and what is the problem to begin with?