Megan Zune Services Program Manager .:This posting is provided as-is with no warranties, and confers no rights:.
I will try this later today. I have been having problems with songs that I purchased that are still on the marketplace. Now, when I try to buy songs with my 10 freebies, I get an eroor that it can't be done but I still get charfed for the song.
After posting, I checked my purchase history and the songs I couldn't download were there. I clicked the download button and it worked.
See this post (pasted below): http://forums.zune.net/473916/ShowPost.aspx#473916
If you do the below and get in touch with Brand0r, I'm sure that team can help you.
Hello all,
The error you’re seeing is of interest to our team, but we need to gather more information on it. This will require you to install Fiddler and get a trace of what’s going on (described below), so we can look at it internally. It may look long and daunting, but it’s a pretty straightforward walkthrough and it would really help us in our efforts to help you.
You'll need to download and run a free tool on your PC.
Installing and Configuring Fiddler
Fiddler is a tool used for monitoring internet traffic. We can use it to gather more information on errors you may be seeing. Visit www.fiddlertool.com to install.
Once you’ve installed it, run it and then open Internet Explorer at a favorite web site. You should see a list of connections in fiddler similar to the following:
http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler1.jpg
The next step is to configure Fiddler to also decode SSL traffic.
In Fiddler, select Tools, Options and check the boxes:
· Capture HTTPS CONNECTs
· Decrypt HTTPS traffic
· Ignore server certificate errors
Note the highlighted areas in the box below:
http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler2.jpg
Next you need to configure Windows to trust the Fiddler Root Certificate.
Open a SSL site in IE like https://www.microsoft.com and you should see a page like the one below:
http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler3.jpg
Leave this page open and next start the certificate manager, select Start, Run and type “certmgr.msc”
You’ll see a window similar to the one below:
http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler4.jpg
Find under Personal Certificates the “DO_NOT_TRUST_FiddlerRoot” certificate and drag this to the Trusted Root -> Certificates folder.
You now have fiddler setup to monitor HTTP and HTTPs connections.
http://cid-390f118edc5ea612.skydrive.live.com/self.aspx/Public/fiddler5.jpg
This indicates that HTTPS connection monitoring is working. If you double click on one of the entries above with the HTTPS you can then inspect the contents of the web exchange.
1. Close all programs
2. Start fiddler
3. Start Zune and repeat the steps that bring you to the error, after the error appears close Zune
4. Go back to fiddler and find the line where the url is usage/upload
5. Right click on that line and select File, Save, Sessions, in Archive/Zip
6. Specify a location for the file (e.g. Desktop) and a filename (e.g. “Download failed”, “can’t purchase”, etc)
7. If it prompts you save all sessions select Yes
At this point, we should have enough info, send me a Private Message notifying me that you’ve completed this and have the Fiddler trace, and I’ll let you know where to go from there.Thanks for your cooperation!
Brandon (Brand0r)
I receive the same error message that this thread is referring to when trying to download WMA format files from the Zune Marketplace. What do I need to do to correct this problem? I've tried turning my firewalls off, I've tried restarting the software and the device.