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ATTENTION: All of those experiencing freezes after the 3.0 update

Started by Machiventa at 11/18/2008 22:27:40. Topic has 240 replies.
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Join Date: 12/8/2007 20:43:37

Posts: 10,097

V
12/31/2008 23:00:49
Fixed

skipdeez wrote the following post at 12-31-2008 5:25 PM:

Guys I just received a response from the team. Looks like this issue will resolve itself over the next 12-24hours, great news!

Here is the repsonse (it's also on the first page):

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).  The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.  The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009.   We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on.  If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. 

 Customers can continue to stay informed via the support page on zune.net (zune.net/support).

 

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience. 

 Q:  Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

 Q:  What fixes or patches are you putting in place to resolve this situation? 

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

 Q:  What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

 Q:  Why did this occur at precisely 12:01 a.m. on December 31, 2008? 

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

 Q:  What is Zune doing to fix this issue? 

The issue should resolve itself.

 Q:  Are you sure that this won’t happen to all 80, 120 or other flash devices? 

This issue is related to a part that is only used in Zune 30 devices.

 Q:  How many 30GB Zune devices are affected? How many Zune 30GB devices were sold? 

All 30GB devices are potentially affected.
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Join Date: 11/14/2007 03:36:33

Posts: 3
12/31/2008 15:45:01
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Confirmed this is happening with my Zune 30GB as of this morning.
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Join Date: 11/13/2007 11:07:36

Posts: 741
11/23/2008 01:02:19
re: ATTENTION: All of those experiencing freezes after the 3.0 update
My Zune 80 (3.1) now randomly freezes mid-WMA Lossless song.

Richard | Zune 80 - 83rd member on Zune Forums.

http://animorphsforum.com & http://zunejamaica.com
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Join Date: 11/14/2007 01:45:12

Posts: 422
11/22/2008 21:34:03
re: ATTENTION: All of those experiencing freezes after the 3.0 update
I only had my 80 freeze occasionally with 3.0 but it rebooted about a hundred times. 3.1 did not fix my rebooting problem.

Herbal Scientist. Music Connoisseur. 
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Join Date: 11/22/2008 21:01:12

Posts: 1
11/22/2008 21:05:51
re: ATTENTION: All of those experiencing freezes after the 3.0 update
It kept happening on my Zune 30 and I thought it might be due to the fact that it was used in rough environments so I picked up an 8 gig Zune and its till happens. It's especialy annoying since I can't reset it and I have to wait for the battery to drain. Which especially is a big pain in the ass when it's on full battery because it takes forever.
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Join Date: 11/14/2007 20:32:56

Posts: 14
11/19/2008 17:23:00
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Zune 80. Freezing issue is fixed with 3.1 update. Thank you Zune team!
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Join Date: 11/6/2008 03:17:32

Posts: 9
11/19/2008 07:03:29
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Zune group is in Redmond, WA and Seattle ,WA.. Offices in both cities. Though most are located in Redmond.

Happy that the 3.1 update fixed all my problems sweet! waiting for friends and co workers to report back on their progress.. But things are looking great so far.  Thanks Zune folks!!
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Join Date: 3/22/2008 21:47:47

Posts: 12
11/19/2008 04:05:05
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Unconfirmed

Repeat

Unconfirmed

My Zune 80gb still locks up, even after I downloaded the new software.

Can anyone give me reasons as to why this is still happening!? >_<
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Join Date: 11/13/2007 11:05:03

Posts: 1,629
11/19/2008 01:12:38
re: ATTENTION: All of those experiencing freezes after the 3.0 update

 Link48010 wrote:
Okay, to the fist quote, what's the point of that post, are you trying to make enemies with people? Also as a fact check, Microsoft is based in Seattle, the zune is made using many parts from Toshiba (and in my opinion is most likely assembled in China): http://www.pocket-lint.co.uk/news/news.phtml/4489/5513/microsoft-zune-player-argo-pyxis.phtml
To the second quote, as I was aware, iPod owned about 60% of the market with Zune at about 5%. I suspect the different sources are reporting differently.

As a fact check:

1. Microsoft is based in Redmond, WA with offices all over the world. Even the Zune group is based in Redmond in the same building as the MS Library if I'm not mistaken (Building 87?).  The 'Hello from Seattle' is due to the fact that Seattle is close and more well known around the world. It is also a play on Apples 'Designed in California by Apple'.

2. The Zune was originally based off the Toshiba Gigabeat S platform, but only for the first hardware generation. Now it is its own product and not a modification of another design. Also yes it is assembled in China, as are the iPod lines.

3. The information you posted earlier mentions the codename 'Argo' which was only for the first generation. Later generations have had different codenames so that information is outdated.

 

Hopefully that clears things up a little.

My posts convey no rights or guarantees, and are in no way related to or endorsed by my employers.
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Join Date: 11/16/2007 08:47:55

Posts: 3,082
11/18/2008 22:59:10
re: ATTENTION: All of those experiencing freezes after the 3.0 update
I can confirm the lock-ups I experienced when skipping tracks toward the end of a track seems to be fixed with 3.1.  At least one significant problem is resolved.  Smile [:)]  Now I can stop avoiding that behavior...
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Join Date: 11/13/2007 14:50:57

Posts: 1,965
11/18/2008 22:45:34
re: ATTENTION: All of those experiencing freezes after the 3.0 update
 I haven't seen any freezing with my Zune as of yet.  It seems to be working very well now.

Product:     Zune Originals HD 32GB Platinum
Gamertag:  Nisshoku1981 

Xbox  さん ろく まる
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Join Date: 11/14/2007 01:45:12

Posts: 422
11/18/2008 22:27:40
re: ATTENTION: All of those experiencing freezes after the 3.0 update
^ Yes the new 3.1 software/firmware update came out today and was confirmed to fix the freezing issue in this thread by skipdeez (a Zune Team member): http://forums.zune.net/376738/ShowPost.aspx

I personally only had my 80 freeze a handful of times but it rebooted at least 5 times a day... so I'm hoping that's fixed also.

Herbal Scientist. Music Connoisseur. 
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