Zune Order Fullfillment

device: zune hd: hardware

re: The "Readers' Digest" Condensed Story

Kage Myth 5/16/2008 02:28:10
hm you sure its fixed? its been about a week and still no shipment confirmation on my red  80 and my moms pink 4 and $440 is still gone ? and no real update of any kind frim microsft.

re: The "Readers' Digest" Condensed Story

zxo2000 5/7/2008 13:49:22
Now everything is fixed yes. The issue was when it was first launched.
 Kombat911 wrote:
So, I plan on buying the Zune in Red

And if they ever come out with a blue, ill buy a blue casing off of like, ebay, and just stick it on my Zune, and leave the read buttons and stuff. Makes an interesting trim, lol

Is there going to be a problem? or is everything all resolved?

www.infoblog.us
live.xbox.com/member/zxo2000

re: The "Readers' Digest" Condensed Story

Kombat911 4/12/2008 04:17:14
So, I plan on buying the Zune in Red

And if they ever come out with a blue, ill buy a blue casing off of like, ebay, and just stick it on my Zune, and leave the read buttons and stuff. Makes an interesting trim, lol

Is there going to be a problem? or is everything all resolved?

Wassup?!

re: The "Readers' Digest" Condensed Story

zxo2000 3/6/2008 03:46:12

Dito!

 QueenIce07 wrote:
i'm so happy all this is resolved and we all made a few new friends along the way.

www.infoblog.us
live.xbox.com/member/zxo2000

re: The "Readers' Digest" Condensed Story

QueenIce07 2/28/2008 18:12:01
i'm so happy all this is resolved and we all made a few new friends along the way.

Hmmm...

re: The "Readers' Digest" Condensed Story

Uhlisuh 2/27/2008 03:32:08
Teehee

That's what my mom always says when I find some little itty bitty something to complain about it (I had an issue where it wasn't adding certain songs).

"But you got that first red one!"

[Un-Scene]

re: The "Readers' Digest" Condensed Story

Halogene 2/26/2008 04:34:07
I wouldn't trade it for anything!  I'm very happy with the final result as frustrating as it was.  Thanks Woody for that excellent synopsis. 

But I still think it's pretty cool Uhlisuh that you have the uncontested first red zune 80!!

Got my Zune!

re: The "Readers' Digest" Condensed Story

Uhlisuh 2/25/2008 16:15:43
You know, it may just be me, butttttt

I would definitely have waited a month for a full refund xD

Anyone want to trade? lol

[Un-Scene]

re: The "Readers' Digest" Condensed Story

zxo2000 2/24/2008 20:28:06
I did not even know about the Valentines promotion, my iPod had recently died and i was fed up with Apple and the iPod always dieing 2 gens after getting them, so i had already decided to switch over and get an Zune for my Bday.

I ordered mine around 11 AM on the 15th of January and had it finally delivered on the 14th of February. I did get a refund and an apology. Huh? [:^)]

And this after many, many, many calls to Zune and many email to Bill Gates.

Not that that made any difference.

From what i was told from the higher ups in Microsoft, is that a computer problem with so many orders on the first few days of the product launch overwhelmed their system and they actually lost the orders of those that order on the first few days.

I am sure they worked really really hard on recovering those order details but didn't get them to China before those that had orders a week or more after. Then the major Chinese winter storm hit and most of the country stoped, then the New Year holiday. All those things combined compounded a computer glitch into a public relations nightmare.

So they did tell every single one of us that every Red Zune 80 GB was being processed and made on a first order first come service but that was not the case, specially since most people that order in the end of Jan. got theres in as little as a few days.

It was decided to issue the refund as an appropriate 'apology' for the delay and for fact that our orders were not worked on first. But only to those who were on the originally mishandle batch or orders.

 WoodyWindy wrote:

 Kombat911 wrote:
So, real quick, someone explain to me what happened?

They refunded people they couldn't get the Zune on time too? What?

Does that mean manufacturing of the Red Zune is discontinued?

  1. They started a Valentine's Day promo with special edition Red Zune 80's, and special artwork, available, nominally starting January 15th.
  2. A bunch of excited folks ordered their Red Zune 80's as soon as the system would let them (there seems to have been an issue on the 15th itself, and my order didn't "confirm" until the 16th).
  3. At this time, there is no change to the standard Quality of Service notice saying you should have your device in 5-7 days.
  4. People kept ordering them.
  5. They added a disclaimer on the 17th saying Red 80's may add 2-3 days to your order
  6. Around the 5th business day, an email was sent out to some saying "Due to unprecidented demand..." your order will be delayed a few more days.
  7. More time passes - nobody has Red Zune 80s.
  8. Red 80's start shipping, along with a nice little credit for $25 as compensation for the delay.
  9. Red 80's start arriving, but we notice a pattern - nobody who ordered theirs in the first couple of days ("Early Adopters") is getting them.
  10. Feb 4th arrives. Red 80's are taken off the site, Early Adopters still have nothing.
  11. Feb 7th. China closes for the long Chinese New Year weekend.
  12. Feb 8th, an apology email is sent out to the Early Adopters saying shipping will still be delayed a few days, but you will get your Zune, and you will also get a refund.
  13. Feb 10th/11th, some Early Adopters get a "Your order has shipped" message with a FedEx tracking code, but some do not. 
  14. Feb 13th/14th, The Red Zune 80's arrive for most Early Adopters, even those who didn't get the shipping message.

Throughout the process, except for those few emails, nobody was able to find out anything about their order status until they had already shipped (and that info came from FedEx, not Zune Originals). The customer "service" department was kept in the dark, and so was useless (or less). In general, it was a frustrating experience all around.

www.infoblog.us
live.xbox.com/member/zxo2000

The "Readers' Digest" Condensed Story

WoodyWindy 2/24/2008 15:38:41

 Kombat911 wrote:
So, real quick, someone explain to me what happened?

They refunded people they couldn't get the Zune on time too? What?

Does that mean manufacturing of the Red Zune is discontinued?

  1. They started a Valentine's Day promo with special edition Red Zune 80's, and special artwork, available, nominally starting January 15th.
  2. A bunch of excited folks ordered their Red Zune 80's as soon as the system would let them (there seems to have been an issue on the 15th itself, and my order didn't "confirm" until the 16th).
  3. At this time, there is no change to the standard Quality of Service notice saying you should have your device in 5-7 days.
  4. People kept ordering them.
  5. They added a disclaimer on the 17th saying Red 80's may add 2-3 days to your order
  6. Around the 5th business day, an email was sent out to some saying "Due to unprecidented demand..." your order will be delayed a few more days.
  7. More time passes - nobody has Red Zune 80s.
  8. Red 80's start shipping, along with a nice little credit for $25 as compensation for the delay.
  9. Red 80's start arriving, but we notice a pattern - nobody who ordered theirs in the first couple of days ("Early Adopters") is getting them.
  10. Feb 4th arrives. Red 80's are taken off the site, Early Adopters still have nothing.
  11. Feb 7th. China closes for the long Chinese New Year weekend.
  12. Feb 8th, an apology email is sent out to the Early Adopters saying shipping will still be delayed a few days, but you will get your Zune, and you will also get a refund.
  13. Feb 10th/11th, some Early Adopters get a "Your order has shipped" message with a FedEx tracking code, but some do not. 
  14. Feb 13th/14th, The Red Zune 80's arrive for most Early Adopters, even those who didn't get the shipping message.

Throughout the process, except for those few emails, nobody was able to find out anything about their order status until they had already shipped (and that info came from FedEx, not Zune Originals). The customer "service" department was kept in the dark, and so was useless (or less). In general, it was a frustrating experience all around.

 - Woody -

re: Hang in there...

Kombat911 2/24/2008 08:45:32
So, real quick, someone explain to me what happened?

They refunded people they couldn't get the Zune on time too? What?

Does that mean manufacturing of the Red Zune is discontinued?

Wassup?!

re: Got my refund

DruJC 2/18/2008 09:47:10

 Halogene wrote:
CONGRATS!!  I'm figuring DruJC will get his soon too. 

Thanks again WoodyWindy for starting this post!

 

Yeah rang FedEx because i saw they were trying to deliver to my sisters house, but obv no one

was in because my sister is over here in the UK. So I asked them to hold at the depot

until she picks itp up. She goes back this saturday so hopefully it wont be too long!

 

Im glad you and WoodyWindy got yours, and everyone else!

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