Zune.net
Started by grimmerling at 11/14/2007 19:31:56. Topic has 232 replies.
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Join Date: 11/13/2007 17:49:46

Posts: 3

11/14/2007 19:31:56
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
I have run into ever one of these omissions as well, have even begged for a safe and stable way to downgrade as a result.  This is about to push me over board. A company cannot treat customers like this and expect them to return, particularly when they are trying to gain market share.

Grimmerling
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Join Date: 11/14/2007 19:29:43

Posts: 57

11/14/2007 19:36:22
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
I didn't get any promblems, It may be that I'm using vista. I don't really know what your really geting at Beer [B] and btw the Zune completely pns The ipod the only reason it was so popular in the first place was it looked sleek and had a shiny eye catching TV ad...

Cindy, the TV is leaking! -- Scary Movie 3

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Join Date: 11/13/2007 16:27:59

Posts: 9

11/14/2007 19:39:31
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
 WillysJeepMan wrote:
 kevitra wrote:
 WillysJeepMan wrote:
 Daimwn wrote:

I am almost ashamed to be in the same grouping "Zune user" as you. I could not believe what I just read. Your statement about being in the "technology industry" apparently does not cover software development. Apparently you did not read up on how the new software was made or why. Or even what the old one was. You were not using zune software 1.0. You were using Windows media player with a different UI. I love WMP but it was too freaking much sometimes. I too love all the features that you had mentioned, that are now missing. But they are nothing but features. Easily added later. The fact that they built the zune software to be what it is from absolutely nothing is amazing. It is amazingly fast and effective. That's something you can't add in later. 5 star ratings and auto playlists can be added.


Here's some news for you... the new Zune desktop software is WMP also... but with the underlying details and settings hidden from the user.  It is significantly dumbed down, but it is still WMP.

 

No it isn't.  A member of the Zune team stated on this forum that the new software was built from the ground up.  That is why it is missing features that were in the old software - they didn't get to them yet.


You are free to believe them.  I have no desire to convince you of otherwise.  The official "fix" for cross-linked metadata tags mentions files that are unique to WMP (and WMCE)... it is not built up from the ground up.  Elements of the UI are new, but WMP is alive and well in the 2.x software.

Just a note... the Zune software may read and build those files (which are just XML) but they are not "part of" the software itself. It actually makes sense for Microsoft to keep the XML files standardized across all the apps... but it doesn't mean the Zune software isn't a "gound-up" application.

That said I am 100% behind the OP. I can understand what MS is trying to do here... I get it... I can even deal with the 2.x software and it's shortcomings... but they should not have unleashed this upon the mainstream users.
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Join Date: 11/14/2007 00:39:07

Posts: 8

11/14/2007 19:55:32
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
Love the new hardware changes, hate the software.  Can't work out one with the other.  Only if we can get 2.2 firmware to work with old software...

The only work around i am doing right now is use WMP 11 to make sure all metadata shows up perfect, all album art are fixed in WMP11 before loading them into the Zune software.  MS really really need to step it up.  And seriously when is MS going to support god damn unicode metadata.  I am tired of every single el cheapo mp3 player with unicode support while the zune shows squares.
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Join Date: 11/14/2007 02:28:06

Posts: 17

11/14/2007 19:58:36
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
That's interesting...does anyone know if the windows audio converter is included in Vista Media Center?
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Join Date: 11/14/2007 02:28:06

Posts: 17

11/14/2007 19:59:54
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?

 terrymt wrote:
That's interesting...does anyone know if the windows audio converter is included in Vista Media Center?

Sorry, my post above was in reference to the windows audio converter that's available as a download for XP media center.

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Join Date: 11/13/2007 20:47:18

Posts: 24

11/14/2007 20:14:45
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
Is this what you are looking for? http://www.microsoft.com/windows/windowsmedia/player/bonuspack/mp3convert.aspx

swazae A man that doesn’t spend time with his family can never be a real man. ~ Marlon Brando

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Join Date: 11/14/2007 00:16:25

Posts: 12

11/14/2007 20:39:06
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
 Kregger wrote:
 krashdown wrote:
This is Beta software


I would disagree with this statement. The software quality (aside from the install issues which some people have experience, which are to be expected on an open operating system such as Windows XP/Vista -- trust me, you can't test the infinite number of hardware/software scenarios that are out there) is definitely release quality.

You may not like the FEATURE SET that is included, and I know to a user this is picking nitts, but that does not make the software a piece of beta software.

I personally have had no problems upgrading either my pc software or my Zune30. I've used wireless sync several times with no issues. Signed in to the Zune Social and see my listened to tracks update, etc.

That said, I despise the fact that we "advanced" users lost a lot of features (auto-playlists, tag editing, view by genre on the pc). The same things happened to MS Money over several revisions and I eventually had to switch to that "other" finance package.


Spot on post!  I also had no trouble.  This is my first Zune, although I had previously kept all of my music organized in WMP11, then migrated my library into the Pre Zune 2 Zune software.  I picked up a Zune80 yesterday and had no issues in upgrading the Zune software, getting the 2.2 firmware on the device and ultimately syncing the device with my playlist, including all album art and metadata.  I'm one of those odd ones that uses a playlist, I have never used a smart or auto playlist.  Granted my collection is not as vast as some others I have read about here.

My nits:

Why no thumbnail preview of pictures when browsing Device->Pictures in the Zune software if the picture is not in your (PC)Collection?  It came preloaded with a handful of pics but unless I right clicked and added them to my collection, an empty gray box shows on the Device->Picture page where the picture should be.  I guess most people would have a picture in their collection if it was on their device since this seems to be a requirement to Sync so this may not be a common scenario.  It just seems to imply that the communication is one way PC->Device but not the other way around. 

To the point above, but it would seem that you cannot play a song, video, view a picture on your PC from your device if said item is not in your PC collection.  What if I only had a video on my device but wanted to view it in the Zune software?  Am I forced to add it to my collection i.e. copy it to my PC first?  What if I don't want to do this?  Again implying one way communication.

No ability to sort A Playlist on device from the Zune software!?.  It works fine in list view if I'm viewing the Collecion on my PC but if I select the Playlist, there's no way to sort!? why!? It is sorting in it's own nutty way, which I'm not sure what the criteria are, it's mostly sorting in Descending order by Artist, but I'll see some artists starting with J at the bottom, with the rest mixed somewhere in the middle what the hell?

Those are just a couple of items in using the software for almost a day.  I'll probably have more once I delve deeper in.
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Join Date: 11/14/2007 15:25:09

Posts: 30

11/14/2007 20:59:20
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
 SmoochyTX wrote:
 Daimwn wrote:
I too love all the features that you had mentioned, that are now missing. But they are nothing but features. Easily added later. The fact that they built the zune software to be what it is from absolutely nothing is amazing. It is amazingly fast and effective. That's something you can't add in later. 5 star ratings and auto playlists can be added.

Guess what.  Features are exactly that and should have stayed in the new version of the software.  You don't take features out of something.  Should TV manufacturers stop making their sets able to be controlled via remote control?  Should washing machine manufacturers start putting only one cycle on the new models?  Should car manufacturers take away air conditioning and heating in the new models?  Because you know, these are all features.

Another thing, guess why it's fast.  It's fast because so many features aren't there!

 

There are so many great analogies HERE in how things once were and what they are now. And although the beleaguered Support Staff are trying there best, it's akin to providing us with a tin can to bail out the Titanic.

What I fail to comprehend is WHY???? make a website that was SO easy and user-friendly so foreign? When an item that was right in front of your nose now requires you to "right-click, go to page #, right click again....", what's the use?

Imagine entering your home after a repair person had been there all day to fix a faulty toilet. But, once you get inside, you can't find the friggin toilet!!!     You contact the company who then proceed to tell you, "Well, first you open up the broom closet and remove the broom and ironing board.  Then, push twice on the right panel and it will open up a corridor that you squeeze through.  That will lead you to another panel that you push on twice and when you drop down 2 feet, there's your new toilet."

Okay. Let me just move those brooms NOW so I can hurry on down to the loo. 

Why do all the answers from support staff have to be as my example above? Why can't they just say, "Okay, we'll add 'tags and drag & drop and inbox' all back to the site."?

The more responses I read which list items I didn't even know were gone, the more depressing this entire situation seems to me.

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Join Date: 11/13/2007 15:24:07

Posts: 70

11/14/2007 21:02:29
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?

Its beginning to look like the problems aren't just with the software... according to alot of the comments on other sites... it looks like many stores never received thier shipments of the new units... or a few at best... this really sucks for a product that was hyped so much and we all had high hopes for.

BTW... still no announcement from anyone on the Zune team about what is being done and when we can expect a fix. A majority of the fixes are coming from the community versus MS themselves. Sad really. I can't believe they are beyond issuing a statement to us...

-Lil'


You can't steal second with your foot on first.

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Join Date: 11/13/2007 15:24:07

Posts: 70

11/14/2007 21:05:26
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
 KissMyAster wrote:
Imagine entering your home after a repair person had been there all day to fix a faulty toilet. But, once you get inside, you can't find the friggin toilet!!!     You contact the company who then proceed to tell you, "Well, first you open up the broom closet and remove the broom and ironing board.  Then, push twice on the right panel and it will open up a corridor that you squeeze through.  That will lead you to another panel that you push on twice and when you drop down 2 feet, there's your new toilet."

Okay. Let me just move those brooms NOW so I can hurry on down to the loo. 

Why do all the answers from support staff have to be as my example above? Why can't they just say, "Okay, we'll add 'tags and drag & drop and inbox' all back to the site."?

The more responses I read which list items I didn't even know were gone, the more depressing this entire situation seems to me.

If anything through this, I haven't laughed that hard in a while... thanks for that... Big Smile [:D] I almost spit my coffee out reading that.

-Lil'


You can't steal second with your foot on first.

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Join Date: 11/14/2007 15:25:09

Posts: 30

11/14/2007 21:14:19
re: From A Loyal Supporter From Day One - When Can We Expect A Statement?
Well, Lil': We can either laugh or cry about this crazy non-life threatening boondoggle. Glad that I could help a fellow Zune supporter take the piss out of the situation. Wink [;)]
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