Those of you with STILL frozen Zune.

I have done everything; drained the battery, recharged it, and still have the Zune screen of death.   I followed the instructions and performed the procedure at least 10 times in the past 28 hours.  No joy.   I'm waiting for a Zune service rep on the phone....already 25 minutes and still waiting.  Great. I can't believe I'm wasting my time over a glitch that some high paying program engineer overlooked.  Hope these people on not working on the Space Shuttle.  Wow...Gotta rep on the line.  They have no other solution yet and are waiting for Microsoft to provide further guidance.  I basically had to answer a bunch of questions.  Alright, this is what the Zune folks told me to do....unplug and drain my Zune for 24 hours.  Plug it into a power source and let it charge for 5 hours.  See what happens in 29 hours.  Wish me luck.  I will be completely surprised if this works.


 

 S0uLR3bE1 wrote:

Your gonna have to let the battery die then before the loading screen comes back on press back+left+ok. It delets the firmware and everything on it but once you reinstall the firmware it works again.

What if all my music is on my zune cause i recently reformatted zune... I mean ALOT of music.

 MikeG 0001 wrote:

I have done everything; drained the battery, recharged it, and still have the Zune screen of death.   I followed the instructions and performed the procedure at least 10 times in the past 28 hours.  No joy.   I'm waiting for a Zune service rep on the phone....already 25 minutes and still waiting.  Great. I can't believe I'm wasting my time over a glitch that some high paying program engineer overlooked.  Hope these people on not working on the Space Shuttle.  Wow...Gotta rep on the line.  They have no other solution yet and are waiting for Microsoft to provide further guidance.  I basically had to answer a bunch of questions.  Alright, this is what the Zune folks told me to do....unplug and drain my Zune for 24 hours.  Plug it into a power source and let it charge for 5 hours.  See what happens in 29 hours.  Wish me luck.  I will be completely surprised if this works.


 

Im also on hold... guess i will prob get the same answer ehh?

They said let it die.... completly.. no battery icon showing... then charge for 4 hours. and hold play button for 5-10 minutes (a long time) and if that dosent work.. call them back

I let mine die, plugged it back in, it appeared to work and then froze again!!!

Support said there are still many Zunes that are not working, but if your 1 year warranty is up, like mine, then they basically told me I am out of luck!!!!!

Time to switch to Apple for my music and Sony for my gaming I guess!!!

RAH! what is going on??? Yesterday (after the zunepocalypse) I tried turning it on and it booted up to a blank screen...?! So I formatted it. (yesterday) and after ~~3 hours I opened it up and disconnected the battery. Then after hooking it up to my computer, Zune software put fresh firmware on it, then started syncing, it got to 40 songs, then quit. today, I tried again and it got to 743 and quit, wtf?! I have well over 900 songs! I just reformatted again, and it did not freeze during format. Now it is syncing again. We'll see what happens here.
Thanks for nothing, microsoft :(

I spoke with them yesterday and tried all that, called back today and no updates.

Good luck with yours tomorrow!!

Hopefully I am not repeating exactly what someone else said, but I didn't feel like reading every post.

 

Mine wasn't working with all the steps listed in different threads.  Here are the steps I followed and it is finally recognizing and syncing:

 

1.  Even if you have done a hard reset with no results, plug in your Zune to charge.  I did it on my laptop. 

2.  After about 5 to 10 minutes of charging, remove the cable.

3.  Hit the play button and as soon as the Zune screen appears hit the Back-Left-Center button. 

4.  Once it starts the hard reset, plug it back into the computer.

5.  Your computer should recognize the Zune and start installing.  Your Zune will then say "On your PC, open the Zune software and restore the Zune device firmware".  Follow those steps.

 

It seems to take quite a bit of time and lots of loading and reloading on the Zune, but it syncing!!!!  I will update if it freezes after syncing.

 

I am definitely not guaranteeing this will work for everyone, but it seems to be working for me and maybe it will work for some of you.

 

UPDATE:  It appears to be working.  It synced all my music and I let it charge a bit longer.  I played just fine.  I shut it off, plugged it again to charge, and it is charging just fine.

---

~Jeanette~

****************UPDATE****************
So after about 30 mins. of re-syncing Zune added 724 of my 900+ songs then proceeded to freeze
However.
I am willing to live without those 200 something songs........
hope somebody else has better luck than me.

Mine just locked up again.  I had to redo the battery.  If this happens one more time I will turn my back on this product for good.  I've been wanting a Creative Zen anyway, due to drag and drop.  I'm tired of stupid management software that gets confused and can't do syncing well.  Good game, Microsoft.

17. LIABILITY LIMITATION. You can recover from the Microsoft parties only direct damages up to an amount equal to your service fee for one month. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental or punitive damages. This limitation applies to any type of claim including anything related to: the service, including all Zune-related software, sites, site content and services, content (including code) on third party Internet sites, third party programs or third party conduct, viruses or other disabling features that affect your access to or use of the service incompatibility between the service and other services, software and hardware, delays or failures you may have in initiating, conducting or completing any transmissions or transactions in connection with the service in an accurate or timely manner, and claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence, or other tort. It also applies even if: this remedy does not fully compensate you for any losses, or fails of its essential purpose; or Microsoft knew or should have known about the possibility of the damages. .................. pretty much they can screw you over with the software and you cant get help even if they are at fault xD! gf ms...

Awesome, I have two Zune 30's and fixed them this morning as you suggested. They both have been re-synced, all songs loaded and they are working great.  THANKS FOR THE HELP!!!