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ATTENTION: All of those experiencing freezes after the 3.0 update

Started by DarthSidious187 at 9/25/2008 21:29:19. Topic has 240 replies.
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Join Date: 5/9/2008 10:16:20

Posts: 2
9/25/2008 21:29:19
re: ATTENTION: All of those experiencing freezes after the 3.0 update
My Zune 30 froze after I updated to 3.0. So I tried to turn it off instead of rebooting. Now it will not turn on again. Does anyone know why it won't turn on? Is there anything I can do to fix it?
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Join Date: 9/25/2008 23:13:01

Posts: 7
9/25/2008 23:24:26
re: ATTENTION: All of those experiencing freezes after the 3.0 update

Immediately after the 3.0 update (8 gb) neither my computer nor the zune software recognize my zune.  It is an unknown device in all of my USBs as well as those of other computers. I tried to install the correct drivers for it but they are supposedly already installed.

I tried uninstall/reinstall of the zune software, restore the device software (about 15 times, never did anything but go back to menu page and play my songs...), a system restore on my computer... and for some reason when I choose my restore point as the day I updated my zune software, there is an error and the restore cannot complete  My zune charges and functions on its own fine.

I, too, am regretting this purchase.  My boyfriend's iTouch has no problems with any updates, features, games, accessories, etc; to be blunt, this sucks. $200 down the drain.

Any help would be appreciated.
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Join Date: 11/19/2007 00:36:09

Posts: 22
9/25/2008 23:34:32
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Yeah, mine (8 gig) is freezing upon song selection... :[
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Join Date: 11/14/2007 23:58:58

Posts: 198
9/26/2008 02:59:42
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Tried it on Mine....It didn't freezed mine. Tried it 5 times. 80 Gig one too I think its the HDD how much music do you have on your HDD?

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Join Date: 11/13/2007 11:05:03

Posts: 1,629
9/26/2008 07:02:37
re: ATTENTION: All of those experiencing freezes after the 3.0 update
 delaluna3 wrote:

Immediately after the 3.0 update (8 gb) neither my computer nor the zune software recognize my zune.  It is an unknown device in all of my USBs as well as those of other computers. I tried to install the correct drivers for it but they are supposedly already installed.

I tried uninstall/reinstall of the zune software, restore the device software (about 15 times, never did anything but go back to menu page and play my songs...), a system restore on my computer... and for some reason when I choose my restore point as the day I updated my zune software, there is an error and the restore cannot complete  My zune charges and functions on its own fine.

I, too, am regretting this purchase.  My boyfriend's iTouch has no problems with any updates, features, games, accessories, etc; to be blunt, this sucks. $200 down the drain.

Any help would be appreciated.

I thought you said the money was already down the drain?

 

Anyways...you said you "restoreDrinks [D] the device software" do you mean that you actually followed the instructions in KB927001?

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Join Date: 3/27/2008 05:53:02

Posts: 9
9/26/2008 07:10:51
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Really?  Should we all take the time to replicate an odd issue?  Remember that old addage, 'If it hurts when you poke it, don't poke it'?  Certainly there are higher priorities.
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Join Date: 11/13/2007 11:05:03

Posts: 1,629
9/26/2008 07:13:53
re: ATTENTION: All of those experiencing freezes after the 3.0 update

 Alolio wrote:
Really?  Should we all take the time to replicate an odd issue?  Remember that old addage, 'If it hurts when you poke it, don't poke it'?  Certainly there are higher priorities.

It's easy to poke when people change songs frequently while listening.

Think about it....how often do you change a song while listening?

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Join Date: 11/15/2007 16:30:12

Posts: 90
9/26/2008 16:59:31
re: ATTENTION: All of those experiencing freezes after the 3.0 update
It seems this happens to something like 60% vs 40% who don't experience the same behavior, so it's probably nothing that will be fixed immediately, plus it's hard to know other factors like the size of everyone's library, device settings, etc. The important thing is that it's now clear it isn't isolated to a handful of people and has some prevalence. I'm sure the team has definitely seen this and studied the problem already. Hopefully it might be fixed in the next major release. For now I'll gladly force myself to avoid switching songs at the end, as it appears to be the only thing going wrong for my player. I seem to be missing many of the other ailments others are experiencing. Hopefully a moderator will close this as I think it has served its original purpose and we should make room for other issues. Thank you to those who responded as requested (and not off topic.)
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Join Date: 4/8/2008 17:54:34

Posts: 9
9/26/2008 17:01:04
re: ATTENTION: All of those experiencing freezes after the 3.0 update
Yeah, just chiming in to confirm the freezing bug on my Zune 30gb.  IT IS rather frustrating to have to reboot (back + up buttons) every time this happens, and im worried that too many hard reboots like that might damage the zune somehow?  I dunno.  I really, really hope people take a look at this and do something about it.  Can we as a community do something more than make a thread about this?  It seems to be effecting enough people to warrant an urgent answer from Microsoft.

Good luck to you all i guess!
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Join Date: 1/4/2008 19:37:59

Posts: 3
9/26/2008 17:42:32
re: ATTENTION: All of those experiencing freezes after the 3.0 update

 In Graphite wrote:
It seems this happens to something like 60% vs 40% who don't experience the same behavior, so it's probably nothing that will be fixed immediately, plus it's hard to know other factors like the size of everyone's library, device settings, etc. The important thing is that it's now clear it isn't isolated to a handful of people and has some prevalence. I'm sure the team has definitely seen this and studied the problem already. Hopefully it might be fixed in the next major release. For now I'll gladly force myself to avoid switching songs at the end, as it appears to be the only thing going wrong for my player. I seem to be missing many of the other ailments others are experiencing. Hopefully a moderator will close this as I think it has served its original purpose and we should make room for other issues. Thank you to those who responded as requested (and not off topic.)

 

This is because of different files. When using MP3 files, it will for SURE freeze. On WMA, the counter will start but the music doesn't play until about 20 seconds later, or it freezes. Fortunately the first happens more often. Can someone help confirm this?
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Join Date: 6/1/2008 15:30:52

Posts: 108
9/26/2008 19:49:24
re: ATTENTION: All of those experiencing freezes after the 3.0 update
yep mine is freezing up too.  Seems to do it if I move around a little too fast or skip to another track or try to go back to the beginning of the track at certain times.  Doesn't anyone test products anymore?  This is just one of the many bugs on the zune firmware.
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Join Date: 11/13/2007 11:05:03

Posts: 1,629
9/26/2008 22:30:32
re: ATTENTION: All of those experiencing freezes after the 3.0 update

 AaronDude33 wrote:
yep mine is freezing up too.  Seems to do it if I move around a little too fast or skip to another track or try to go back to the beginning of the track at certain times.  Doesn't anyone test products anymore?  This is just one of the many bugs on the zune firmware.

Actually this is pretty much the only firmware related bug I've seen for 3.0.

 

Also yes people do test products....one thing I've learned in my time is that it is rarely the testers fault.

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